# Screen Pop Settings

**URL:** <https://devforum.zoom.us/t/screen-pop-settings/28506>\
**Category:** App Marketplace\
**Created:** [August 28, 2020, 11:03pm UTC](https://devforum.zoom.us/t/screen-pop-settings/28506 "2020-08-28T23:03:08Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![meghnakulkarni](https://avatars.discourse-cdn.com/v4/letter/m/e47774/32.png) [@meghnakulkarni](https://devforum.zoom.us/u/meghnakulkarni)\
**Post date:** [August 28, 2020, 11:03pm UTC](https://devforum.zoom.us/t/screen-pop-settings/28506/1 "2020-08-28T23:03:08Z")

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I have attached my screen pops settings and softphone layout assignment screenshots.

 ![Screen Shot 2020-08-28 at 3.22.59 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/f/f03fe7cc9a8fb1bf3960007687fe5cc1ca4f8b38.png)

So 3 associates are working our calls and call queue is set to simultaneous. So anyone can pick up the call on the Zoom App. So when one person accepts the call, the salesforce page should either pop the screen based on the screen pop settings.

The feedback I got from my sales team is that it doesn’t depend on who accepts the call, depending on if the record matches one of the pop settings - it opens the detail page or search layout all incoming calls for all users. Example - if 5 new contacts call, 5 new tabs for new lead creation open in all the 3 users salesforce UI.

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [August 31, 2020, 10:10pm UTC](https://devforum.zoom.us/t/screen-pop-settings/28506/2 "2020-08-31T22:10:58Z")

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Hey @meghnakulkarni,

Did you have an issue or question related to Zoom Phone?

Thanks,  
Tommy

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**Author:** ![meghnakulkarni](https://avatars.discourse-cdn.com/v4/letter/m/e47774/32.png) [@meghnakulkarni](https://devforum.zoom.us/u/meghnakulkarni)\
**Post date:** [August 31, 2020, 11:32pm UTC](https://devforum.zoom.us/t/screen-pop-settings/28506/3 "2020-08-31T23:32:50Z")

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Its both an issue and a question related to the Zoom app

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [September 2, 2020, 11:51pm UTC](https://devforum.zoom.us/t/screen-pop-settings/28506/4 "2020-09-02T23:51:18Z")

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Hey @meghnakulkarni,

If you could fill out the post template that will help us resolve your issue. 🙂

* * *

**Description**  
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**Error**  
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**Which App?**  
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**How To Reproduce (If applicable)**  
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Thanks,  
Tommy

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [October 3, 2020, 9:51am UTC](https://devforum.zoom.us/t/screen-pop-settings/28506/5 "2020-10-03T09:51:22Z")

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