# Some phone webhooks not triggering

**URL:** <https://devforum.zoom.us/t/some-phone-webhooks-not-triggering/138358>\
**Category:** Zoom Events\
**Tags:** phone, webhooks\
**Created:** [October 28, 2025, 2:27pm UTC](https://devforum.zoom.us/t/some-phone-webhooks-not-triggering/138358 "2025-10-28T14:27:41Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Graeme](https://avatars.discourse-cdn.com/v4/letter/g/50afbb/32.png) [@Graeme](https://devforum.zoom.us/u/Graeme)\
**Post date:** [October 28, 2025, 2:27pm UTC](https://devforum.zoom.us/t/some-phone-webhooks-not-triggering/138358/1 "2025-10-28T14:27:41Z")

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Hi,

We’ve set up a Webhook Only app (for local testing) and a Server-to-Server app (for testing on a dev environment) with webhooks included. For both of these, we’ve enabled the events: _phone.callee\_ringing_, _phone.callee\_rejected_ and _phone.callee\_missed_. The problem is that these events are not getting triggered for any of the numbers we’re testing with. Is there any rule, account setting or anything else that would prevent these from working for every number?

Please advise.

Thank you.

Graeme

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**Author:** ![john33](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/john33/32/71961_2.png) [@john33](https://devforum.zoom.us/u/john33)\
**Post date:** [September 14, 2026, 9:35pm UTC](https://devforum.zoom.us/t/some-phone-webhooks-not-triggering/138358/4 "2026-09-14T21:35:22Z")

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Those phone events only trigger for licensed Zoom Phone users and numbers within the same account as your webhook app. Make sure your app is verified, the endpoint returns 200 OK, and the events are enabled after saving. External or unlicensed numbers won’t generate those events.  
author : john  
founder: [simulated games](https://housechores.org/)