# SSL Self-signed Certificate Error

**URL:** <https://devforum.zoom.us/t/ssl-self-signed-certificate-error/37476>\
**Category:** API and Webhooks\
**Created:** [December 2, 2020, 8:56pm UTC](https://devforum.zoom.us/t/ssl-self-signed-certificate-error/37476 "2020-12-02T20:56:01Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![wmcguire1](https://avatars.discourse-cdn.com/v4/letter/w/94ad74/32.png) [@wmcguire1](https://devforum.zoom.us/u/wmcguire1)\
**Post date:** [December 2, 2020, 8:56pm UTC](https://devforum.zoom.us/t/ssl-self-signed-certificate-error/37476/1 "2020-12-02T20:56:01Z")

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**Description**  
For a while now, I have been trying to use Python’s requests module to pull data from my Zoom accounts, though this error (below) has been a huge problem. A couple of weeks ago, it went away, but after working on the code again after a while, the error came back. Specifying a custom CA didn’t seem to help, and I know setting the verify parameter to False isn’t a great solution long-term.

**Error**  
requests.exceptions.SSLError: HTTPSConnectionPool(host=‘[api.zoom.us](http://api.zoom.us)’, port=443): Max retries exceeded with url: /v2/users/?status-active&role\_id=2 (Caused by SSLError(SSLCertVerificationError(1, ‘[SSL: CERTIFICATE\_VERIFY\_FAILED] certificate verify failed: self signed certificate in certificate chain (\_ssl.c:1122)’)))

**Which App Type (OAuth / Chatbot / JWT / Webhook)?**  
JWT

**Which Endpoint/s?**  
/users

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**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\
**Post date:** [December 3, 2020, 6:43pm UTC](https://devforum.zoom.us/t/ssl-self-signed-certificate-error/37476/2 "2020-12-03T18:43:39Z")

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Hey @wmcguire1,

Thanks for reaching out about this. You’re only getting this error when using Python’s request module to verify certificates, right? While it sounds like this could be related to your environment or SSL protocol, I’ll leave this open in case anyone from our community has suggestions.

However, I might recommend also checking out StackOverflow or a similar resource for more pointed guidance on the Python SSL error specifically.

Thanks,  
Will

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [January 3, 2021, 4:43am UTC](https://devforum.zoom.us/t/ssl-self-signed-certificate-error/37476/3 "2021-01-03T04:43:55Z")

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Closed on January 3, 2021, 4:43am UTC

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.