# Rich LTI stopped functioning with D2L Error 2207 **URL:** \ **Category:** API and Webhooks\ **Created:** [September 29, 2022, 7:18pm UTC](https://devforum.zoom.us/t/rich-lti-stopped-functioning-with-d2l-error-2207/76722 "2022-09-29T19:18:29Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![bterry2](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/bterry2/32/41814_2.png) [@bterry2](https://devforum.zoom.us/u/bterry2)\ **Post date:** [September 29, 2022, 7:18pm UTC](https://devforum.zoom.us/t/rich-lti-stopped-functioning-with-d2l-error-2207/76722/1 "2022-09-29T19:18:30Z")
We have lost all use of Rich LTI zoom App. We use this from a d2l LMS. Has anyone gotten this Error Code 2207 before? Is there a known fix? * * * Warning Something wrong happened, please try again later(2207). Error Code 2207 - v=2.0;clid=aw1;rid=INT\_2292c6c36d5f341f **How To Reproduce** _Steps to reproduce the behavior:_ 1. from d2l LMS - click Zoom LTI link “[https://applications.zoom.us/lti/rich](https://applications.zoom.us/lti/rich)” 2. This brings us to the error page. ---
**Author:** ![zdokuchic](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/zdokuchic/32/41945_2.png) [@zdokuchic](https://devforum.zoom.us/u/zdokuchic)\ **Post date:** [October 4, 2022, 2:36pm UTC](https://devforum.zoom.us/t/rich-lti-stopped-functioning-with-d2l-error-2207/76722/2 "2022-10-04T14:36:55Z")
I wish I was commenting with a solution, but unfortunately I’m just here to say I’ve got the same issue. Also using D2L and now our instructors can no longer use Zoom class easily. ---
**Author:** ![bterry2](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/bterry2/32/41814_2.png) [@bterry2](https://devforum.zoom.us/u/bterry2)\ **Post date:** [October 4, 2022, 3:00pm UTC](https://devforum.zoom.us/t/rich-lti-stopped-functioning-with-d2l-error-2207/76722/3 "2022-10-04T15:00:04Z")
We reset the secret and that solved it! ---
**Author:** ![zdokuchic](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/zdokuchic/32/41945_2.png) [@zdokuchic](https://devforum.zoom.us/u/zdokuchic)\ **Post date:** [October 4, 2022, 3:27pm UTC](https://devforum.zoom.us/t/rich-lti-stopped-functioning-with-d2l-error-2207/76722/4 "2022-10-04T15:27:09Z")
Awesome, I did the same and also fixed it, thanks for the heads up 😃 ! ---
**Author:** ![donte.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/donte.zoom/32/24412_2.png) [@donte.zoom](https://devforum.zoom.us/u/donte.zoom)\ **Post date:** [October 6, 2022, 12:27am UTC](https://devforum.zoom.us/t/rich-lti-stopped-functioning-with-d2l-error-2207/76722/5 "2022-10-06T00:27:23Z")
Thanks for sharing your solutions @bterry2 & @zdokuchic! ---
**Author:** ![conrad](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/conrad/32/44770_2.png) [@conrad](https://devforum.zoom.us/u/conrad)\ **Post date:** [January 23, 2023, 5:31am UTC](https://devforum.zoom.us/t/rich-lti-stopped-functioning-with-d2l-error-2207/76722/6 "2023-01-23T05:31:27Z")
How do you reset the secret? We are seeing the same error across the platform. ---
**Author:** ![sharon.kitching](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sharon.kitching/32/44777_2.png) [@sharon.kitching](https://devforum.zoom.us/u/sharon.kitching)\ **Post date:** [January 23, 2023, 6:53am UTC](https://devforum.zoom.us/t/rich-lti-stopped-functioning-with-d2l-error-2207/76722/7 "2023-01-23T06:53:52Z")
We are also getting the error @conrad - did something change? ---
**Author:** ![sharon.kitching](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sharon.kitching/32/44777_2.png) [@sharon.kitching](https://devforum.zoom.us/u/sharon.kitching)\ **Post date:** [January 23, 2023, 6:59am UTC](https://devforum.zoom.us/t/rich-lti-stopped-functioning-with-d2l-error-2207/76722/8 "2023-01-23T06:59:25Z")
how do you reset the secret? By re-entering? or remaking the App link? ---
**Author:** ![conrad](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/conrad/32/44770_2.png) [@conrad](https://devforum.zoom.us/u/conrad)\ **Post date:** [January 23, 2023, 7:18am UTC](https://devforum.zoom.us/t/rich-lti-stopped-functioning-with-d2l-error-2207/76722/9 "2023-01-23T07:18:09Z")
We’ve tried resetting the secret via the marketplace app - but this didn’t seem to work for us. ---
**Author:** ![conrad](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/conrad/32/44770_2.png) [@conrad](https://devforum.zoom.us/u/conrad)\ **Post date:** [January 23, 2023, 7:19am UTC](https://devforum.zoom.us/t/rich-lti-stopped-functioning-with-d2l-error-2207/76722/10 "2023-01-23T07:19:48Z")
I followed the instructions here but clicked on “Added apps” instead of “Create apps” > [@Finding your API Key/Secret Credentials in Marketplace](https://devforum.zoom.us/t/finding-your-api-key-secret-credentials-in-marketplace/3471): > > Hello Dev Community, We have recently migrated the developer experience from our legacy site [developer.zoom.us](http://developer.zoom.us/) to our new developer platform [marketplace.zoom.us](http://marketplace.zoom.us/). With the migration, we have migrated over your developer profile credentials OAuth (Client ID & Secret), JWT(API Key/Secret), SDK Key/Secret and Webhook credentials. Finding your existing JWT API Key/Secret app in Marketplace When you first log in to the marketplace, click on the Manage button. Afterwards, your existing app will be … ---
**Author:** ![gigis21](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gigis21/32/44781_2.png) [@gigis21](https://devforum.zoom.us/u/gigis21)\ **Post date:** [January 23, 2023, 7:33am UTC](https://devforum.zoom.us/t/rich-lti-stopped-functioning-with-d2l-error-2207/76722/11 "2023-01-23T07:33:02Z")
Any idea how to fix this issue with Canvas? Or will it eventually be resolved I don’t have access to the API Key/Secret Credentials because its via my schools integration of zoom on canvas. ---
**Author:** ![osama.a.hasan](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/osama.a.hasan/32/44784_2.png) [@osama.a.hasan](https://devforum.zoom.us/u/osama.a.hasan)\ **Post date:** [January 23, 2023, 8:09am UTC](https://devforum.zoom.us/t/rich-lti-stopped-functioning-with-d2l-error-2207/76722/12 "2023-01-23T08:09:04Z")
from the recent comments, I believe that this issue only occurred today for some customers who use LMSs such as Canva and Moodle, so I think it is a global issue and not a user-specific problem. I have contacted Zoom and they confirmed the issue (it is regarding Zoom API) and they are trying to resolve the problem ASAP ---
**Author:** ![ricoe](https://avatars.discourse-cdn.com/v4/letter/r/87869e/32.png) [@ricoe](https://devforum.zoom.us/u/ricoe)\ **Post date:** [January 23, 2023, 10:10am UTC](https://devforum.zoom.us/t/rich-lti-stopped-functioning-with-d2l-error-2207/76722/13 "2023-01-23T10:10:27Z")
seems to be connected to the following topic: > [@Pro LTI stopped functioning with LTI Moodle Error 2207](https://devforum.zoom.us/t/pro-lti-stopped-functioning-with-lti-moodle-error-2207/81906/2): > > We do experience the same issue with our integrations - but only some of them are affected. It seems to be a problem in the REST API oauth authentication, which is used by the Zoom LTI Pro App by itself. We have ran across the status site of zoom: “A subset of users not able to use oauth for authentication. - Our monitoring has detected service degradation where Zoom’s Rest API mentioned below is impacted. Our engineers are currently investigating the impact and root cause. Zoom will provid… ---
**Author:** ![babbage](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/babbage/32/44796_2.png) [@babbage](https://devforum.zoom.us/u/babbage)\ **Post date:** [January 23, 2023, 1:18pm UTC](https://devforum.zoom.us/t/rich-lti-stopped-functioning-with-d2l-error-2207/76722/14 "2023-01-23T13:18:46Z")
Hi guys, We have the same issue. Any idea how we can fix it? Thanks so much! ---
**Author:** ![dbracelccc](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/dbracelccc/32/44801_2.png) [@dbracelccc](https://devforum.zoom.us/u/dbracelccc)\ **Post date:** [January 23, 2023, 1:54pm UTC](https://devforum.zoom.us/t/rich-lti-stopped-functioning-with-d2l-error-2207/76722/15 "2023-01-23T13:54:32Z")
On Monday, January 23, 2023, be cafeful about making any changes. There appears to be a problem with the REST API, which may affect the ability of an LMS to work with Zoom. ---
**Author:** ![dbracelccc](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/dbracelccc/32/44801_2.png) [@dbracelccc](https://devforum.zoom.us/u/dbracelccc)\ **Post date:** [January 23, 2023, 1:57pm UTC](https://devforum.zoom.us/t/rich-lti-stopped-functioning-with-d2l-error-2207/76722/16 "2023-01-23T13:57:04Z")
> **[Zoom Status](https://status.zoom.us)** > > Welcome to Zoom's home for real-time and historical data on system performance. ---
**Author:** ![kmagpoc](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kmagpoc/32/44804_2.png) [@kmagpoc](https://devforum.zoom.us/u/kmagpoc)\ **Post date:** [January 23, 2023, 2:37pm UTC](https://devforum.zoom.us/t/rich-lti-stopped-functioning-with-d2l-error-2207/76722/17 "2023-01-23T14:37:51Z")
Thank you all for the solution here. We were also affected by this problem this morning. ---
**Author:** ![bterry2](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/bterry2/32/41814_2.png) [@bterry2](https://devforum.zoom.us/u/bterry2)\ **Post date:** [January 23, 2023, 2:39pm UTC](https://devforum.zoom.us/t/rich-lti-stopped-functioning-with-d2l-error-2207/76722/18 "2023-01-23T14:39:42Z")
Hello All - We had to reset our secret again as well. Once that updated secret is uploaded to our LMS we are back up. ---
**Author:** ![michael.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael.zoom/32/37213_2.png) [@michael.zoom](https://devforum.zoom.us/u/michael.zoom)\ **Post date:** [January 23, 2023, 3:49pm UTC](https://devforum.zoom.us/t/rich-lti-stopped-functioning-with-d2l-error-2207/76722/19 "2023-01-23T15:49:51Z")
Hi , @sharon.kitching , @conrad , @gigis21, @ricoe, @babbage , @dbracelccc , @kmagpoc , @bterry2, as Rico identifies, this error you were seeing today (Jan 23, 2023) was most likely connected to an OAuth authentication issue reported we posted to our status page here - > **[A subset of users not able to use oauth for authentication.](https://status.zoom.us/incidents/c48nty1n9t1r)** > > Zoom's Status Page - A subset of users not able to use oauth for authentication.. The system issue was identified and should now be resolved. Our apologies for any disruption, please do let us know if you continue to see the issue. ---
**Author:** ![dbracelccc](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/dbracelccc/32/44801_2.png) [@dbracelccc](https://devforum.zoom.us/u/dbracelccc)\ **Post date:** [January 23, 2023, 4:02pm UTC](https://devforum.zoom.us/t/rich-lti-stopped-functioning-with-d2l-error-2207/76722/20 "2023-01-23T16:02:17Z")
_LTI integration with Canvas is now working_ 🙂 [Next page](https://devforum.zoom.us/t/rich-lti-stopped-functioning-with-d2l-error-2207/76722.md?page=2)