# "Send Updates" button is disabled even though our status is "update needed"

**URL:** <https://devforum.zoom.us/t/send-updates-button-is-disabled-even-though-our-status-is-update-needed/87303>\
**Category:** App Submission\
**Created:** [April 25, 2023, 8:25am UTC](https://devforum.zoom.us/t/send-updates-button-is-disabled-even-though-our-status-is-update-needed/87303 "2023-04-25T08:25:50Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![tanaka504](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tanaka504/32/47906_2.png) [@tanaka504](https://devforum.zoom.us/u/tanaka504)\
**Post date:** [April 25, 2023, 8:25am UTC](https://devforum.zoom.us/t/send-updates-button-is-disabled-even-though-our-status-is-update-needed/87303/1 "2023-04-25T08:25:50Z")

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**Description**  
Our OAuth App went to Functional Review status,  
and I’m being asked to submit documentation for testing.

But I can’t click the “Send Updates” button and can’t submit it, and can’t also receive any response at threads in Notes.  
I would also like to update the “Test account and credentials” section in Submit for review.

Where can I update or submit them?

(This question is being asked on behalf of the App’s Owner.)

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**Author:** ![kwaku.nyante](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kwaku.nyante/32/23475_2.png) [@kwaku.nyante](https://devforum.zoom.us/u/kwaku.nyante)\
**Post date:** [April 25, 2023, 2:55pm UTC](https://devforum.zoom.us/t/send-updates-button-is-disabled-even-though-our-status-is-update-needed/87303/2 "2023-04-25T14:55:39Z")

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Hello @tanaka504 Have you filled all the required items like TDD and have you checked all the compliance related questions required before submitting?

Regards, Kwaku

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**Author:** ![tanaka504](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tanaka504/32/47906_2.png) [@tanaka504](https://devforum.zoom.us/u/tanaka504)\
**Post date:** [April 26, 2023, 1:31am UTC](https://devforum.zoom.us/t/send-updates-button-is-disabled-even-though-our-status-is-update-needed/87303/3 "2023-04-26T01:31:26Z")

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Yes, I have filled all required items.

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**Author:** ![kwaku.nyante](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kwaku.nyante/32/23475_2.png) [@kwaku.nyante](https://devforum.zoom.us/u/kwaku.nyante)\
**Post date:** [April 26, 2023, 5:58pm UTC](https://devforum.zoom.us/t/send-updates-button-is-disabled-even-though-our-status-is-update-needed/87303/4 "2023-04-26T17:58:51Z")

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Hello @tanaka504 can you clear the cache and try again?

Regards, Kwaku

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**Author:** ![tanaka504](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tanaka504/32/47906_2.png) [@tanaka504](https://devforum.zoom.us/u/tanaka504)\
**Post date:** [April 27, 2023, 2:43am UTC](https://devforum.zoom.us/t/send-updates-button-is-disabled-even-though-our-status-is-update-needed/87303/5 "2023-04-27T02:43:42Z")

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I have tried clearing the cache, I can click on the “send update” button.

Thank you for your support.

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**Author:** ![kwaku.nyante](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kwaku.nyante/32/23475_2.png) [@kwaku.nyante](https://devforum.zoom.us/u/kwaku.nyante)\
**Post date:** [April 27, 2023, 2:14pm UTC](https://devforum.zoom.us/t/send-updates-button-is-disabled-even-though-our-status-is-update-needed/87303/6 "2023-04-27T14:14:34Z")

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Hello,

No problem, have a great day.

Regards, Kwaku