# RTMS for our account —

**URL:** <https://devforum.zoom.us/t/rtms-for-our-account/142980>\
**Category:** Realtime Media Streams\
**Created:** [April 14, 2026, 8:35pm UTC](https://devforum.zoom.us/t/rtms-for-our-account/142980 "2026-04-14T20:35:14Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![bob112](https://avatars.discourse-cdn.com/v4/letter/b/e274bd/32.png) [@bob112](https://devforum.zoom.us/u/bob112)\
**Post date:** [April 14, 2026, 8:35pm UTC](https://devforum.zoom.us/t/rtms-for-our-account/142980/1 "2026-04-14T20:35:15Z")

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Can someone make sure everything is good for RTMS on App ID wc0wuxEPRhCsHBU3rPbeFw

- he REST API `PATCH /v2/live_meetings/{meetingId}/rtms_app/status` returns **error 2310** “Failed to perform RTMS app operation”

- **Zero** `meeting.rtms_started` webhook events are generated (confirmed via Events Dashboard)

- The Zoom client shows **“Your app failed to access meeting content”**

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**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\
**Post date:** [April 15, 2026, 3:31am UTC](https://devforum.zoom.us/t/rtms-for-our-account/142980/2 "2026-04-15T03:31:33Z")

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@bob112 can you help get the z-xm-trackingId which is in the response header after you get the error 2310? it looks something like this . Please tag me in your response

 ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/b/d/bde9675108b16bcc7ceb86fbae481017725581a3.png)

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**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\
**Post date:** [April 16, 2026, 6:33am UTC](https://devforum.zoom.us/t/rtms-for-our-account/142980/3 "2026-04-16T06:33:08Z")

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issue resolved

fix: updated concurrency value.

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**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\
**Post date:** [April 16, 2026, 6:33am UTC](https://devforum.zoom.us/t/rtms-for-our-account/142980/4 "2026-04-16T06:33:16Z")

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