# Sdk is not working ,

**URL:** <https://devforum.zoom.us/t/sdk-is-not-working/97468>\
**Category:** Web\
**Tags:** recurring-meeting\
**Created:** [October 27, 2023, 2:25pm UTC](https://devforum.zoom.us/t/sdk-is-not-working/97468 "2023-10-27T14:25:54Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![mundrathibharadwaj](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mundrathibharadwaj/32/53385_2.png) [@mundrathibharadwaj](https://devforum.zoom.us/u/mundrathibharadwaj)\
**Post date:** [October 27, 2023, 2:25pm UTC](https://devforum.zoom.us/t/sdk-is-not-working/97468/1 "2023-10-27T14:25:54Z")

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when iam joining meeting using sdk , meeting id getting loading. and the error is in below :  
data: undefined  
errorCode: “NOT\_CONNECTED”  
evt: “ERROR”  
type: “VIDEO”

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**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [October 27, 2023, 6:40pm UTC](https://devforum.zoom.us/t/sdk-is-not-working/97468/2 "2023-10-27T18:40:29Z")

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Please share more info @mundrathibharadwaj .

Version of web sdk, browser and version and how to reproduce? Is it reproducible on the sample app?

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**Author:** ![mundrathibharadwaj](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mundrathibharadwaj/32/53385_2.png) [@mundrathibharadwaj](https://devforum.zoom.us/u/mundrathibharadwaj)\
**Post date:** [October 28, 2023, 5:08am UTC](https://devforum.zoom.us/t/sdk-is-not-working/97468/4 "2023-10-28T05:08:40Z")

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version of web sdk is ^2.17.0 and browser version 118.0.5993.118 , the main issue is while click on join button not going to success function , every time going to error function only and that error is “Invaild signature” but iam passing correct signature only getting invaild signature.

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**Author:** ![j.schoenemeyer](https://avatars.discourse-cdn.com/v4/letter/j/f9ae1b/32.png) [@j.schoenemeyer](https://devforum.zoom.us/u/j.schoenemeyer)\
**Post date:** [October 28, 2023, 6:36am UTC](https://devforum.zoom.us/t/sdk-is-not-working/97468/5 "2023-10-28T06:36:02Z")

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here are Infos for troubleshooting signature

> **[Troubleshooting Zoom Meeting SDK signature validation](https://dev.to/zoom/troubleshooting-zoom-meeting-sdk-signature-validation-1hln)**
>
> In this guide, we’ll cover common issues you may run into when generating a signature for the Zoom...

if this not help you can try the example zoom app on github (-\> CDN version)

> **[GitHub - zoom/meetingsdk-web-sample: Zoom Meeting SDK web sample](https://github.com/zoom/meetingsdk-web-sample)**
>
> Zoom Meeting SDK web sample. Contribute to zoom/meetingsdk-web-sample development by creating an account on GitHub.

enter you client ID/Secret in “meetingsdk-web-sample/CDN/js/index.js” (line 20/26)

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**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [October 30, 2023, 9:06pm UTC](https://devforum.zoom.us/t/sdk-is-not-working/97468/6 "2023-10-30T21:06:20Z")

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> [@j.schoenemeyer](#):
>
> [Troubleshooting Zoom Meeting SDK signature validation - DEV Community](https://dev.to/zoom/troubleshooting-zoom-meeting-sdk-signature-validation-1hln)

Thanks for sharing this with @mundrathibharadwaj . Please let us know if it helps.

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [November 30, 2023, 7:06am UTC](https://devforum.zoom.us/t/sdk-is-not-working/97468/7 "2023-11-30T07:06:52Z")

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