# Salesforce Integration **URL:** \ **Category:** API and Webhooks\ **Created:** [July 12, 2020, 1:07pm UTC](https://devforum.zoom.us/t/salesforce-integration/23892 "2020-07-12T13:07:18Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![ramana](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ramana/32/11782_2.png) [@ramana](https://devforum.zoom.us/u/ramana)\ **Post date:** [July 12, 2020, 1:07pm UTC](https://devforum.zoom.us/t/salesforce-integration/23892/1 "2020-07-12T13:07:18Z")
**Description** Hi, Zoom is installed successfully and as per guideline, created app in Zoom Marketplace in order to have API key and secret.Even after using same API key and secret in Zoom config of salesforce. I’m still not able to start a meeting. Not sure i’m missing something here in integration process. **Error** Error !! While processing. Please try again… **Which App Type (OAuth / Chatbot / JWT / Webhook)?** JWT **Which Endpoint/s?** I’m not sure where to look for EndPoint. **How To Reproduce (If applicable)** Steps to reproduce the behavior: 1. Request URL / Headers (without credentials) / Body 2. See error **Screenshots (If applicable)** ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/b/b3804522b7e0c39da247123db1ebab9bc47660da.png) . **Additional context** I’m not sure if i need to code anything for JWT?. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [July 15, 2020, 5:14pm UTC](https://devforum.zoom.us/t/salesforce-integration/23892/2 "2020-07-15T17:14:27Z")
Hey @ramana, Can you point me to the docs of what you are trying to do? Have you seen the Zoom Salesforce app? [https://marketplace.zoom.us/apps/c8ZcoziZQoaFPE8x6INBag](https://marketplace.zoom.us/apps/c8ZcoziZQoaFPE8x6INBag) Thanks, Tommy ---
**Author:** ![ramana](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ramana/32/11782_2.png) [@ramana](https://devforum.zoom.us/u/ramana)\ **Post date:** [July 15, 2020, 5:40pm UTC](https://devforum.zoom.us/t/salesforce-integration/23892/3 "2020-07-15T17:40:28Z")
Hi Tommy, Can you point me to the docs of what you are trying to do? > **[JSON Web Tokens (JWT) - Authorization - Documentation](https://marketplace.zoom.us/docs/guides/auth/jwt)** > > JWT With Zoom > > The Zoom API uses JSON Web Tokens (JWT) to authenticate account-level access. These tokens offer a method to establish secure server-to-s... From this doc , i understand how to copy API key and secret and copied into our salesforce org as well. But i’m not clear of creating/generating JWT. I’m new to Salesforce as well and no idea how to do create in JWT and what steps do i need to follow. Have you seen the Zoom Salesforce app? - Yes. We have installed in our salesforce org Thanks & Regards Ramana ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [July 20, 2020, 5:11pm UTC](https://devforum.zoom.us/t/salesforce-integration/23892/4 "2020-07-20T17:11:51Z")
Hey @ramana, > [@ramana](#): > > But i’m not clear of creating/generating JWT. I’m new to Salesforce as well and no idea how to do create in JWT and what steps do i need to follow. I am a bit confused on what you are trying to do. Can you send me the docs relating to integrating a Zoom JWT within SalesForce? Thanks, Tommy ---
**Author:** ![ramana](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ramana/32/11782_2.png) [@ramana](https://devforum.zoom.us/u/ramana)\ **Post date:** [July 21, 2020, 9:26am UTC](https://devforum.zoom.us/t/salesforce-integration/23892/5 "2020-07-21T09:26:25Z")
Hi Tommy, After accessing API key and secret, document is talking about generating JWTs,: please the following link of document : [https://marketplace.zoom.us/docs/guides/auth/jwt](https://marketplace.zoom.us/docs/guides/auth/jwt) . Rest of the configuration steps needed are completed, as this link : [https://zoomappdocs.zoom.us/salesforce/install-and-configure/configuration](https://zoomappdocs.zoom.us/salesforce/install-and-configure/configuration) Now , Do i need to generate for salesforce ? If it is not required, why my org is still not able to do zoom meeting or call. Please refer the screenshot of error i shared in the beginning. Kindly suggest on this error. Thank you ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [July 23, 2020, 9:21pm UTC](https://devforum.zoom.us/t/salesforce-integration/23892/6 "2020-07-23T21:21:58Z")
Hey @ramana, I just tested your JWT Token and it worked. Can you please try again? If it still does not work, can you share steps to reproduce the issue? Thanks, Tommy ---
**Author:** ![ramana](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ramana/32/11782_2.png) [@ramana](https://devforum.zoom.us/u/ramana)\ **Post date:** [July 26, 2020, 12:49pm UTC](https://devforum.zoom.us/t/salesforce-integration/23892/7 "2020-07-26T12:49:52Z")
Hi @tommy I tried to start Zoom Meeting from one of the contacts, it did not work and the same error. Steps to reproduce the issue: Select "Start zoom meeting " button from one of the contacts in SF org. Once button is clicked , it is re-directing to another page ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/d/d4bb348811e1d8c7fe700aeaf2b2240049a33f12.png) and throwing the same error Thanks & Regards Ramana ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [July 28, 2020, 7:56pm UTC](https://devforum.zoom.us/t/salesforce-integration/23892/8 "2020-07-28T19:56:12Z")
Thanks @ramana, We are looking into the issue and will get back to you. (ZOOM-181135) -Tommy ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 4, 2020, 4:53pm UTC](https://devforum.zoom.us/t/salesforce-integration/23892/9 "2020-08-04T16:53:51Z")
Hey @ramana, This validation rule caused ‘start zoom meeting’ to fail: ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/d/d68ead96ce92e56140d1464767da582dd570d706.png) Thanks, Tommy ---
**Author:** ![ramana](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ramana/32/11782_2.png) [@ramana](https://devforum.zoom.us/u/ramana)\ **Post date:** [August 9, 2020, 2:38pm UTC](https://devforum.zoom.us/t/salesforce-integration/23892/10 "2020-08-09T14:38:40Z")
Hi @tommy, Thank you so much. Just curious to know , the debug process, how did you figured about the validation rule causing issue. And also, i did a test run(start zoom meeting) with one of the contact and it was successful, but i could not find the recording after the meeting, didn’t find the entry in Zoom call Log as well. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 10, 2020, 7:54am UTC](https://devforum.zoom.us/t/salesforce-integration/23892/11 "2020-08-10T07:54:38Z")
Hey @ramana, Happy to help! Our engineers found it. Happy to ask them about the root cause if you’d like. For the recording issue, did you use cloud recording or local recording? Please provide steps to reproduce the issue. 🙂 Thanks, Tommy ---
**Author:** ![ramana](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ramana/32/11782_2.png) [@ramana](https://devforum.zoom.us/u/ramana)\ **Post date:** [August 12, 2020, 9:53am UTC](https://devforum.zoom.us/t/salesforce-integration/23892/12 "2020-08-12T09:53:44Z")
Hi @tommy, Yes , i would like to know the root cause. Thank you so much for the support. Recording issue: I think , we enabled it for both local and cloud, not sure if i need to check something on settings for this? But, either the case, i should be having an entry in sf right? Thanks & Regards Ramana ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 12, 2020, 8:32pm UTC](https://devforum.zoom.us/t/salesforce-integration/23892/13 "2020-08-12T20:32:13Z")
Hey @ramana, I will get back to you on the root cause. 🙂 Can you please create a new topic for the recording issue and fill out the post template? Thanks, Tommy ---
**Author:** ![ramana](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ramana/32/11782_2.png) [@ramana](https://devforum.zoom.us/u/ramana)\ **Post date:** [August 13, 2020, 7:37am UTC](https://devforum.zoom.us/t/salesforce-integration/23892/14 "2020-08-13T07:37:44Z")
Sure @tommy Thank you again ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 13, 2020, 4:01pm UTC](https://devforum.zoom.us/t/salesforce-integration/23892/15 "2020-08-13T16:01:31Z")
Hey @ramana, The root cause is a bug with a 3rd party package / api we are using. We are working on a work around. Thanks, Tommy ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [March 18, 2021, 4:44pm UTC](https://devforum.zoom.us/t/salesforce-integration/23892/16 "2021-03-18T16:44:39Z")
This issue should be resolved now. 🙂 Thanks, Tommy ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [March 18, 2021, 4:44pm UTC](https://devforum.zoom.us/t/salesforce-integration/23892/17 "2021-03-18T16:44:43Z")