# Sdk\_credentials\_not\_found **URL:** \ **Category:** App Marketplace\ **Created:** [June 8, 2020, 5:09pm UTC](https://devforum.zoom.us/t/sdk-credentials-not-found/20676 "2020-06-08T17:09:15Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![garettskaar](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/garettskaar/32/8402_2.png) [@garettskaar](https://devforum.zoom.us/u/garettskaar)\ **Post date:** [June 8, 2020, 5:09pm UTC](https://devforum.zoom.us/t/sdk-credentials-not-found/20676/1 "2020-06-08T17:09:15Z")
**Description** When trying to access my Created App SDK credentials, the web page has three errors and my credentials cannot be accessed. **Error** sdk\_credentials\_not\_found Method Not Allowed application\_not\_found Sorry, something went wrong. Please try again later. **Which App?** Both applications are deactivated and are not published. **How To Reproduce (If applicable)** Steps to reproduce the behavior: 1. Login to my account 2. Go to created Apps 3. Click on Created App and receive errors (redirected to a create app form as if the app doesnt exist). **Screenshots** ![zoom_api_error](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/6/63b4f4199d58ce861c7da78e843d35cc23df6dd4.png) **Additional context** I am posting this issue with my personal account, but the error is happening with my employer account. My personal account has a created app that I can access no problem, so this seems to be an issue with my employers account. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [June 12, 2020, 8:19pm UTC](https://devforum.zoom.us/t/sdk-credentials-not-found/20676/2 "2020-06-12T20:19:10Z")
Hey @garettskaar, This can happen if say account A creates an SDK App, but then account A gets merged into a company account, say account B. Did the original SDK App account get merged to a business Zoom account? Let me know the account # and I will be happy to help. Thanks, Tommy ---
**Author:** ![garettskaar](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/garettskaar/32/8402_2.png) [@garettskaar](https://devforum.zoom.us/u/garettskaar)\ **Post date:** [June 17, 2020, 9:33pm UTC](https://devforum.zoom.us/t/sdk-credentials-not-found/20676/3 "2020-06-17T21:33:11Z")
Hey Tommy, Thanks for getting back to me, the applications have not been merged. After creating the web application and desktop application (we are doing some prototyping) I was able to retrieve and use the SDK credentials just fine. Now when I click on the created apps I get the error. Here is the email for the developer account, I am not sure where the account number would be located. Thanks ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [June 18, 2020, 10:37pm UTC](https://devforum.zoom.us/t/sdk-credentials-not-found/20676/4 "2020-06-18T22:37:52Z")
Thanks for the details @garettskaar! 🙂 We are working to fix your SDK app asap. (ZOOM-170844) Thanks, Tommy ---
**Author:** ![garettskaar](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/garettskaar/32/8402_2.png) [@garettskaar](https://devforum.zoom.us/u/garettskaar)\ **Post date:** [July 13, 2020, 4:51pm UTC](https://devforum.zoom.us/t/sdk-credentials-not-found/20676/5 "2020-07-13T16:51:30Z")
Hey Tommy, Wanted to check into the SDK/API credentials issue. I still can’t access the the credentials for either JWT or SDK. Is there anything more I can provide to help? Can we simply delete them and create new app credentials? Thanks ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [July 15, 2020, 9:47pm UTC](https://devforum.zoom.us/t/sdk-credentials-not-found/20676/6 "2020-07-15T21:47:11Z")
Hey @garettskaar, Sorry to hear that! Let me escalate this for you. Thanks for your patience, Tommy ---
**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\ **Post date:** [August 21, 2020, 10:42pm UTC](https://devforum.zoom.us/t/sdk-credentials-not-found/20676/7 "2020-08-21T22:42:47Z")
Closed on August 21, 2020, 10:42pm UTC