# Retrieve User Availability?

**URL:** <https://devforum.zoom.us/t/retrieve-user-availability/64376>\
**Category:** API and Webhooks\
**Created:** [February 15, 2022, 10:11pm UTC](https://devforum.zoom.us/t/retrieve-user-availability/64376 "2022-02-15T22:11:09Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![rplatt](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rplatt/32/35172_2.png) [@rplatt](https://devforum.zoom.us/u/rplatt)\
**Post date:** [February 15, 2022, 10:11pm UTC](https://devforum.zoom.us/t/retrieve-user-availability/64376/1 "2022-02-15T22:11:09Z")

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## Using this template helps us debug your issues more effectively 🙂

**Description**  
Looking for a way to retrieve my users’ availability (Available, Away, Offline)

**Error**

**Which App Type (OAuth / Chatbot / JWT / Webhook)?**  
JWT

**Which Endpoint/s?**  
/users

**How To Reproduce (If applicable)**  
Steps to reproduce the behavior:

1. Request URL / Headers (without credentials) / Body
2. See error

**Screenshots (If applicable)**  
If applicable, add screenshots to help explain your problem.

**Additional context**  
Add any other context about the problem here.

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**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [February 17, 2022, 7:43pm UTC](https://devforum.zoom.us/t/retrieve-user-availability/64376/2 "2022-02-17T19:43:28Z")

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Hi @rplatt ,

This API endpoint shows that information via the field “presence\_status”: [https://marketplace.zoom.us/docs/api-reference/chat/methods/#operation/getUserContacts](https://marketplace.zoom.us/docs/api-reference/chat/methods/#operation/getUserContacts)

Gianni

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**Author:** ![rplatt](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rplatt/32/35172_2.png) [@rplatt](https://devforum.zoom.us/u/rplatt)\
**Post date:** [February 18, 2022, 4:43pm UTC](https://devforum.zoom.us/t/retrieve-user-availability/64376/3 "2022-02-18T16:43:37Z")

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Gianni,

Thank you for the response but this seems to only work with an OAuth app? I’m using JWT for server-to-server communication. Thus far I haven’t found a way to query the presence\_status using JWT.

I was able to create a webhook to retrieve the presence\_status On Change. Which got me moving forward.

If I’m mistaken or there is a way to query this piece of information using JWT, that would be helpful. There is value in webhooks, but I prefer to have the option to query on demand too.

Thank you!  
Rob

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [March 21, 2022, 2:44am UTC](https://devforum.zoom.us/t/retrieve-user-availability/64376/4 "2022-03-21T02:44:29Z")

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Closed on March 21, 2022, 2:44am UTC

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