# RTMS Events not getting trigger from zoom side **URL:** \ **Category:** Realtime Media Streams\ **Tags:** events, rtms\ **Created:** [December 15, 2025, 11:32am UTC](https://devforum.zoom.us/t/rtms-events-not-getting-trigger-from-zoom-side/139607 "2025-12-15T11:32:13Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Appendment](https://avatars.discourse-cdn.com/v4/letter/a/6de8d8/32.png) [@Appendment](https://devforum.zoom.us/u/Appendment)\ **Post date:** [December 15, 2025, 11:32am UTC](https://devforum.zoom.us/t/rtms-events-not-getting-trigger-from-zoom-side/139607/1 "2025-12-15T11:32:13Z")
I have created an zoom marketplace app called “Appendment Zoom App”, I have created this as “User Managed” type and enbaled the zoom “RTMS” sdk with the help of zoom support. We have tested all the things which we required from zoom “RTMS” and it was working upto “11-12-25”, Now it has been stopped working, “RTMS” events are not getting trigger from zoom app. We have checked zoom app Auth URL, Webhook/Event URL and other settings, We are also facing that “Appendment Zoom App” is not showing in zoom app setting under auto start app. ---
**Author:** ![amanda-recallai](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/amanda-recallai/32/44747_2.png) [@amanda-recallai](https://devforum.zoom.us/u/amanda-recallai)\ **Post date:** [December 15, 2025, 11:21pm UTC](https://devforum.zoom.us/t/rtms-events-not-getting-trigger-from-zoom-side/139607/2 "2025-12-15T23:21:03Z")
Hi @Appendment, It’s interesting that your app was working up until 11-12-25 before it suddenly stopped sending RTMS events. Did you modify your requested scopes, or make any other changes to your Zoom application settings before the app stopped working? If you did tweak these settings, it’s possible that your authorization was revoked, which would prevent your app from sending RTMS events as expected. ---
**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\ **Post date:** [December 16, 2025, 3:45am UTC](https://devforum.zoom.us/t/rtms-events-not-getting-trigger-from-zoom-side/139607/3 "2025-12-16T03:45:25Z")
@Appendment could you share when did you enable RTMS? This is currently a trial and will end typically after 30 days ---
**Author:** ![Appendment](https://avatars.discourse-cdn.com/v4/letter/a/6de8d8/32.png) [@Appendment](https://devforum.zoom.us/u/Appendment)\ **Post date:** [December 16, 2025, 6:57am UTC](https://devforum.zoom.us/t/rtms-events-not-getting-trigger-from-zoom-side/139607/4 "2025-12-16T06:57:46Z")
@chunsiong.zoom We have requested to enable RTMS on “Nov 27 2025“ and its stopped working on “Dec 11 2025“, Yes we are on trail but 30 days has not been completed. Even i want to know where i can check the costing of “RTMS“ events subscription and how i can set this up for my app. This is on top priorities/ urgent we required this feature for our clients and need to fix this today itself. ---
**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\ **Post date:** [December 16, 2025, 2:58pm UTC](https://devforum.zoom.us/t/rtms-events-not-getting-trigger-from-zoom-side/139607/5 "2025-12-16T14:58:29Z")
@Appendment I’ll pm you to check on some additional details ---
**Author:** ![Appendment](https://avatars.discourse-cdn.com/v4/letter/a/6de8d8/32.png) [@Appendment](https://devforum.zoom.us/u/Appendment)\ **Post date:** [December 16, 2025, 3:56pm UTC](https://devforum.zoom.us/t/rtms-events-not-getting-trigger-from-zoom-side/139607/6 "2025-12-16T15:56:09Z")
@chunsiong.zoom This is my RTMS and Zoom app account email address associated with “qa+appendment@nadsoftdev.com“. ---
**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\ **Post date:** [December 17, 2025, 1:09pm UTC](https://devforum.zoom.us/t/rtms-events-not-getting-trigger-from-zoom-side/139607/7 "2025-12-17T13:09:33Z")
Issue: trial expired