# RTMS error 2310 despite active Zoom Developer Pack **URL:** \ **Category:** API and Webhooks\ **Tags:** rtms\ **Created:** [October 23, 2026, 9:18am UTC](https://devforum.zoom.us/t/rtms-error-2310-despite-active-zoom-developer-pack/147371 "2026-10-23T09:18:56Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![jitendra](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jitendra/32/61122_2.png) [@jitendra](https://devforum.zoom.us/u/jitendra)\ **Post date:** [October 23, 2026, 9:18am UTC](https://devforum.zoom.us/t/rtms-error-2310-despite-active-zoom-developer-pack/147371/1 "2026-10-23T09:18:56Z")
**summary → Have tried using general app, s2s app and both in combo. have made the rtms app to auto start also.rtms does not ever auto start. it also cannot be started via api. whatever combo/scopes i setup.** **my developer pack is ~500$ per month.** \*\*details \> API Endpoint(s) and/or Zoom API Event(s)\*\* - [PATCH /live\_meetings/{meetingId}/rtms\_app/status](https://developers.zoom.us/docs/api/meetings/#tag/meetings/patch/live_meetings/%7BmeetingId%7D/rtms_app/status) - Events: `rtms.request_status`, `meeting.rtms_started`, `meeting.rtms_stopped`, `meeting.participant_joined` **Description** We’re trying to start Realtime Media Streams (audio + transcript) in live meetings, following the [RTMS REST API quickstart](https://developers.zoom.us/docs/rtms/meetings/quickstart-rest-api/). Every start attempt fails with error 2310. Zoom’s auto-start for the app fails the same way: each attempt is followed by an `rtms.request_status` webhook with `"status": 5`, and `meeting.rtms_started` is never sent. Support told us it’s a configuration error but couldn’t say which configuration. As far as we can tell, everything is set up: - **RTMS app:** General app, client ID `23KfoeEiRKerQyzbUXf0Q`, still in **development** (not published), user-managed. RTMS feature enabled; scopes include `meeting:update:participant_rtms_app_status`, `meeting:read:meeting_audio`, `meeting:read:meeting_transcript` and `rtms:read:*`. - **Token app:** a Server-to-Server OAuth app in the same account, with `meeting:update:participant_rtms_app_status:admin`. - **One account:** the meetings, hosts and both apps are all in the same account (our master account). - **Account settings:** “Share realtime meeting content with apps” is on and unlocked. The General app is added under “Apps that access content in meetings”. - **Auto-start:** enabled on the app, for meetings users own and attend. - **Webhooks:** the endpoint is validated and receives signed events, including `rtms.request_status`. **Error?** ```auto HTTP 400 {"code":2310,"message":"Failed to perform RTMS app operation."} ``` Followed every time by: ```json { "event": "rtms.request_status", "payload": { "operator_id": "", "id_field": { "meeting_uuid": "" }, "status": 5 } } ``` Tracking IDs (2026-10-23 UTC): - `v=2.0;clid=aw1;rid=WEB_37d9eb0ec0017f4da58bd2bace5cc6ec`: S2S token, 08:43:59 - `v=2.0;clid=aw1;rid=WEB_2173e1de90e0b875c5bff46b2aae4784`: user token where the token user is the host, 07:33:30 - `v=2.0;clid=aw1;rid=WEB_0a5e3ca7bfebd23edfd3a4b396f3d53b`: user token, a different host, 06:21:15 **What we’ve ruled out.** Other errors show up correctly when we test for them, which tells us the request gets past those checks: - S2S app’s own client\_id in the body → **13262** “app is not authorized to access meeting content”. With the General app’s client\_id (added to the allowlist), 2310 instead. - Every meeting was live with the host in it when we called. - Zoom’s own auto-start fails with status 5 about 1 second after the meeting starts, before we make any API call. **How To Reproduce** 1. **Request:** 2. **Authentication / app type:** 3. **Error:** 400 / 2310, then `rtms.request_status` status 5. **Questions** 1. Could a Zoom team member check the tracking IDs above and tell us which configuration causes 2310? 2. Can a **development (unpublished)** General app start RTMS in its own account’s meetings, or does RTMS have to be enabled for the app (or the app published) first? Thanks! ---
**Author:** ![jitendra](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jitendra/32/61122_2.png) [@jitendra](https://devforum.zoom.us/u/jitendra)\ **Post date:** [October 23, 2026, 9:25am UTC](https://devforum.zoom.us/t/rtms-error-2310-despite-active-zoom-developer-pack/147371/2 "2026-10-23T09:25:34Z")
- general app client id 23KfoeEiRKerQyzbUXf0Q [removed from account for now] - s2s app client id LbRS4\_vGRdSy8dO\_kcuQJg [i had deactivated it for now] ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [October 23, 2026, 1:53pm UTC](https://devforum.zoom.us/t/rtms-error-2310-despite-active-zoom-developer-pack/147371/3 "2026-10-23T13:53:48Z")
Hi @jitendra , I have raised this internally as you confirmed you purchased dev pack and are still getting [this error](https://developers.zoom.us/docs/rtms/troubleshooting/#error-2310---failed-to-perform-rtms-app-operation). Waiting to hear back from one of my colleagues who can take a closer look. Thanks for raising this! ---
**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\ **Post date:** [October 26, 2026, 4:25am UTC](https://devforum.zoom.us/t/rtms-error-2310-despite-active-zoom-developer-pack/147371/4 "2026-10-26T04:25:12Z")
@jitendra can you advice when did you sign up for this developer pack and which channel did you went through? I’m investigating some bugs. Meanwhile can you try it again, I’ll done the necessary actions for RTMS to work on your account. Let me know and tag if this still doesnt work. And if it does, please do let me know the sign up process which you have previously went through. Thanks in advance.