# Rooms web based controller

**URL:** <https://devforum.zoom.us/t/rooms-web-based-controller/46286>\
**Category:** API and Webhooks\
**Created:** [March 23, 2021, 3:09am UTC](https://devforum.zoom.us/t/rooms-web-based-controller/46286 "2021-03-23T03:09:18Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![adam4](https://avatars.discourse-cdn.com/v4/letter/a/dfb087/32.png) [@adam4](https://devforum.zoom.us/u/adam4)\
**Post date:** [March 23, 2021, 3:09am UTC](https://devforum.zoom.us/t/rooms-web-based-controller/46286/1 "2021-03-23T03:09:18Z")

</div>

when i launch the zoom rooms web based controller i get the error

Cannot connect to Zoom Rooms  
Please contact IT for assistance.  
• Make sure Zoom Rooms is signed in  
• Make sure Zoom Rooms version is 5.1.0 or later  
Controller Version: 5.1.0 (98.0318)

however if i first open the zoom rooms controller on my ipad (the native app) then the web based version will work? is there a way to get the web based version working without the ipad version first needing to be open?

---

<div class="post-metadata">

**Author:** ![alexmayo](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/alexmayo/32/27289_2.png) [@alexmayo](https://devforum.zoom.us/u/alexmayo)\
**Post date:** [March 23, 2021, 11:20am UTC](https://devforum.zoom.us/t/rooms-web-based-controller/46286/2 "2021-03-23T11:20:41Z")

</div>

Hi @adam4,

Have you ensured that you’re logged in to your Zoom account in the web browser before trying to open the controller?

_This forum is really only for queries relating to the developer APIs/SDKs, and not Zoom room clients. For this particular issue, I would advise getting in touch with Zoom support by clicking the live chat icon in the bottom right at [https://support.zoom.us](https://support.zoom.us)_

Thanks,  
Alex

---

<div class="post-metadata">

**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\
**Post date:** [March 23, 2021, 6:00pm UTC](https://devforum.zoom.us/t/rooms-web-based-controller/46286/3 "2021-03-23T18:00:46Z")

</div>

Hey @adam4,

For questions about the Zoom Rooms controller functionality, please reach out to our Technical Support team [here](https://support.zoom.us/hc/en-us/requests/new). They’ll be best suited to assist with this.

Thanks!  
Will

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [April 23, 2021, 4:01am UTC](https://devforum.zoom.us/t/rooms-web-based-controller/46286/4 "2021-04-23T04:01:16Z")

</div>

Closed on April 23, 2021, 4:01am UTC

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.