# Still Getting empty recording\_end entries **URL:** \ **Category:** API and Webhooks\ **Created:** [October 13, 2020, 11:38pm UTC](https://devforum.zoom.us/t/still-getting-empty-recording-end-entries/33132 "2020-10-13T23:38:19Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![smurray](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/smurray/32/19830_2.png) [@smurray](https://devforum.zoom.us/u/smurray)\ **Post date:** [October 13, 2020, 11:38pm UTC](https://devforum.zoom.us/t/still-getting-empty-recording-end-entries/33132/1 "2020-10-13T23:38:19Z")
**Description** This issue is still happening: > [@Recording.completed payload with empty \`recording\_end\`](https://devforum.zoom.us/t/recording-completed-payload-with-empty-recording-end/16672): > > Description We’ve begun receiving recording.completed webhook with an unexpected payload. The recording\_end field is an empty string i.e. "" as opposed to being a ISO8601 datetime string. Error Empty recording\_end in recording.completed webhook. Which App Type (OAuth / Chatbot / JWT / Webhook)? OAuth How To Reproduce (If applicable) Unknown Additional context We received the first of these webhooks with an empty recording\_end today (2020/05/07) at ~17:26:56 UTC. Can we expect this to occur normally or will the issue be resolved? **Error** Webhooks & API requests for recordings have empty recording\_end times for some files. **Which App Type (OAuth / Chatbot / JWT / Webhook)?** OAuth **Which Endpoint/s?** [https://marketplace.zoom.us/docs/api-reference/webhook-reference/recording-events/recording-completed](https://marketplace.zoom.us/docs/api-reference/webhook-reference/recording-events/recording-completed) **How To Reproduce (If applicable)** Steps to reproduce the behavior: 1. Get a recording\_completed webhook or 2. use /v2/meetings/uuid/recordings 3. Look at the recording\_files for one with and empty “recording\_end” time. **Additional context** We’ve seen at least 60 instances of this over the last week. ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [October 14, 2020, 6:32pm UTC](https://devforum.zoom.us/t/still-getting-empty-recording-end-entries/33132/2 "2020-10-14T18:32:39Z")
Hi @smurray, I’m happy to look into this for you—can you please provide an example of the most recent payload you received that was missing the `recording_end` time? Please make sure to share the full payload. Thanks! Will ---
**Author:** ![smurray](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/smurray/32/19830_2.png) [@smurray](https://devforum.zoom.us/u/smurray)\ **Post date:** [October 14, 2020, 8:40pm UTC](https://devforum.zoom.us/t/still-getting-empty-recording-end-entries/33132/3 "2020-10-14T20:40:02Z")
Thanks @will.zoom, Did the messaging system get disabled on the forum? That’s what I used to use to send private info over the forum. How can I send you the payload securely and not post it publicly to the forum? I’d rather not post customer data here. ---
**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\ **Post date:** [October 15, 2020, 7:33pm UTC](https://devforum.zoom.us/t/still-getting-empty-recording-end-entries/33132/4 "2020-10-15T19:33:17Z")
Hey @smurray, I just DM’d you — apologies, this will need to be initiated from my end. Thanks, Will ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [November 15, 2020, 5:33am UTC](https://devforum.zoom.us/t/still-getting-empty-recording-end-entries/33132/5 "2020-11-15T05:33:30Z")
Closed on November 15, 2020, 5:33am UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.