# Some QOS data is missing from the API calls **URL:** \ **Category:** API and Webhooks\ **Created:** [February 8, 2021, 2:43pm UTC](https://devforum.zoom.us/t/some-qos-data-is-missing-from-the-api-calls/42807 "2021-02-08T14:43:10Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![nicolaskneler](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/nicolaskneler/32/9272_2.png) [@nicolaskneler](https://devforum.zoom.us/u/nicolaskneler)\ **Post date:** [February 8, 2021, 2:43pm UTC](https://devforum.zoom.us/t/some-qos-data-is-missing-from-the-api-calls/42807/1 "2021-02-08T14:43:10Z")
Hi! We’re working with Zoom API’s /metrics/meetings/{meetingId}/participants/qos endpoing to obtain QOS data from our students’ meetings, but we get a high % of empty data, even from long meetings. I found [this thread](https://devforum.zoom.us/t/zoom-api-for-user-meetings-qos/28107/4) which refers to a similar issue, maybe @will.zoom can point me in the right direction? Here’s a sample of the data we’re obtaining, not sure what other info might be useful for you to help me. Thanks! ``` { "page_count": 1, "page_size": 1, "total_records": 1, "next_page_token": "", "participants": [ { "id": "q8fjgvLFRRaV26z0K6heew", "user_id": "16778240", "user_name": "XXX", "device": "Windows", "ip_address": "41.190.134.2", "location": "(UG)", "network_type": "Wifi", "microphone": "Microphone (Realtek(R) Audio)", "speaker": "Speakers (Realtek(R) Audio)", "data_center": "Netherlands (Cloud Top)", "connection_type": "UDP", "join_time": "2020-10-30T15:24:26Z", "leave_time": "2020-10-30T15:59:43Z", "share_application": false, "share_desktop": false, "share_whiteboard": false, "recording": false, "pc_name": "DESKTOP-61C609P", "domain": "", "mac_addr": "0015-5d7d-7b2e", "harddisk_id": "", "version": "5.3.52879.0927", "user_qos": [ { "date_time": "2020-10-30T15:24:00Z", "audio_input": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "" }, "audio_output": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "" }, "video_input": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "", "resolution": "", "frame_rate": "" }, "video_output": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "", "resolution": "", "frame_rate": "" }, "as_input": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "", "resolution": "", "frame_rate": "" }, "as_output": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "", "resolution": "", "frame_rate": "" }, "cpu_usage": { "zoom_min_cpu_usage": "2%", "zoom_avg_cpu_usage": "2%", "zoom_max_cpu_usage": "4%", "system_max_cpu_usage": "22%" } }, { "date_time": "2020-10-30T15:25:00Z", "audio_input": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "" }, "audio_output": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "" }, "video_input": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "", "resolution": "", "frame_rate": "" }, "video_output": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "", "resolution": "", "frame_rate": "" }, "as_input": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "", "resolution": "", "frame_rate": "" }, "as_output": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "", "resolution": "", "frame_rate": "" }, "cpu_usage": { "zoom_min_cpu_usage": "1%", "zoom_avg_cpu_usage": "2%", "zoom_max_cpu_usage": "3%", "system_max_cpu_usage": "22%" } }, { "date_time": "2020-10-30T15:26:00Z", "audio_input": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "" }, "audio_output": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "" }, "video_input": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "", "resolution": "", "frame_rate": "" }, "video_output": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "", "resolution": "", 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"resolution": "", "frame_rate": "" }, "as_output": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "", "resolution": "", "frame_rate": "" }, "cpu_usage": { "zoom_min_cpu_usage": "1%", "zoom_avg_cpu_usage": "2%", "zoom_max_cpu_usage": "3%", "system_max_cpu_usage": "19%" } }, { "date_time": "2020-10-30T15:28:00Z", "audio_input": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "" }, "audio_output": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "" }, "video_input": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "", "resolution": "", "frame_rate": "" }, "video_output": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "", "resolution": "", "frame_rate": "" }, "as_input": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "", "resolution": "", "frame_rate": "" }, "as_output": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "", "resolution": "", "frame_rate": "" }, "cpu_usage": { "zoom_min_cpu_usage": "2%", "zoom_avg_cpu_usage": "2%", "zoom_max_cpu_usage": "3%", "system_max_cpu_usage": "17%" } }, { "date_time": "2020-10-30T15:29:00Z", "audio_input": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "" }, "audio_output": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "" }, "video_input": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "", "resolution": "", "frame_rate": "" }, "video_output": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "", "resolution": "", "frame_rate": "" }, "as_input": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "", "resolution": "", "frame_rate": "" }, "as_output": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "", "resolution": "", "frame_rate": "" }, "cpu_usage": { "zoom_min_cpu_usage": "1%", "zoom_avg_cpu_usage": "2%", "zoom_max_cpu_usage": "3%", "system_max_cpu_usage": "22%" } }, { "date_time": "2020-10-30T15:30:00Z", "audio_input": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "" }, "audio_output": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "" }, "video_input": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "", "resolution": "", "frame_rate": "" }, "video_output": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "", "resolution": "", "frame_rate": "" }, "as_input": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "", "resolution": "", "frame_rate": "" }, "as_output": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "", "resolution": "", "frame_rate": "" }, "cpu_usage": { "zoom_min_cpu_usage": "1%", "zoom_avg_cpu_usage": "2%", "zoom_max_cpu_usage": "4%", "system_max_cpu_usage": "25%" } }, { "date_time": "2020-10-30T15:31:00Z", "audio_input": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "" }, "audio_output": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "" }, "video_input": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "", "resolution": "", "frame_rate": "" }, "video_output": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "", "resolution": "", "frame_rate": "" }, "as_input": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "", "resolution": "", "frame_rate": "" }, "as_output": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "", "resolution": "", "frame_rate": "" }, "cpu_usage": { "zoom_min_cpu_usage": "1%", "zoom_avg_cpu_usage": "2%", "zoom_max_cpu_usage": "3%", "system_max_cpu_usage": "25%" } }, { "date_time": "2020-10-30T15:32:00Z", "audio_input": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "" }, "audio_output": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "" }, "video_input": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "", "resolution": "", "frame_rate": "" }, "video_output": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "", "resolution": "", "frame_rate": "" }, "as_input": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "", "resolution": "", "frame_rate": "" }, "as_output": { "bitrate": "", "latency": "", "jitter": "", "avg_loss": "", "max_loss": "", "resolution": "", "frame_rate": "" }, "cpu_usage": { "zoom_min_cpu_usage": "1%", "zoom_avg_cpu_usage": "1%", "zoom_max_cpu_usage": "3%", "system_max_cpu_usage": "25%" } } ] } ] } ``` ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [February 9, 2021, 6:03pm UTC](https://devforum.zoom.us/t/some-qos-data-is-missing-from-the-api-calls/42807/2 "2021-02-09T18:03:26Z")
Hey @nicolaskneler, Thanks for reaching out about this. Happy to help take a closer look. As a first step, can you confirm when you’re making these requests? For example, are you doing so in the beginning of the meeting, throughout the meeting, after the meeting? Can you also share the Meeting ID associated with this example? Thanks! Will ---
**Author:** ![nicolaskneler](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/nicolaskneler/32/9272_2.png) [@nicolaskneler](https://devforum.zoom.us/u/nicolaskneler)\ **Post date:** [February 11, 2021, 1:44pm UTC](https://devforum.zoom.us/t/some-qos-data-is-missing-from-the-api-calls/42807/3 "2021-02-11T13:44:11Z")
I @will.zoom ! Thank you for your reply. Regarding your questions, we’re always fetching the past meetings, not the live ones. The fetcher is triggered after the meeting. Here’s the ID: zZyygs+xQUWKt+hfGgPDfA== Hope you can help me out with this! ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [February 12, 2021, 3:31pm UTC](https://devforum.zoom.us/t/some-qos-data-is-missing-from-the-api-calls/42807/4 "2021-02-12T15:31:18Z")
Hi @nicolaskneler, Thank you for confirming these details! I agree this seems strange—we’re looking into this for you. (ZOOM-246788). Thanks, Will ---
**Author:** ![nicolaskneler](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/nicolaskneler/32/9272_2.png) [@nicolaskneler](https://devforum.zoom.us/u/nicolaskneler)\ **Post date:** [February 12, 2021, 5:03pm UTC](https://devforum.zoom.us/t/some-qos-data-is-missing-from-the-api-calls/42807/5 "2021-02-12T17:03:37Z")
Great! Thank you! 🙏 ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [February 16, 2021, 5:33pm UTC](https://devforum.zoom.us/t/some-qos-data-is-missing-from-the-api-calls/42807/6 "2021-02-16T17:33:49Z")
No problem, I will be in touch. Thanks! Best, Will ---
**Author:** ![nicolaskneler](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/nicolaskneler/32/9272_2.png) [@nicolaskneler](https://devforum.zoom.us/u/nicolaskneler)\ **Post date:** [February 25, 2021, 3:14pm UTC](https://devforum.zoom.us/t/some-qos-data-is-missing-from-the-api-calls/42807/7 "2021-02-25T15:14:58Z")
Hi @will.zoom , any news regarding this? do you need anything else from me? Thanks ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [February 25, 2021, 9:29pm UTC](https://devforum.zoom.us/t/some-qos-data-is-missing-from-the-api-calls/42807/8 "2021-02-25T21:29:49Z")
Hey @nicolaskneler, Thanks for following up on this—our team is still looking into this. However, we’re having some trouble locating this particular request in our logs since it is from last year. Is there any chance you’ve run into a more recent example that you might be able to share (preferably in the last 14 days)? This would be really helpful. Let me know—thanks! Will ---
**Author:** ![nicolaskneler](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/nicolaskneler/32/9272_2.png) [@nicolaskneler](https://devforum.zoom.us/u/nicolaskneler)\ **Post date:** [March 2, 2021, 3:29pm UTC](https://devforum.zoom.us/t/some-qos-data-is-missing-from-the-api-calls/42807/9 "2021-03-02T15:29:04Z")
HI Will! Sorry for the delay, but please try with this one! +zZZg+51TGeEhqf2eHLtKw== ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [March 2, 2021, 5:08pm UTC](https://devforum.zoom.us/t/some-qos-data-is-missing-from-the-api-calls/42807/10 "2021-03-02T17:08:26Z")
Hey @nicolaskneler, It looks like this meeting was from early February. Do you have any examples from the last two weeks by chance? Thanks, Will ---
**Author:** ![nicolaskneler](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/nicolaskneler/32/9272_2.png) [@nicolaskneler](https://devforum.zoom.us/u/nicolaskneler)\ **Post date:** [March 4, 2021, 1:50pm UTC](https://devforum.zoom.us/t/some-qos-data-is-missing-from-the-api-calls/42807/11 "2021-03-04T13:50:04Z")
Hi @will.zoom ! This one is from today : jo2JGhCTT0GIr5a0YAYRIw== ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [March 4, 2021, 5:36pm UTC](https://devforum.zoom.us/t/some-qos-data-is-missing-from-the-api-calls/42807/12 "2021-03-04T17:36:13Z")
Thanks, @nicolaskneler — we will take a closer look! (ZOOM-246788) Will ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [March 5, 2021, 5:43pm UTC](https://devforum.zoom.us/t/some-qos-data-is-missing-from-the-api-calls/42807/13 "2021-03-05T17:43:06Z")
Hey @nicolaskneler, I believe this should be resolved now. Can you let me know if you’re seeing this info reflected now? Thanks! Will ---
**Author:** ![nicolaskneler](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/nicolaskneler/32/9272_2.png) [@nicolaskneler](https://devforum.zoom.us/u/nicolaskneler)\ **Post date:** [March 8, 2021, 9:21pm UTC](https://devforum.zoom.us/t/some-qos-data-is-missing-from-the-api-calls/42807/14 "2021-03-08T21:21:50Z")
Thank you @will.zoom ! Will ask my team to check 🙂 and get back to you ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [March 9, 2021, 4:20pm UTC](https://devforum.zoom.us/t/some-qos-data-is-missing-from-the-api-calls/42807/15 "2021-03-09T16:20:57Z")
Thanks, @nicolaskneler — let me know. 🙂 Best, Will ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [April 9, 2021, 2:21am UTC](https://devforum.zoom.us/t/some-qos-data-is-missing-from-the-api-calls/42807/16 "2021-04-09T02:21:59Z")
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