# SLA for Operation logs API

**URL:** <https://devforum.zoom.us/t/sla-for-operation-logs-api/63137>\
**Category:** API and Webhooks\
**Created:** [January 25, 2022, 5:25am UTC](https://devforum.zoom.us/t/sla-for-operation-logs-api/63137 "2022-01-25T05:25:49Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Kloudless](https://avatars.discourse-cdn.com/v4/letter/k/48db29/32.png) [@Kloudless](https://devforum.zoom.us/u/Kloudless)\
**Post date:** [January 25, 2022, 5:25am UTC](https://devforum.zoom.us/t/sla-for-operation-logs-api/63137/1 "2022-01-25T05:25:49Z")

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**Description**  
Hi,  
We’re checking the operation logs api for a building a potential feature in our platform: [https://marketplace.zoom.us/docs/api-reference/zoom-api/reports/reportoperationlogs](https://marketplace.zoom.us/docs/api-reference/zoom-api/reports/reportoperationlogs)

And we wonder whether it’s possible to provide any SLA on the recency of events from this API. From our own testings, the events came up almost immediately after the operations.

But we wonder if it’s possible to have delays when the enterprise has a lot more users doing different operations?  
What will be the general delay on events we should expect?

Please let me know if we should provide estimated number of users and operation rates. Thanks!

**Error**  
NA

**Which App Type (OAuth / Chatbot / JWT / Webhook)?**  
OAuth

**Which Endpoint/s?**  
/reports/reportoperationlogs

**How To Reproduce (If applicable)**  
NA

**Screenshots (If applicable)**  
NA

**Additional context**  
None

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**Author:** ![donte.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/donte.zoom/32/24412_2.png) [@donte.zoom](https://devforum.zoom.us/u/donte.zoom)\
**Post date:** [February 7, 2022, 6:54pm UTC](https://devforum.zoom.us/t/sla-for-operation-logs-api/63137/2 "2022-02-07T18:54:40Z")

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Hi, @Kloudless,

Welcome to the Developer Forum and thank you for your question. Down below I’ve included our Zoom API License and Terms of Use and Event Notification delivery documentation for your review and record :

# Zoom API License and Terms of Use

> **[Video Conferencing, Web Conferencing, Webinars, Screen Sharing](https://explore.zoom.us/docs/en-us/zoom_api_license_and_tou.html)**
>
> Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, chat, and webinars across mobile, desktop, and room systems. Zoom Rooms is the original software-based conference...

# Rate limits

[https://marketplace.zoom.us/docs/api-reference/rate-limits](https://marketplace.zoom.us/docs/api-reference/rate-limits)

# Webhook Notification-delivery

[https://marketplace.zoom.us/docs/api-reference/webhook-reference/#notification-delivery](https://marketplace.zoom.us/docs/api-reference/webhook-reference/#notification-delivery)

If this documentation does not help to answer your question, please kindly email [Developer Support](https://devsupport.zoom.us), they would be better suited to provide more insight on enterprises SLA API options.

Thank you for choosing to develop with Zoom,  
Donte

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [March 10, 2022, 4:55am UTC](https://devforum.zoom.us/t/sla-for-operation-logs-api/63137/3 "2022-03-10T04:55:06Z")

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Closed on March 10, 2022, 4:55am UTC

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