# Salesforce Sync Issue

**URL:** <https://devforum.zoom.us/t/salesforce-sync-issue/126049>\
**Category:** App Marketplace\
**Created:** [February 6, 2025, 12:06pm UTC](https://devforum.zoom.us/t/salesforce-sync-issue/126049 "2025-02-06T12:06:51Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![venkatesh.b](https://avatars.discourse-cdn.com/v4/letter/v/57b2e6/32.png) [@venkatesh.b](https://devforum.zoom.us/u/venkatesh.b)\
**Post date:** [February 6, 2025, 12:06pm UTC](https://devforum.zoom.us/t/salesforce-sync-issue/126049/1 "2025-02-06T12:06:51Z")

</div>

We have installed the “Zoom for Lightning” package in Salesforce. When we create a recurring Zoom meeting in Zoom, the “Recurring Zoom Meeting” record is created in Salesforce. However, after the meeting is completed, the sync updates the parent record status to “Completed” instead of the child record, even though there is a child record with the same meeting date/time.

For example, if I create a recurring Zoom meeting with two occurrences, it will create three “Zoom Meetings” in Salesforce: one parent and two child records. The parent and the first child will have the meeting date/time set to today, while the second occurrence will have the meeting date/time set to tomorrow. If we start today’s meeting and complete it, the status of the parent Zoom meeting is updated to “Completed.” However, it should update the status of today’s child Zoom meeting to “Completed” instead of the parent record.

---

<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [February 7, 2025, 7:54pm UTC](https://devforum.zoom.us/t/salesforce-sync-issue/126049/2 "2025-02-07T19:54:10Z")

</div>

Hi @venkatesh.b  
Thanks for reaching out to us. Can you confirm if you were able to create a support ticket for this issue?

---

<div class="post-metadata">

**Author:** ![venkatesh.b](https://avatars.discourse-cdn.com/v4/letter/v/57b2e6/32.png) [@venkatesh.b](https://devforum.zoom.us/u/venkatesh.b)\
**Post date:** [February 14, 2025, 7:44am UTC](https://devforum.zoom.us/t/salesforce-sync-issue/126049/3 "2025-02-14T07:44:55Z")

</div>

Yes, I have created.

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [March 8, 2025, 10:07pm UTC](https://devforum.zoom.us/t/salesforce-sync-issue/126049/4 "2025-03-08T22:07:06Z")

</div>

This topic was automatically closed after 30 days. New replies are no longer allowed.