# STATUS field for user **URL:** \ **Category:** API and Webhooks\ **Created:** [March 11, 2019, 3:44pm UTC](https://devforum.zoom.us/t/status-field-for-user/3555 "2019-03-11T15:44:06Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![Mike\_Kollen](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mike_kollen/32/669_2.png) [@Mike\_Kollen](https://devforum.zoom.us/u/Mike_Kollen)\ **Post date:** [March 11, 2019, 3:44pm UTC](https://devforum.zoom.us/t/status-field-for-user/3555/1 "2019-03-11T15:44:06Z")
Hi Everyone I created via API new user This user was received email notification, but user did not go link I get user information via API GET # /users/{userId} And I see that status = Active But in the UI I see [https://prnt.sc/mwar3b](https://prnt.sc/mwar3b) that user is still waiting activation How it is possible ? Or properti status for user does not connect with Active users ---
**Author:** ![michael\_p.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_p.zoom/32/18105_2.png) [@michael\_p.zoom](https://devforum.zoom.us/u/michael_p.zoom)\ **Post date:** [March 11, 2019, 8:35pm UTC](https://devforum.zoom.us/t/status-field-for-user/3555/2 "2019-03-11T20:35:30Z")
Hi @Mike_Kollen, Can you share the payload that you received back from the GET users API[0] including the account and userID? [0] - [https://marketplace.zoom.us/docs/api-reference/zoom-api/users/user](https://marketplace.zoom.us/docs/api-reference/zoom-api/users/user) ---
**Author:** ![Mike\_Kollen](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mike_kollen/32/669_2.png) [@Mike\_Kollen](https://devforum.zoom.us/u/Mike_Kollen)\ **Post date:** [March 12, 2019, 10:41am UTC](https://devforum.zoom.us/t/status-field-for-user/3555/3 "2019-03-12T10:41:23Z")
Hi @michael_p.zoom This payload for UserId n9cHWH57RgGVLZQxer844w You can see, that status=Active But I did not approve this user so I expected to see status = Pending { “account\_id”: “vCn5dP1oSYSGLaNr5a8eHg”, “created\_at”: “2019-03-12T10:35:24Z”, “dept”: “”, “email”: "romanp+12march1335@esynctraining.com", “first\_name”: “”, “group\_ids”: [ “4\_es7vFgQZqF7IxVvhEr8g” ], “host\_key”: “467444”, “id”: “n9cHWH57RgGVLZQxer844w”, “im\_group\_ids”: , “jid”: "n9chwh57rggvlzqxer844w@xmpp.zoom.us", “language”: “”, “last\_name”: “”, “personal\_meeting\_url”: “[https://esynctraining.zoom.us/j/3919509413](https://esynctraining.zoom.us/j/3919509413)”, “phone\_number”: “”, “pmi”: 3919509413, “status”: “active”, “timezone”: “”, “type”: 1, “use\_pmi”: false, “verified”: 0 } ---
**Author:** ![Mike\_Kollen](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mike_kollen/32/669_2.png) [@Mike\_Kollen](https://devforum.zoom.us/u/Mike_Kollen)\ **Post date:** [March 14, 2019, 3:13pm UTC](https://devforum.zoom.us/t/status-field-for-user/3555/4 "2019-03-14T15:13:48Z")
Hello @michael_p.zoom Any news about it ? ---
**Author:** ![michael\_p.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_p.zoom/32/18105_2.png) [@michael\_p.zoom](https://devforum.zoom.us/u/michael_p.zoom)\ **Post date:** [March 14, 2019, 8:43pm UTC](https://devforum.zoom.us/t/status-field-for-user/3555/5 "2019-03-14T20:43:09Z")
Hi @Mike_Kollen, The waiting for activation means that the user has already accepted the invitation, it’s just the user has not set their username, password, etc… If they haven’t accepted then the status would be showing pending. Thanks ---
**Author:** ![Mike\_Kollen](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mike_kollen/32/669_2.png) [@Mike\_Kollen](https://devforum.zoom.us/u/Mike_Kollen)\ **Post date:** [March 15, 2019, 7:14am UTC](https://devforum.zoom.us/t/status-field-for-user/3555/6 "2019-03-15T07:14:55Z")
Hi @michael_p.zoom I thought that process of set their username, password is process of activation. According to documentation [https://support.zoom.us/hc/en-us/articles/201363183-User-Management](https://support.zoom.us/hc/en-us/articles/201363183-User-Management) > New Users will be sent an activation email. Users with existing free Zoom accounts under the same email address will be sent an email to accept your invitation. User with [romanp+12march1335@esynctraining.com](mailto:romanp+12march1335@esynctraining.com) email did not exist before in ZOOM. This user was sent an email to Sign In to Zoom. I expected that user has **PENDING** status. But he has **ACTIVE** status. It means that invitation was accepted. But question when and by whom ? Where new user can accept invitation ? ---
**Author:** ![michael\_p.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_p.zoom/32/18105_2.png) [@michael\_p.zoom](https://devforum.zoom.us/u/michael_p.zoom)\ **Post date:** [March 15, 2019, 6:22pm UTC](https://devforum.zoom.us/t/status-field-for-user/3555/7 "2019-03-15T18:22:24Z")
Hi @Mike_Kollen, When the invitation was sent via create user API, the user gets a link in the email and when they click the link, their status will automatically be **active** via the GET users API. Thanks ---
**Author:** ![Mike\_Kollen](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mike_kollen/32/669_2.png) [@Mike\_Kollen](https://devforum.zoom.us/u/Mike_Kollen)\ **Post date:** [March 17, 2019, 7:03am UTC](https://devforum.zoom.us/t/status-field-for-user/3555/8 "2019-03-17T07:03:13Z")
Hi @michael_p.zoom > [@michael\_p.zoom](#): > > when they click the link, their status will automatically be **active** via the GET users API. But The issue that user DIDN’T click the link [romanp+12march1335@esynctraining.com](mailto:romanp+12march1335@esynctraining.com) user got link, He did not click link but status is ACTIVE. It is not clear for me why user did not click link in email and has ACTIVE status. According to documentation user have to have PENDING status. ---
**Author:** ![Mike\_Kollen](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mike_kollen/32/669_2.png) [@Mike\_Kollen](https://devforum.zoom.us/u/Mike_Kollen)\ **Post date:** [March 21, 2019, 7:31am UTC](https://devforum.zoom.us/t/status-field-for-user/3555/9 "2019-03-21T07:31:27Z")
Hello @michael_p.zoom Please help me to clarify this question ---
**Author:** ![michael\_p.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_p.zoom/32/18105_2.png) [@michael\_p.zoom](https://devforum.zoom.us/u/michael_p.zoom)\ **Post date:** [March 25, 2019, 10:20pm UTC](https://devforum.zoom.us/t/status-field-for-user/3555/10 "2019-03-25T22:20:54Z")
Hi @Mike_Kollen, The only other way it could be active is that the activation link was copied from the Zoom portal and inputed in a browser. If that didn’t happen on your end, can you try to see if this issue has been reproduced? Do you know have the account ID for the user? We can try to look in our logs to see how and when the status was active. Thanks ---
**Author:** ![Mike\_Kollen](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mike_kollen/32/669_2.png) [@Mike\_Kollen](https://devforum.zoom.us/u/Mike_Kollen)\ **Post date:** [March 26, 2019, 1:30pm UTC](https://devforum.zoom.us/t/status-field-for-user/3555/11 "2019-03-26T13:30:17Z")
Hi @michael_p.zoom It is account\_id > [@Mike\_Kollen](#): > > “account\_id”: “vCn5dP1oSYSGLaNr5a8eHg”, ---
**Author:** ![michael\_p.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_p.zoom/32/18105_2.png) [@michael\_p.zoom](https://devforum.zoom.us/u/michael_p.zoom)\ **Post date:** [March 28, 2019, 5:14pm UTC](https://devforum.zoom.us/t/status-field-for-user/3555/12 "2019-03-28T17:14:37Z")
Hi @Mike_Kollen, Within the Zoom Portal, you can go to Reports -\> Operation log, then enter in the email. You should see the activity that led to the user being active. ![05%20AM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/1X/35b383a3aab4362879ebc06b6bddd7441fc3b544.png) ---
**Author:** ![Mike\_Kollen](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mike_kollen/32/669_2.png) [@Mike\_Kollen](https://devforum.zoom.us/u/Mike_Kollen)\ **Post date:** [March 29, 2019, 1:32pm UTC](https://devforum.zoom.us/t/status-field-for-user/3555/13 "2019-03-29T13:32:37Z")
Hello @michael_p.zoom I think there are misunderstanding between us. Lets review process of creating user. 1. I added new user [romanp+29march1611@esynctraining.com](mailto:romanp+29march1611@esynctraining.com) I got email 2. I used API REFERNCE to know about this user [https://api.zoom.us/v2/users/mX-ZSLOCSRC8xzLuyl2uAA](https://api.zoom.us/v2/users/mX-ZSLOCSRC8xzLuyl2uAA) And I got payload body > ``` > { > > ``` > > “account\_id”: “vCn5dP1oSYSGLaNr5a8eHg”, > “created\_at”: “2019-03-29T13:12:15Z”, > “dept”: “”, > “email”: “[romanp+29march1611@esynctraining.com](mailto:romanp+29march1611@esynctraining.com)”, > “first\_name”: “”, > “group\_ids”: , > “host\_key”: “183342”, > “id”: “mX-ZSLOCSRC8xzLuyl2uAA”, > “im\_group\_ids”: , > “jid”: “[mx-zslocsrc8xzluyl2uaa@xmpp.zoom.us](mailto:mx-zslocsrc8xzluyl2uaa@xmpp.zoom.us)”, > “language”: “”, > “last\_name”: “”, > “personal\_meeting\_url”: “[Launch Meeting - Zoom](https://esynctraining.zoom.us/j/5176435143)”, > “phone\_number”: “”, > “pmi”: 5176435143, > “status”: “active”, > “timezone”: “”, > “type”: 1, > “use\_pmi”: false, > “verified”: 0 > } As You can see the user has Active status. And I do not understand why? I did not click link in email. And I expected that User will have Pending status. 1. I went to Report to see log about this user ![qw2](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/1X/d80d1fd7216d85bc14913e9fbcc2c0fcc4cdf852.jpeg) I do not see activation event for this user. ---
**Author:** ![michael\_p.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_p.zoom/32/18105_2.png) [@michael\_p.zoom](https://devforum.zoom.us/u/michael_p.zoom)\ **Post date:** [April 4, 2019, 3:21pm UTC](https://devforum.zoom.us/t/status-field-for-user/3555/14 "2019-04-04T15:21:55Z")
Hi @Mike_Kollen We did some more investigations. Looks like the reason why the email was automatically activated because your account has managed domain set[1]. When you created the user did you use the autocreate action[2]? 1- [https://support.zoom.us/hc/en-us/articles/203395207-What-is-Managed-Domain-](https://support.zoom.us/hc/en-us/articles/203395207-What-is-Managed-Domain-) 2 - [https://marketplace.zoom.us/docs/api-reference/zoom-api/users/usercreate](https://marketplace.zoom.us/docs/api-reference/zoom-api/users/usercreate) ---
**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\ **Post date:** [August 21, 2020, 6:13pm UTC](https://devforum.zoom.us/t/status-field-for-user/3555/15 "2020-08-21T18:13:10Z")