# See how many active calls in a queue **URL:** \ **Category:** API and Webhooks\ **Created:** [June 23, 2022, 2:55am UTC](https://devforum.zoom.us/t/see-how-many-active-calls-in-a-queue/70980 "2022-06-23T02:55:43Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![beitsafejess](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/beitsafejess/32/38728_2.png) [@beitsafejess](https://devforum.zoom.us/u/beitsafejess)\ **Post date:** [June 23, 2022, 2:55am UTC](https://devforum.zoom.us/t/see-how-many-active-calls-in-a-queue/70980/1 "2022-06-23T02:55:43Z")
**Description** I’m wanting to get the number of active phone calls in a queue to display on a dashboard. I can find the current number of users who are logged onto the queue, but not who are currently on answered calls that I can see? Is there a work around for this? We currently process webhooks to show when the users answer and hangup a call, but its problematic because of people who log into multiple devices we have to process a lot of variables and it gets out of sync if a webhook is not processed/fails etc. ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [June 23, 2022, 3:02am UTC](https://devforum.zoom.us/t/see-how-many-active-calls-in-a-queue/70980/2 "2022-06-23T03:02:07Z")
Hi @beitsafejess , Are you able to use the [list call queues API endpoint](https://marketplace.zoom.us/docs/api-reference/phone/methods#tag/Call-Queues)? The “status” field in the call queues object will show which are “active”. Let me know if this works for your needs. Best, Gianni ---
**Author:** ![beitsafejess](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/beitsafejess/32/38728_2.png) [@beitsafejess](https://devforum.zoom.us/u/beitsafejess)\ **Post date:** [June 23, 2022, 3:07am UTC](https://devforum.zoom.us/t/see-how-many-active-calls-in-a-queue/70980/3 "2022-06-23T03:07:26Z")
Hi Gianna - thanks for your response. I believe that would tell me how many queues are active, but not how many calls are active/answered within that individual queue? ---
**Author:** ![davidd](https://avatars.discourse-cdn.com/v4/letter/d/ecc23a/32.png) [@davidd](https://devforum.zoom.us/u/davidd)\ **Post date:** [July 19, 2022, 1:33am UTC](https://devforum.zoom.us/t/see-how-many-active-calls-in-a-queue/70980/4 "2022-07-19T01:33:17Z")
Hi, I’m also looking for a way to retrieve these details. Ideally a webhook could be created to provide the queue name/id and the details of people in the queue (total time in queue or added to queue datetime) which updates any time some is added/removed from the queue. Otherwise, I believe hitting the following API should return this information: [Zoom Phone API](https://marketplace.zoom.us/docs/api-reference/phone/methods/#tag/Call-Queues/operation/getACallQueue). If this already exists somewhere please point me in the right direction! I’ve scoured through all of the documentation and have had no luck finding these key pieces of information. ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [July 22, 2022, 6:30pm UTC](https://devforum.zoom.us/t/see-how-many-active-calls-in-a-queue/70980/5 "2022-07-22T18:30:16Z")
Hi @beitsafejess , correct it shows the active call queues but we don’t have an endpoint or event specific to active phone calls (cc @davidd). I’ll see if this is in our current product roadmap! ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [August 22, 2022, 4:31am UTC](https://devforum.zoom.us/t/see-how-many-active-calls-in-a-queue/70980/6 "2022-08-22T04:31:08Z")
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