# Some PCs couldn't login. Error Code: 10407

**URL:** <https://devforum.zoom.us/t/some-pcs-couldnt-login-error-code-10407/44339>\
**Category:** Meeting SDK\
**Created:** [February 26, 2021, 8:39am UTC](https://devforum.zoom.us/t/some-pcs-couldnt-login-error-code-10407/44339 "2021-02-26T08:39:51Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![hatisof](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/hatisof/32/23685_2.png) [@hatisof](https://devforum.zoom.us/u/hatisof)\
**Post date:** [February 26, 2021, 8:39am UTC](https://devforum.zoom.us/t/some-pcs-couldnt-login-error-code-10407/44339/1 "2021-02-26T08:39:51Z")

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**Description**  
We are trying to login with IAuthService.Login method.  
But, some PCs couldn’t login.  
We don’t understand why it is happen.  
When login failed, GetErrorCode returns 10407.  
What mean 10407?

> void onLoginRet(ZOOM\_SDK\_NAMESPACE::LOGINSTATUS ret, ZOOM\_SDK\_NAMESPACE::IAccountInfo\* pAccountInfo)  
> {  
> if (ret == ZOOM\_SDK\_NAMESPACE::LOGINSTATUS::LOGIN\_FAILED) {  
> const ZOOM\_SDK\_NAMESPACE::IZoomLastError\* err = ZOOM\_SDK\_NAMESPACE::GetZoomLastError();  
> unsigned long long errorCode = err-\>GetErrorCode();  
> }  
> }

**Which Client Desktop SDK version?**  
v5.2.41727.0928  
v4.6.21666.0428

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**Author:** ![Michael\_Condon](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_condon/32/13543_2.png) [@Michael\_Condon](https://devforum.zoom.us/u/Michael_Condon)\
**Post date:** [February 26, 2021, 6:29pm UTC](https://devforum.zoom.us/t/some-pcs-couldnt-login-error-code-10407/44339/2 "2021-02-26T18:29:55Z")

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Hey @hatisof,

Thanks for using the dev forum!

What is reported from the GetErrorDescription method?

Thanks!  
Michael

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**Author:** ![hatisof](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/hatisof/32/23685_2.png) [@hatisof](https://devforum.zoom.us/u/hatisof)\
**Post date:** [March 4, 2021, 8:20am UTC](https://devforum.zoom.us/t/some-pcs-couldnt-login-error-code-10407/44339/3 "2021-03-04T08:20:14Z")

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@Michael_Condon  
Thank you for the reply.

We are trying to record the method’s returns in the log.  
I will contact you when I get the log.  
I think It will take a little longer. Please wait.

Thanks!

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**Author:** ![Michael\_Condon](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_condon/32/13543_2.png) [@Michael\_Condon](https://devforum.zoom.us/u/Michael_Condon)\
**Post date:** [March 4, 2021, 6:55pm UTC](https://devforum.zoom.us/t/some-pcs-couldnt-login-error-code-10407/44339/4 "2021-03-04T18:55:56Z")

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Hey @hatisof,

Sounds good! Let me know how I can help.

Thanks!  
Michael

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [April 4, 2021, 4:56am UTC](https://devforum.zoom.us/t/some-pcs-couldnt-login-error-code-10407/44339/5 "2021-04-04T04:56:41Z")

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Closed on April 4, 2021, 4:56am UTC

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