# RTMS events not reaching the webhook

**URL:** <https://devforum.zoom.us/t/rtms-events-not-reaching-the-webhook/144314>\
**Category:** Realtime Media Streams\
**Created:** [June 20, 2026, 2:52pm UTC](https://devforum.zoom.us/t/rtms-events-not-reaching-the-webhook/144314 "2026-06-20T14:52:58Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Anu](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/anu/32/75159_2.png) [@Anu](https://devforum.zoom.us/u/Anu)\
**Post date:** [June 20, 2026, 2:52pm UTC](https://devforum.zoom.us/t/rtms-events-not-reaching-the-webhook/144314/1 "2026-06-20T14:52:58Z")

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Hi,

I’m a Zoom Pro user working on integrating RTMS (Real-time Media Streaming) into my application, and I’ve run into a couple of roadblocks where I’d appreciate some guidance.

**1. Scope Configuration Issues**

I’m configuring my app through the Marketplace Build flow

**2. Webhook and WebSocket Connection Issue**

I’m successfully receiving the `meeting.started` webhook event, but I’m not receiving the RTMS streaming start event, which means I can’t establish a WebSocket connection.

**Current setup:**

- Environment: Development
- Status: Standard meeting webhooks are working fine
- Problem: No RTMS-related events are firing, so the WS connection never initiates

Could you let me know if there are additional settings I need to enable in the Zoom web portal, or a configuration step I’m missing in the App Marketplace?

Thanks in advance for your help!

**Scopes currently added:**

- rtms:read:rtms\_concurrency\_near\_limit

- rtms:read:rtms\_concurrency\_limited

- rtms:read:rtms\_interrupted

- rtms:read:rtms\_started

- rtms:read:rtms\_stopped

- meeting:read:meeting\_transcript

- meeting:read:token

- meeting:read:summary

- meeting:read:meeting

- meeting:read:participant

- meeting:read:ai\_companion

- meeting:read:meeting\_audio

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<div class="post-metadata">

**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\
**Post date:** [June 22, 2026, 2:28am UTC](https://devforum.zoom.us/t/rtms-events-not-reaching-the-webhook/144314/2 "2026-06-22T02:28:57Z")

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@Anu you will need to sign up for a developer pack before RTMS is enabled on your account

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<div class="post-metadata">

**Author:** ![Anu](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/anu/32/75159_2.png) [@Anu](https://devforum.zoom.us/u/Anu)\
**Post date:** [June 22, 2026, 5:54pm UTC](https://devforum.zoom.us/t/rtms-events-not-reaching-the-webhook/144314/3 "2026-06-22T17:54:30Z")

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> [@chunsiong.zoom](#):
>
> developer pack

Thanks for responding to my query.

How can enable this? is there a free trail of developer pack?

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<div class="post-metadata">

**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\
**Post date:** [June 23, 2026, 3:19am UTC](https://devforum.zoom.us/t/rtms-events-not-reaching-the-webhook/144314/4 "2026-06-23T03:19:59Z")

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@Anu you can sign up for it here.

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>
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