# Salesforce/ Zoom Integration -- documentation and zoom webinar problems **URL:** \ **Category:** App Marketplace\ **Created:** [June 9, 2020, 7:15pm UTC](https://devforum.zoom.us/t/salesforce-zoom-integration-documentation-and-zoom-webinar-problems/20824 "2020-06-09T19:15:52Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![shawn\_jstreet](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/shawn_jstreet/32/44373_2.png) [@shawn\_jstreet](https://devforum.zoom.us/u/shawn_jstreet)\ **Post date:** [June 9, 2020, 7:15pm UTC](https://devforum.zoom.us/t/salesforce-zoom-integration-documentation-and-zoom-webinar-problems/20824/1 "2020-06-09T19:15:52Z")
**Description** 1. Can anyone tell me if there is documentation regarding what the different zoom objects mean or the designed intended use for them? For example – There is Zoom Webinar History, Zoom Call Logs, Zoom Webinar Registrants. What are those objects for? I am developing a documentation guide on how to use them for our organization and I can’t find anything aside from [integration documentation](https://support.zoom.us/hc/en-us/articles/205703209-Salesforce-integration). 2. Is there a way to sync previous webinars that have happened? For example, prior to creating the integration between Salesforce and Zoom, we had several webinars. Right now we are manually adding these folks, but didn’t know if there was a way to automatically retrieve those past webinars? 3. How do you see who actually attended a webinar. I see there is a is\_attendeeed (yes spelled wrong as it’s spelled wrong in zoom object), but it appears to not be populating who actually attened. So how I see that information? 4. I am learning that I have to go to the zoom configs everyday to confirm the api otherwise the zoom app won’t send over the newly created webinars. Is there a reason why I have to confirm so often? Does it expire when I log out of Salesforce? I am using the native Zoom app found in the app exchange. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [June 12, 2020, 10:15pm UTC](https://devforum.zoom.us/t/salesforce-zoom-integration-documentation-and-zoom-webinar-problems/20824/2 "2020-06-12T22:15:53Z")
Hey @shawn_jstreet, Please see the Zoom Salesforce App docs here: > **[Installation and Configuration - Salesforce](https://zoomappdocs.zoom.us/salesforce/install-and-configure)** > > Stoplight Hubs are the easiest way to generate API documentation, technical guides, tutorials, and more! Powered by Stoplight.io Let me know if you have additional questions! 🙂 Thanks, Tommy ---
**Author:** ![shawn\_jstreet](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/shawn_jstreet/32/44373_2.png) [@shawn\_jstreet](https://devforum.zoom.us/u/shawn_jstreet)\ **Post date:** [June 12, 2020, 10:34pm UTC](https://devforum.zoom.us/t/salesforce-zoom-integration-documentation-and-zoom-webinar-problems/20824/3 "2020-06-12T22:34:59Z")
@tommy Thank you for that. I’ve already seen that documetation but it doesn’t quite say much regarding what the objects are that are created. Those are more instructions on how to connect the Salesforce org and the app. It’d help if my questions are answered directly. I appreciate you! Shawn ---
**Author:** ![gourab.singha.1986](https://avatars.discourse-cdn.com/v4/letter/g/77aa72/32.png) [@gourab.singha.1986](https://devforum.zoom.us/u/gourab.singha.1986)\ **Post date:** [June 15, 2020, 7:40am UTC](https://devforum.zoom.us/t/salesforce-zoom-integration-documentation-and-zoom-webinar-problems/20824/4 "2020-06-15T07:40:36Z")
Hi Tommy, Have a look at given video. [https://dl.dropboxusercontent.com/s/fgs304o69616d3x/zoom.mp4?dl=0](https://dl.dropboxusercontent.com/s/fgs304o69616d3x/zoom.mp4?dl=0) I want to hide password displayed into zoom app. Any Api available there to hide that password. Regards Gourab Singha ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [June 18, 2020, 6:13am UTC](https://devforum.zoom.us/t/salesforce-zoom-integration-documentation-and-zoom-webinar-problems/20824/5 "2020-06-18T06:13:44Z")
Hey @gourab.singha.1986, Please create a new topic for your question since it is unrelated to this topic: #zoom-api Thanks, Tommy ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [June 18, 2020, 6:17am UTC](https://devforum.zoom.us/t/salesforce-zoom-integration-documentation-and-zoom-webinar-problems/20824/6 "2020-06-18T06:17:06Z")
Hey @shawn_jstreet, I will have the engineers who built the Salesforce App answer these questions. I will get back to you once I have the answers. (ZOOM-170584) Thanks, Tommy ---
**Author:** ![shawn\_jstreet](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/shawn_jstreet/32/44373_2.png) [@shawn\_jstreet](https://devforum.zoom.us/u/shawn_jstreet)\ **Post date:** [June 18, 2020, 1:13pm UTC](https://devforum.zoom.us/t/salesforce-zoom-integration-documentation-and-zoom-webinar-problems/20824/7 "2020-06-18T13:13:15Z")
@tommy I appreciate that!!! It will help me better train our staff and educate myself. I appreciate that. Best, Shawn ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [June 19, 2020, 10:03pm UTC](https://devforum.zoom.us/t/salesforce-zoom-integration-documentation-and-zoom-webinar-problems/20824/8 "2020-06-19T22:03:22Z")
Happy to help! 🙂 Thanks, Tommy ---
**Author:** ![ccoombs](https://avatars.discourse-cdn.com/v4/letter/c/54ee81/32.png) [@ccoombs](https://devforum.zoom.us/u/ccoombs)\ **Post date:** [July 7, 2020, 9:18pm UTC](https://devforum.zoom.us/t/salesforce-zoom-integration-documentation-and-zoom-webinar-problems/20824/9 "2020-07-07T21:18:01Z")
@tommy Thank you for the above information! I do have a question… The salesforce and zoom integration works great for NON-recurring webinars. Does zoom support recurring webinars in the salesforce integration? ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [July 8, 2020, 10:11pm UTC](https://devforum.zoom.us/t/salesforce-zoom-integration-documentation-and-zoom-webinar-problems/20824/10 "2020-07-08T22:11:24Z")
Hey @ccoombs, happy to help! Not at the moment no. Feel free to add this as a feature request here: #feature-requests Thanks, Tommy ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [July 14, 2020, 4:24pm UTC](https://devforum.zoom.us/t/salesforce-zoom-integration-documentation-and-zoom-webinar-problems/20824/11 "2020-07-14T16:24:29Z")
Hey @shawn_jstreet, Checkout this info: 1. Here are some custom objects 2. How to synchronize the previous webinar to salesforce: 3. Webinar attendees will be synchronized to salesforce after the webinar is held: 4. You just need to authorize access for webinar once, it won’t be expired when you log out of Salesforce. But if you use the same account authorize in another org, it will be expired. Thanks, Tommy ---
**Author:** ![shawn\_jstreet](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/shawn_jstreet/32/44373_2.png) [@shawn\_jstreet](https://devforum.zoom.us/u/shawn_jstreet)\ **Post date:** [July 14, 2020, 5:45pm UTC](https://devforum.zoom.us/t/salesforce-zoom-integration-documentation-and-zoom-webinar-problems/20824/12 "2020-07-14T17:45:13Z")
@tommy you are the man. Thank you! This is helpful ---
**Author:** ![shawn\_jstreet](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/shawn_jstreet/32/44373_2.png) [@shawn\_jstreet](https://devforum.zoom.us/u/shawn_jstreet)\ **Post date:** [July 15, 2020, 8:09pm UTC](https://devforum.zoom.us/t/salesforce-zoom-integration-documentation-and-zoom-webinar-problems/20824/13 "2020-07-15T20:09:07Z")
@tommy me again! It appears our developer is having some issues using the OAuth. happen to know the responses to these questions: 1. I am facing the issue when authenticating with zoom. I am using the below params in order to authenticate. But I am getting 302 status code. > response\_type=code > client\_id=OnGr53WjSBm6M9zK8UMtTA > redirect\_uri=[https://www.jstreet.org/](https://www.jstreet.org/) 1. > Regarding fetching the user answers from a webinar, > The [link](https://marketplace.zoom.us/docs/api-reference/zoom-api/webinars/webinarregistrantsquestionsget) you provided will provide us the questions on the webinar form. It doesn’t provide us the answers. > > Is this the correct API to bring in the necessary details - [https://marketplace.zoom.us/docs/api-reference/zoom-api/webinars/webinarregistrants](https://marketplace.zoom.us/docs/api-reference/zoom-api/webinars/webinarregistrants) 1. Final question - If we get OAuth to work, this will allow the live data to continue flowing in production Salesforce using JWT and OAuth in production? We are wanting to test our configurations in Sandbox before making live in production. Many thanks Shawn ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [July 17, 2020, 6:11pm UTC](https://devforum.zoom.us/t/salesforce-zoom-integration-documentation-and-zoom-webinar-problems/20824/14 "2020-07-17T18:11:01Z")
Hey @shawn_jstreet, Can you have your developer create a new thread here with the issues so I can work directly with them? Thanks, Tommy ---
**Author:** ![shawn\_jstreet](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/shawn_jstreet/32/44373_2.png) [@shawn\_jstreet](https://devforum.zoom.us/u/shawn_jstreet)\ **Post date:** [July 30, 2020, 8:25pm UTC](https://devforum.zoom.us/t/salesforce-zoom-integration-documentation-and-zoom-webinar-problems/20824/15 "2020-07-30T20:25:08Z")
@tommy , I am trying to sync a current webinar that did not initially sync with Salesforce. So I eseentially followed the steps in 2 and 3 by creating a zoom webinar. then syncing. Take a look at the image below… After pasting the webinar ID from zoom into Salesforce, the Register URL and UuID (in the Zoom Webinar object) is not consistent with what’s in Zoom. ![Screenshot 2020-07-30 at 4.22.45 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/f/ffb56ada607cbc4f0241702af37e0a095d93629a.png) ![Screenshot 2020-07-30 at 4.23.15 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/1/19c488f02f0f727768ad00d9a0abf0d2b12b65de.png) The problem I am encounering happens when I do a test registration for our live page through zoom, it doesn’t populate Salesforce. And then If I do a test registration in the register URL from Salesforce, it’s not the same registration link. Am I missing something as to why the registration links are different? I want to sync this future webinar so that future registrants will end up in Salesforce. Thank you. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 3, 2020, 4:53pm UTC](https://devforum.zoom.us/t/salesforce-zoom-integration-documentation-and-zoom-webinar-problems/20824/16 "2020-08-03T16:53:24Z")
Hey @shawn_jstreet, I have just private messaged you for details on how we can debug this. Thanks, Tommy ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 4, 2020, 4:56pm UTC](https://devforum.zoom.us/t/salesforce-zoom-integration-documentation-and-zoom-webinar-problems/20824/17 "2020-08-04T16:56:28Z")
Hey @shawn_jstreet, Please remove the blank space from the webinar id copied from the web and try again: ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/7/79f0abac7ef9270872e423e0b150feda46af2110.png) Thanks, Tommy ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [March 18, 2021, 4:43pm UTC](https://devforum.zoom.us/t/salesforce-zoom-integration-documentation-and-zoom-webinar-problems/20824/19 "2021-03-18T16:43:38Z")
Closed on March 18, 2021, 4:43pm UTC