# Salesforce Integration: launch meeting error

**URL:** <https://devforum.zoom.us/t/salesforce-integration-launch-meeting-error/42610>\
**Category:** API and Webhooks\
**Tags:** faq\
**Created:** [February 5, 2021, 7:06am UTC](https://devforum.zoom.us/t/salesforce-integration-launch-meeting-error/42610 "2021-02-05T07:06:39Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![soyshen](https://avatars.discourse-cdn.com/v4/letter/s/ea666f/32.png) [@soyshen](https://devforum.zoom.us/u/soyshen)\
**Post date:** [February 5, 2021, 7:06am UTC](https://devforum.zoom.us/t/salesforce-integration-launch-meeting-error/42610/1 "2021-02-05T07:06:40Z")

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Hi, I install the Zoom app in Salesforce AppExchange and when I click “Start Zoom Meeting” button and launch the meeting, there is an error.

 ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/d/c/dc4dd93ce5160a293b05503833581169da3021c4.png)  
 ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/b/1/b1171388cd5ed9eeaedaad6f706846c67b6c9545.png)

any suggestion?

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**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\
**Post date:** [February 8, 2021, 5:40pm UTC](https://devforum.zoom.us/t/salesforce-integration-launch-meeting-error/42610/2 "2021-02-08T17:40:27Z")

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Hi @soyshen,

Thanks for reaching out about this.

When you launched the meeting from Salesforce, were you signed into both Zoom and Salesforce under the same user? If not, please make sure you’re signed into Salesforce with the same credentials that your Zoom meeting is associated with.

Thanks,  
Will

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [March 11, 2021, 3:40am UTC](https://devforum.zoom.us/t/salesforce-integration-launch-meeting-error/42610/3 "2021-03-11T03:40:55Z")

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