# Safari Audio Distorted Not Functional

**URL:** <https://devforum.zoom.us/t/safari-audio-distorted-not-functional/112084>\
**Category:** Video SDK\
**Created:** [June 17, 2024, 5:25pm UTC](https://devforum.zoom.us/t/safari-audio-distorted-not-functional/112084 "2024-06-17T17:25:13Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![sam9](https://avatars.discourse-cdn.com/v4/letter/s/858c86/32.png) [@sam9](https://devforum.zoom.us/u/sam9)\
**Post date:** [June 17, 2024, 5:25pm UTC](https://devforum.zoom.us/t/safari-audio-distorted-not-functional/112084/1 "2024-06-17T17:25:13Z")

</div>

### Format Your New Topic as Follows:

**Video SDK Type and Version**  
Zoom Video SDK 1.11.5

**Description**  
Safari Desktop users reporting garbled/robotic/choppy audio

**Error?**  
Safari Desktop users reporting garbled/robotic/choppy audio

**Troubleshooting Routes**  
attemped to turn on audio\_compatible\_mode but that wouldn’t work for me ( running without cross origin isolated so maybe thats why )

**How To Reproduce**

1. Join session on Safari desktop

Session ids:  
kzraO4hHSjeEmmRkSdvU5g==  
Gq8/09eUTqOznSwv9iqScQ==

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<div class="post-metadata">

**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\
**Post date:** [June 18, 2024, 2:48am UTC](https://devforum.zoom.us/t/safari-audio-distorted-not-functional/112084/2 "2024-06-18T02:48:21Z")

</div>

Hey @sam9

Thanks for your feedback.

> kzraO4hHSjeEmmRkSdvU5g==  
> Gq8/09eUTqOznSwv9iqScQ==

After investigating the session logs, we found that WebRTC audio is not enabled. Could you please check the JWT token again?

> attemped to turn on audio\_compatible\_mode but that wouldn’t work for me ( running without cross origin isolated so maybe thats why )

It is not affected by SharedArrayBuffer, and you can enable it without cross-origin isolation.

Thanks.  
Vic

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<div class="post-metadata">

**Author:** ![sam9](https://avatars.discourse-cdn.com/v4/letter/s/858c86/32.png) [@sam9](https://devforum.zoom.us/u/sam9)\
**Post date:** [June 18, 2024, 3:15pm UTC](https://devforum.zoom.us/t/safari-audio-distorted-not-functional/112084/3 "2024-06-18T15:15:35Z")

</div>

@vic.yang Thanks… it wasn’t working because when I originally tried audio\_compatible\_mode the mediaSdkChange wasn’t firing “audio” type on Safari but it was firing “share” so I just added “share” for now to accept that as audio encode/decode on safari ready:

```auto
onMediaSdkChange = async (payload: MediaSDKEncDecPayload) => {
        if (
            (payload.type === "audio" || payload.type === "share") &&
            payload.result === "success"
        ) {
            if (payload.action === "encode") {
                // encode for sending audio stream (speak)
                this.audioEncode = true;
            } else if (payload.action === "decode") {
                // decode for receiving audio stream (hear)
                this.audioDecode = true;
            }
        }

        if (this.isSafari() && this.audioEncode && this.audioDecode) {
            const { videoRoom } = this.getStateSnapshot();

            videoRoom.off("media-sdk-change", this.onMediaSdkChange);

            this.audioEncode = false;
            this.audioDecode = false;

            this.showSafariAudioPrompt();
        }
    };

```

1 follow up questions if you could since I am going to push this into production today I think:

**Is it okay to only set audio\_compatible\_mode for Safari users and non-Safari run without that turned on?**

Let me know if theres any other things I need to know about

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<div class="post-metadata">

**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\
**Post date:** [June 19, 2024, 2:22am UTC](https://devforum.zoom.us/t/safari-audio-distorted-not-functional/112084/4 "2024-06-19T02:22:32Z")

</div>

Hey @sam9

Thank you very much for sharing your concerns about usage.

The `media-sdk-change` was initially introduced to address issues with legacy Safari. We apologize for the delay in updating our documentation. Subsequently, we have introduced a new audio solution (WebRTC audio , enabled via **audio\_compatible\_mode** field in JWT token), which does not have these issues and eliminates the need to listen for the `media-sdk-change` event.

> **Is it okay to only set audio\_compatible\_mode for Safari users and non-Safari run without that turned on?**

Yes. It’s Okay for the setting.

Thanks  
Vic