# Safari connection issue

**URL:** <https://devforum.zoom.us/t/safari-connection-issue/140440>\
**Category:** Web\
**Tags:** video-sdk\
**Created:** [January 13, 2026, 11:50am UTC](https://devforum.zoom.us/t/safari-connection-issue/140440 "2026-01-13T11:50:40Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Pavlo1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/pavlo1/32/69662_2.png) [@Pavlo1](https://devforum.zoom.us/u/Pavlo1)\
**Post date:** [January 13, 2026, 11:50am UTC](https://devforum.zoom.us/t/safari-connection-issue/140440/1 "2026-01-13T11:50:40Z")

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### Before Creating a New Topic:

* * *

**Description**  
One of our users is encountering a connection issue on their device. I was not able to reproduce the issue on similar MacBook devices.  
The issue reproduces via two different flows:

### Flow 1 (before my fix attempt)

- The user opens the page in a new tab.
- The user does not click anything.
- After approximately 30 seconds, the user gets disconnected.

### Flow 2 (after my fix attempt)

- The user opens the page in a new tab.
- The user does not connect before the first user interaction.  
sessionId: **'+K5j6aSwTFGIv9hcGw2H0Q==**

### Browser Console Errors

In the browser console, I observed the following errors in both flows:

1. Source map loading errors
2. WebSocket connection to `wss://zoomiad...` failed: _WebSocket is closed before the connection is established_
3. WebSocket connection to `wss://zoomiad...` failed: _The network connection was lost_

### Web Video SDK Version

v2.2.12

### Steps to Reproduce

#### Flow 1

1. Open the Zoom page in a new tab.
2. Wait for ~30 seconds.
3. The user gets disconnected.

#### Flow 2

1. Open the Zoom page in a new tab.
2. Click the **Join** button to connect to the session.
3. Wait until the **Sharing version** and **Video version** are logged.( I noticed that the **Audio Version** is not logged, which may be related to the issue)
4. Click a custom button that requests permission to speak, which calls: await navigator.mediaDevices.getUserMedia({ audio: true });
5. The user gets disconnected immediately after.

**Screenshots**

2nd flow screenshots of logs before disconnect:

 ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/2/7/2752e26d7691ac8c64b6d4156b306b3c7c757298.jpeg)  
And right after:  
 ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/3/a/3a1816ebc5f26fa4bc637cd3f5663659c63dd664.jpeg)

- Device: Macbook
- Browser: Safari
- Browser Version: Web Browser Safari 262

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**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\
**Post date:** [January 16, 2026, 8:39am UTC](https://devforum.zoom.us/t/safari-connection-issue/140440/2 "2026-01-16T08:39:57Z")

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Hey @Pavlo1

Thanks for your feedback.

> **+K5j6aSwTFGIv9hcGw2H0Q==**

This may be related to a known issue on iOS 26.1 and above or similar browsers, and we are currently waiting for Apple to provide a fix.

> [@iOS 26.1 Issue Connecting and joining call on Safari](https://devforum.zoom.us/t/ios-26-1-issue-connecting-and-joining-call-on-safari/138935):
>
> We’re experiencing an issue joining and staying connected to a call on Safari iOS with the latest iOS update. After accepting permissions, the video never appears locally and the user is stuck in a reconnecting state and the call never actually connects. The issue is on Safari iOS only, Chrome on iOS works fine. Video SDK Version: 2.2.5 Platform iOS OS Version 26.1 23B85 Browser Safari Mobile Device iPhone 16 Steps to reproduce: Try to join a call on Safari IOS using a phone that is upg…

Thanks  
Vic

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<div class="post-metadata">

**Author:** ![Pavlo1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/pavlo1/32/69662_2.png) [@Pavlo1](https://devforum.zoom.us/u/Pavlo1)\
**Post date:** [January 19, 2026, 1:38pm UTC](https://devforum.zoom.us/t/safari-connection-issue/140440/3 "2026-01-19T13:38:53Z")

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Hi @vic.yang

Many thanks.

Could you please let me know how I can track the progress of the resolution?

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**Author:** ![Rahul18](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rahul18/32/50924_2.png) [@Rahul18](https://devforum.zoom.us/u/Rahul18)\
**Post date:** [March 31, 2026, 2:51pm UTC](https://devforum.zoom.us/t/safari-connection-issue/140440/4 "2026-03-31T14:51:17Z")

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Hi @vic.yang, just following up to check if the issue has been resolved on your end. Please let me know.

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**Author:** ![vic.yang](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/vic.yang/32/24656_2.png) [@vic.yang](https://devforum.zoom.us/u/vic.yang)\
**Post date:** [April 1, 2026, 2:14am UTC](https://devforum.zoom.us/t/safari-connection-issue/140440/5 "2026-04-01T02:14:22Z")

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Hi @Rahul18

Thank you for continuously following up on this issue. Apple has now fixed the problem, and it works properly after upgrading to iOS 26.3.

Thanks  
vic