# Screen share quality starting

**URL:** <https://devforum.zoom.us/t/screen-share-quality-starting/32350>\
**Category:** API and Webhooks\
**Created:** [October 6, 2020, 4:32pm UTC](https://devforum.zoom.us/t/screen-share-quality-starting/32350 "2020-10-06T16:32:15Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![telenio](https://avatars.discourse-cdn.com/v4/letter/t/c0e974/32.png) [@telenio](https://devforum.zoom.us/u/telenio)\
**Post date:** [October 6, 2020, 4:32pm UTC](https://devforum.zoom.us/t/screen-share-quality-starting/32350/1 "2020-10-06T16:32:15Z")

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Hi,

I have some trouble with one client, when him start to share desktop app or desktop starti with a difuse imagen and few seconds start fine. The client have a good speed conection 500mb/500mb , i show you a picture how the guest see the presentation when start. Thx for any tip.

 ![tips](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/f/e/fe24d7942bc6b0bf81e859f95efa7f2ce7e08e17.jpeg)

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**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\
**Post date:** [October 7, 2020, 4:52pm UTC](https://devforum.zoom.us/t/screen-share-quality-starting/32350/2 "2020-10-07T16:52:16Z")

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Hey @telenio,

Is this screenshot from the Zoom Client or our Web SDK?

Thanks,  
Will

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**Author:** ![telenio](https://avatars.discourse-cdn.com/v4/letter/t/c0e974/32.png) [@telenio](https://devforum.zoom.us/u/telenio)\
**Post date:** [October 7, 2020, 5:04pm UTC](https://devforum.zoom.us/t/screen-share-quality-starting/32350/3 "2020-10-07T17:04:16Z")

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Hi, thx for reply, is from Zoom Client. When this user start the share screen , first secs get this image and need to confirm anytime about if the share is clear or no…

thx

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**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\
**Post date:** [October 8, 2020, 6:30pm UTC](https://devforum.zoom.us/t/screen-share-quality-starting/32350/4 "2020-10-08T18:30:34Z")

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Hey @telenio,

Thanks for clarifying—since this is from the Zoom Client, our Support Team will be best suited to further investigate this for you.

You can reach out to them here:

> **[Zoom Help Center](https://support.zoom.us/hc/en-us)**

Thanks,  
Will

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**Author:** ![telenio](https://avatars.discourse-cdn.com/v4/letter/t/c0e974/32.png) [@telenio](https://devforum.zoom.us/u/telenio)\
**Post date:** [October 8, 2020, 6:42pm UTC](https://devforum.zoom.us/t/screen-share-quality-starting/32350/5 "2020-10-08T18:42:05Z")

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Thx for the reply, i do it!

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<div class="post-metadata">

**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\
**Post date:** [October 9, 2020, 5:07pm UTC](https://devforum.zoom.us/t/screen-share-quality-starting/32350/6 "2020-10-09T17:07:58Z")

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Thanks, @telenio — someone from the Support team will be in touch!

Best,  
Will

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<div class="post-metadata">

**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\
**Post date:** [October 9, 2020, 5:08pm UTC](https://devforum.zoom.us/t/screen-share-quality-starting/32350/7 "2020-10-09T17:08:06Z")

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