# RTMS transcripts delay **URL:** \ **Category:** Realtime Media Streams\ **Created:** [July 21, 2026, 3:52pm UTC](https://devforum.zoom.us/t/rtms-transcripts-delay/144932 "2026-07-21T15:52:23Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Amit11](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/amit11/32/50555_2.png) [@Amit11](https://devforum.zoom.us/u/Amit11)\ **Post date:** [July 21, 2026, 3:52pm UTC](https://devforum.zoom.us/t/rtms-transcripts-delay/144932/1 "2026-07-21T15:52:23Z")
Hi Team, I’m experiencing a delay in receiving transcripts from RTMS. The transcripts are arriving approximately 20–30 seconds after they’re spoken. Have there been any recent changes or updates to RTMS that could be causing this? ---
**Author:** ![Amit11](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/amit11/32/50555_2.png) [@Amit11](https://devforum.zoom.us/u/Amit11)\ **Post date:** [July 21, 2026, 11:07pm UTC](https://devforum.zoom.us/t/rtms-transcripts-delay/144932/2 "2026-07-21T23:07:57Z")
Hi Team, Would really appreciate if someone could respond if there is any issue with the RTMS server or not ? I am seeing sometime delay of around of 20 seconds for “Hello” message itself. However, keep alive messages request from RTMS websocket server are received nicely every 10 seconds. Thanks! ---
**Author:** ![Amit11](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/amit11/32/50555_2.png) [@Amit11](https://devforum.zoom.us/u/Amit11)\ **Post date:** [July 22, 2026, 2:30am UTC](https://devforum.zoom.us/t/rtms-transcripts-delay/144932/3 "2026-07-22T02:30:05Z")
From Zoom RTMS WebSocket message (`msg_type: 5` - MediaDataTranscript): ```auto { "content": { "start_time": 1784684068584, // Zoom's value (milliseconds) "end_time": 1784684070434, // Zoom's value (milliseconds) "timestamp": 1784684086022355, // Zoom's value (microseconds) "user_name": "Amit", "data": "Good morning." } } ``` ```auto Speech Start Time (from Zoom): start_time = 1784684068584 ms Human time: 2026-07-22 01:34:28.584 UTCSpeech End Time (from Zoom): end_time = 1784684070434 ms Human time: 2026-07-22 01:34:30.434 UTC Speech Duration = end_time - start_time = 1784684070434 - 1784684068584 = 1850 ms = 1.85 seconds ✓ ``` ```auto Zoom Transcription Complete (from Zoom): timestamp = 1784684086022355 µs = 1784684086022 ms Human time: 2026-07-22 01:34:46.022 UTC Zoom Processing Delay = timestamp - end_time = 1784684086022 - 1784684070434 = 15588 ms = 15.59 seconds ⚠️ ``` ```auto Message Received by Client: received_at = 1784684086149 ms Human time: 2026-07-22 01:34:46.149 UTC Network Delay = received_at - timestamp = 1784684086149 - 1784684086022 = 127 ms = 0.13 seconds ✓ Total End-to-End Delay: total_delay = received_at - end_time = 1784684086149 - 1784684070434 = 15715 ms = 15.71 seconds ``` Please let me know if anyone else is also facing the same issue. This a blocker. ---
**Author:** ![Amit11](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/amit11/32/50555_2.png) [@Amit11](https://devforum.zoom.us/u/Amit11)\ **Post date:** [July 22, 2026, 3:22am UTC](https://devforum.zoom.us/t/rtms-transcripts-delay/144932/4 "2026-07-22T03:22:42Z")
@amanda-recallai Could you please help me here ? Any suggestion ? ---
**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\ **Post date:** [July 22, 2026, 3:32am UTC](https://devforum.zoom.us/t/rtms-transcripts-delay/144932/5 "2026-07-22T03:32:52Z")
@Amit11 do you have the stream id and meeting UUID captured for this? ---
**Author:** ![Amit11](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/amit11/32/50555_2.png) [@Amit11](https://devforum.zoom.us/u/Amit11)\ **Post date:** [July 22, 2026, 3:51am UTC](https://devforum.zoom.us/t/rtms-transcripts-delay/144932/6 "2026-07-22T03:51:48Z")
Here is the meetingId for the same - 656 812 4593 I will capture the fresh logs with meeting UUID and stream id and send it across. ---
**Author:** ![Amit11](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/amit11/32/50555_2.png) [@Amit11](https://devforum.zoom.us/u/Amit11)\ **Post date:** [July 22, 2026, 3:57am UTC](https://devforum.zoom.us/t/rtms-transcripts-delay/144932/7 "2026-07-22T03:57:03Z")
> Issue is consistently reproducible. Please let me know if you require more details. > > meetingUUID - uhFnYgfjTfizNf5hVkl9CA== > streamId - 28bd4c02ab94447287beca8c612f547f > > {“endTime”:1784692566446,“len”:13,“level”:“info”,“msg”:“Received final transcript”,“networkDelay”:“0.14s”,“receivedAt”:1784692584222,“speechDuration”:“1.69s”,“startTime”:1784692564756,“text”:“Good morning.”,“time”:“2026-07-22T03:56:24Z”,“timestamp”:1784692584087,“totalDelay”:“17.78s”,“transcriptDelta”:“20.89s”,“transcriptRate”:“0.05/s”,“userName”:“Amit Katyal”,“zoomDelay”:“17.64s”} ---
**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\ **Post date:** [July 22, 2026, 4:05am UTC](https://devforum.zoom.us/t/rtms-transcripts-delay/144932/8 "2026-07-22T04:05:53Z")
thank you for the prompt response @Amit11 , let me work on it ---
**Author:** ![Amit11](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/amit11/32/50555_2.png) [@Amit11](https://devforum.zoom.us/u/Amit11)\ **Post date:** [July 22, 2026, 4:14am UTC](https://devforum.zoom.us/t/rtms-transcripts-delay/144932/9 "2026-07-22T04:14:10Z")
Thanks. Really appreciate your support ! ---
**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\ **Post date:** [July 22, 2026, 4:15am UTC](https://devforum.zoom.us/t/rtms-transcripts-delay/144932/10 "2026-07-22T04:15:53Z")
> [@Amit11](#): > > uhFnYgfjTfizNf5hVkl9CA== @Amit11 I’ll PM you for more logs ---
**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\ **Post date:** [July 29, 2026, 5:24am UTC](https://devforum.zoom.us/t/rtms-transcripts-delay/144932/11 "2026-07-29T05:24:12Z")
We have rolled out an update which improves the latency associated with transcript delay on RTMS ---
**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\ **Post date:** [July 29, 2026, 5:24am UTC](https://devforum.zoom.us/t/rtms-transcripts-delay/144932/12 "2026-07-29T05:24:17Z")