# RTMS webhooks not firing — need RTMS enabled on Developer Pack account

**URL:** <https://devforum.zoom.us/t/rtms-webhooks-not-firing-need-rtms-enabled-on-developer-pack-account/144482>\
**Category:** Realtime Media Streams\
**Created:** [June 26, 2026, 11:55pm UTC](https://devforum.zoom.us/t/rtms-webhooks-not-firing-need-rtms-enabled-on-developer-pack-account/144482 "2026-06-26T23:55:54Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Callumfrogson](https://avatars.discourse-cdn.com/v4/letter/c/ea5d25/32.png) [@Callumfrogson](https://devforum.zoom.us/u/Callumfrogson)\
**Post date:** [June 26, 2026, 11:55pm UTC](https://devforum.zoom.us/t/rtms-webhooks-not-firing-need-rtms-enabled-on-developer-pack-account/144482/1 "2026-06-26T23:55:54Z")

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Hi Zoom team,

I signed up for the Zoom Developer Pack yesterday (account email: [callum.frogson@outlook.com](mailto:callum.frogson@outlook.com)) and I’m building a meeting notes bot using RTMS. I’ve completed the full setup but `meeting.rtms_started` webhooks never arrive when I start a meeting.

**What I’ve done:**

- Created a General App (User-managed) in Marketplace
- Added scopes: `rtms:read:rtms_started`, `rtms:read:rtms_stopped`, `meeting:read:meeting_audio`, `meeting:read:meeting_transcript`, `meeting:read:meeting_video`, `meeting:read:meeting_chat`
- Created an event subscription for `meeting.rtms_started` and `meeting.rtms_stopped` with a working webhook URL (validated and reachable)
- Installed the app via OAuth — token confirms all scopes are granted
- Started Zoom meetings — zero POSTs ever arrive from Zoom to our endpoint

Everything on the app/code side is working correctly (I can simulate the webhooks and they process correctly). The issue is that Zoom never sends `meeting.rtms_started`.

Could you confirm whether RTMS is enabled for my account, or enable it? My app Client ID is `cYTLsC1PTiCRNLMNIW1_xg`.

Thanks

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<div class="post-metadata">

**Author:** ![chunsiong.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chunsiong.zoom/32/35488_2.png) [@chunsiong.zoom](https://devforum.zoom.us/u/chunsiong.zoom)\
**Post date:** [June 29, 2026, 2:47am UTC](https://devforum.zoom.us/t/rtms-webhooks-not-firing-need-rtms-enabled-on-developer-pack-account/144482/2 "2026-06-29T02:47:46Z")

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@Callumfrogson you will need to enable auto start, or call the REST API to start RTMS to trigger the webhook event to fire.