# 【resend】Webhook does not work in some specific user **URL:** \ **Category:** API and Webhooks\ **Tags:** webhooks\ **Created:** [August 16, 2023, 11:28am UTC](https://devforum.zoom.us/t/resend-webhook-does-not-work-in-some-specific-user/93474 "2023-08-16T11:28:25Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![daiki.murakami](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/daiki.murakami/32/38880_2.png) [@daiki.murakami](https://devforum.zoom.us/u/daiki.murakami)\ **Post date:** [August 16, 2023, 11:28am UTC](https://devforum.zoom.us/t/resend-webhook-does-not-work-in-some-specific-user/93474/1 "2023-08-16T11:28:25Z")
### Format Your New Topic as Follows: **API Endpoint(s) and/or Zoom API Event(s)** - meeting.created - recording.completed **Description** We can not receive webhook in some specific users. We use webhook in ACES Meet (client\_id: 1Ep642byQma0uNcAv7o4vw). I have checked [Guide: "We Are Not Receiving Webhooks As Expected" -- Here's What to Do!](https://devforum.zoom.us/t/guide-we-are-not-receiving-webhooks-as-expected-heres-what-to-do/64846), but I can’t get the cause of this issue. ※ This topic is same as [Webhook does not work in some specific users](https://devforum.zoom.us/t/webhook-does-not-work-in-some-specific-users/87142) I resent because no one answered the topic and occurrence of this issue is increasing. **Error?** We does not receive error, but it seems webhook request is not sent. **How To Reproduce** _Steps to reproduce the behavior:_ ※ This Issue can be reproduced in some specific users _1. Create scheduled meeting_ _2. meeting created webhook request is not sent_ _3. Start meeting and start recording_ _4. Finish meeting_ _5. recording completed webhook request is not sent_ ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [August 17, 2023, 6:19pm UTC](https://devforum.zoom.us/t/resend-webhook-does-not-work-in-some-specific-user/93474/2 "2023-08-17T18:19:07Z")
Hi @daiki.murakami Can you share a recent meeting ID where you were expecting to get those events so I can take a look into this ---
**Author:** ![ldevescovi](https://avatars.discourse-cdn.com/v4/letter/l/ecb155/32.png) [@ldevescovi](https://devforum.zoom.us/u/ldevescovi)\ **Post date:** [August 17, 2023, 8:05pm UTC](https://devforum.zoom.us/t/resend-webhook-does-not-work-in-some-specific-user/93474/3 "2023-08-17T20:05:38Z")
Hi! I’m having the same issue in a Server-To-Server OAuth app. Start/End meeting weekhooks randomly not firing for certain user. But for other user works flawlessly every time. Some extra data: at the beginning I was not receiving webhooks at all for this user, until I edited (removed, saved, reselected, saved) the events in the webhook config, suddenly it started working but it fails randomly. Some examples: Meeting ID: 858 8132 4059 \> works flawlessly (meeting from user that works) Meeting ID: 867 4481 8628 \> lot of fails (meeting from failing user) Meeting ID: 822 3534 5238 \> some fails in (meeting from failing user) Thanks! ---
**Author:** ![daiki.murakami](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/daiki.murakami/32/38880_2.png) [@daiki.murakami](https://devforum.zoom.us/u/daiki.murakami)\ **Post date:** [August 18, 2023, 3:21am UTC](https://devforum.zoom.us/t/resend-webhook-does-not-work-in-some-specific-user/93474/4 "2023-08-18T03:21:19Z")
Thank you for your response. There’s some example of meeting id. (These examples are meetings in our tenant, and other examples exist in other tenants) - 986 8729 2488 - 985 9833 3575 - 993 8894 7025 (implemented in 8/1 is fired, but 8/15 is not fired) - 936 7052 5124 (implemented in 8/1 is fired, but 8/15 is not fired) - 920 6571 9163 (implemented in 8/3 is fired, but 8/9 is not fired) In some specific users, webhook doesn’t fire, but after reconnecting to Zoom OAuth, webhook start to fire in some case. Thanks. ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [August 21, 2023, 6:25pm UTC](https://devforum.zoom.us/t/resend-webhook-does-not-work-in-some-specific-user/93474/5 "2023-08-21T18:25:22Z")
Hi @daiki.murakami and @ldevescovi Are you both still experiencing this issue? If so, please confirm and I will go ahead and send you a private message for more information ---
**Author:** ![daiki.murakami](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/daiki.murakami/32/38880_2.png) [@daiki.murakami](https://devforum.zoom.us/u/daiki.murakami)\ **Post date:** [August 22, 2023, 7:17am UTC](https://devforum.zoom.us/t/resend-webhook-does-not-work-in-some-specific-user/93474/6 "2023-08-22T07:17:08Z")
I confirmed this issue is resolved in some users, but this issue occurs in many users and I haven’t confirmed about all users. If I find other occurrences, I will send meeting ids. Thank you ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [August 22, 2023, 1:28pm UTC](https://devforum.zoom.us/t/resend-webhook-does-not-work-in-some-specific-user/93474/7 "2023-08-22T13:28:00Z")
Thanks, please tag me when you have meeting IDs that are recent @daiki.murakami ---
**Author:** ![ldevescovi](https://avatars.discourse-cdn.com/v4/letter/l/ecb155/32.png) [@ldevescovi](https://devforum.zoom.us/u/ldevescovi)\ **Post date:** [August 23, 2023, 5:35pm UTC](https://devforum.zoom.us/t/resend-webhook-does-not-work-in-some-specific-user/93474/8 "2023-08-23T17:35:46Z")
> [@daiki.murakami](#): > > I confirmed this issue is resolved in some users, but this issue occurs in many users and I haven’t confirmed about all users. > If I find other occurrences, I will send meeting ids. > Thank you Exactly the same here! I will tag you Elisa with fresh Ids if I detect this again. Thanks! ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [August 24, 2023, 9:37pm UTC](https://devforum.zoom.us/t/resend-webhook-does-not-work-in-some-specific-user/93474/9 "2023-08-24T21:37:51Z")
Thanks @ldevescovi keep me posted and please tag me so I get the notification ---
**Author:** ![daiki.murakami](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/daiki.murakami/32/38880_2.png) [@daiki.murakami](https://devforum.zoom.us/u/daiki.murakami)\ **Post date:** [August 25, 2023, 5:24am UTC](https://devforum.zoom.us/t/resend-webhook-does-not-work-in-some-specific-user/93474/10 "2023-08-25T05:24:46Z")
@elisa.zoom Thank you for your support. I have not received any reports of this issue since then. Can you tell us where the cause of this issue was and what action was taken? In addition, I would like to know if there is a possibility that this condition will occur in the future under any conditions. ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [August 25, 2023, 1:17pm UTC](https://devforum.zoom.us/t/resend-webhook-does-not-work-in-some-specific-user/93474/11 "2023-08-25T13:17:39Z")
We identified a shortage a couple weeks ago that could have impacted you @daiki.murakami We are working hard on finding the root case of this issue and also implementing more monitoring systems ---
**Author:** ![daiki.murakami](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/daiki.murakami/32/38880_2.png) [@daiki.murakami](https://devforum.zoom.us/u/daiki.murakami)\ **Post date:** [August 31, 2023, 4:09am UTC](https://devforum.zoom.us/t/resend-webhook-does-not-work-in-some-specific-user/93474/12 "2023-08-31T04:09:16Z")
@elisa.zoom Thank you for your response. When do you expect to determine the cause and complete the response? ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [August 31, 2023, 1:44pm UTC](https://devforum.zoom.us/t/resend-webhook-does-not-work-in-some-specific-user/93474/13 "2023-08-31T13:44:40Z")
I do not have a date that I could share with you but we are monitoring this closely. If you are missing any events, feel free to share that with me and I can take a closer look Cheer, Elisa ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [September 6, 2023, 2:13pm UTC](https://devforum.zoom.us/t/resend-webhook-does-not-work-in-some-specific-user/93474/14 "2023-09-06T14:13:21Z")
Closed on September 6, 2023, 2:13pm UTC This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.