# RTMS on Sub Account

**URL:** <https://devforum.zoom.us/t/rtms-on-sub-account/143974>\
**Category:** Realtime Media Streams\
**Created:** [June 3, 2026, 12:26pm UTC](https://devforum.zoom.us/t/rtms-on-sub-account/143974 "2026-06-03T12:26:08Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![cdahms](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/cdahms/32/178_2.png) [@cdahms](https://devforum.zoom.us/u/cdahms)\
**Post date:** [June 3, 2026, 12:26pm UTC](https://devforum.zoom.us/t/rtms-on-sub-account/143974/1 "2026-06-03T12:26:08Z")

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We had an RTMS trial on a separate account we use as a development environment, got an app working end to end.

Purchased an RTMS contract on our main account, trying to enable RTMS on a new sub account where we can continue developing.

Having trouble starting RTMS on the sub account, receiving code 2310

1. Created sub account
2. Edit sub account plan, assigned zoom developer pack → rtms pay as you go, saved plan
3. Entered sub account
  - Enabled “share realtime meeting content with apps” under account settings → zoom apps
  - Created server-to-server oauth app on sub account
  - Created user level rtms app on sub account, added to users that will host meetings

4. Scheduled meeting on host on sub account
  - Start meeting
  - Meeting started webhook fires as expected

5. PATCH [https://api.zoom.us/v2/live\_meetings/95749876273/rtms\_app/status](https://api.zoom.us/v2/live_meetings/95749876273/rtms_app/status)
  - “httpStatus”:string"400"
  - “response”: string"{“code”:2310,“message”:“Failed to perform RTMS app operation.”}"

We get the same 2310 code on another account where our RTMS trial has expired.

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**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\
**Post date:** [June 4, 2026, 5:48am UTC](https://devforum.zoom.us/t/rtms-on-sub-account/143974/2 "2026-06-04T05:48:12Z")

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@cdahms I’ll PM you for the details on your new account