# Salesforce Integration - Phone - Queue behavior **URL:** \ **Category:** App Marketplace\ **Tags:** phone\ **Created:** [June 9, 2021, 10:52am UTC](https://devforum.zoom.us/t/salesforce-integration-phone-queue-behavior/52088 "2021-06-09T10:52:14Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![kirill](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kirill/32/21750_2.png) [@kirill](https://devforum.zoom.us/u/kirill)\ **Post date:** [June 9, 2021, 10:52am UTC](https://devforum.zoom.us/t/salesforce-integration-phone-queue-behavior/52088/1 "2021-06-09T10:52:14Z")
**Description** Incoming call appears (popups) for everyone in a queue, even if the person didn’t answer the call. Also it logs a call in SF from every people in the queue. **Error** The popup and the log must be done only when someone in the queue answers the call and only one time. Isn’t it? **Which App?** Zoom Salesforce App **How To Reproduce (If applicable)** Steps to reproduce the behavior: 1. Install App 2. Follow the instructions 3. Set up Queue in Zoom 4. Receive any incoming call **Screenshots (If applicable)** ![Снимок экрана 2021-06-09 в 13.47.53](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/5/8/58e1ce95ce7db213c477dd99950052f53e47bad9.png) **Additional context** So as you may see on the screenshots (I can’t upload the second screenshot which shows Zoom view for the call), the incoming call was recorded 4 times in Salesforce, but was answered by one person only! Thanks a lot! ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [June 11, 2021, 7:34pm UTC](https://devforum.zoom.us/t/salesforce-integration-phone-queue-behavior/52088/2 "2021-06-11T19:34:02Z")
Hi @kirill, Thanks for reaching out about this. To make sure we can best assist, can you please share these details and the steps to reproduce with our Technical Support team by opening up a request [here](https://support.zoom.us/hc/en-us/requests/new)? Thanks! Will ---
**Author:** ![kirill](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kirill/32/21750_2.png) [@kirill](https://devforum.zoom.us/u/kirill)\ **Post date:** [June 14, 2021, 8:15am UTC](https://devforum.zoom.us/t/salesforce-integration-phone-queue-behavior/52088/3 "2021-06-14T08:15:26Z")
Hi @will.zoom , Thanks, I’ve just submitted request. #11230088 - please check if I categorized it correctly. Thank you. ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [June 14, 2021, 10:22pm UTC](https://devforum.zoom.us/t/salesforce-integration-phone-queue-behavior/52088/4 "2021-06-14T22:22:55Z")
Hi @kirill, Thanks for confirming! Someone from our Technical Support team should be in touch shortly. 🙂 Best, Will ---
**Author:** ![kirill](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kirill/32/21750_2.png) [@kirill](https://devforum.zoom.us/u/kirill)\ **Post date:** [July 1, 2021, 12:15pm UTC](https://devforum.zoom.us/t/salesforce-integration-phone-queue-behavior/52088/5 "2021-07-01T12:15:37Z")
Hi @will.zoom , They contacted me with the link [Getting started with integrations – Zoom Help Center](https://support.zoom.us/hc/en-us/articles/115005486363-Getting-Started-with-Integrations) But it didn’t help, there are just instructions on how to set up the integration, but it doesn’t describe the behavior for queues and how it can be adjusted. Thanks. ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [July 2, 2021, 7:35pm UTC](https://devforum.zoom.us/t/salesforce-integration-phone-queue-behavior/52088/6 "2021-07-02T19:35:45Z")
Hi @kirill, I will check in on this for you and follow up. Thanks, Will ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [August 2, 2021, 5:35am UTC](https://devforum.zoom.us/t/salesforce-integration-phone-queue-behavior/52088/7 "2021-08-02T05:35:47Z")
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