# Shared Line Group – phone.recording\_transcript\_completed webhook not triggering for all users

**URL:** <https://devforum.zoom.us/t/shared-line-group-phone-recording-transcript-completed-webhook-not-triggering-for-all-users/142011>\
**Category:** API and Webhooks\
**Tags:** webhooks\
**Created:** [February 19, 2026, 9:19pm UTC](https://devforum.zoom.us/t/shared-line-group-phone-recording-transcript-completed-webhook-not-triggering-for-all-users/142011 "2026-02-19T21:19:37Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Byron](https://avatars.discourse-cdn.com/v4/letter/b/48db29/32.png) [@Byron](https://devforum.zoom.us/u/Byron)\
**Post date:** [February 19, 2026, 9:19pm UTC](https://devforum.zoom.us/t/shared-line-group-phone-recording-transcript-completed-webhook-not-triggering-for-all-users/142011/1 "2026-02-19T21:19:37Z")

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I’ve created a Shared Line Group and associated multiple users with it. Outbound calls work correctly from the shared number via the Zoom client, and most webhooks fire as expected.

**Working webhooks (all users):**

- `phone.caller_call_history_completed`

- `phone.callee_call_history_completed`

- `phone.recording_completed`

**Issue:** `phone.recording_transcript_completed` only fires for one user account. The other users in the Shared Line Group do not trigger this webhook, even though recording completes successfully.

**Environment:**

- All webhooks are scoped to Zoom Phone

- Admin access confirmed

- Shared Line Group configured per documentation

- [Add any relevant permission changes you’ve already made here]

**Question:** Is there an additional permission, setting, or scope required to ensure `phone.recording_transcript_completed` triggers for all users within a Shared Line Group — not just the primary account?

 ![Screenshot 2026-02-17 at 2.58.50 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/1/f/1fc124c9746670756ab6cbd8dadd4c8de366bb77.png)

 ![Screenshot 2026-02-17 at 2.56.13 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/b/e/bea5825a6d76ba39053f8d2f27552327116d7318.png)

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<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [February 24, 2026, 5:08pm UTC](https://devforum.zoom.us/t/shared-line-group-phone-recording-transcript-completed-webhook-not-triggering-for-all-users/142011/2 "2026-02-24T17:08:24Z")

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Hi @Byron  
Thanks for reaching out to us and welcome to the Zoom Developer Forum!  
I am happy to help here!  
I am not able to reproduce this. I am getting all the events for all users under the same shared line group.  
I would suggest you to make sure that all users have the transcription enabled in their account  
I have the same settings enabled on my end, but can you please make sure the Call Live Transcription is also enabled on your end

 ![Screenshot 2026-02-24 at 12.08.07 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/3/0/307607b01527e833938bca96a233b334727fe2e2.png)