# Stopped receiving certain webhook events **URL:** \ **Category:** Meetings\ **Created:** [April 20, 2022, 12:10pm UTC](https://devforum.zoom.us/t/stopped-receiving-certain-webhook-events/67828 "2022-04-20T12:10:05Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![pklong](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/pklong/32/33504_2.png) [@pklong](https://devforum.zoom.us/u/pklong)\ **Post date:** [April 20, 2022, 12:10pm UTC](https://devforum.zoom.us/t/stopped-receiving-certain-webhook-events/67828/1 "2022-04-20T12:10:05Z")
We have a Webhook App that subscribes to three recording events: recording.started, recording.stopped, recording.completed. Since April 16th we have no longer been receiving “stopped”, but the other events are coming through. We have made no configuration changes on our app or in how these meetings are created. **We still receive recording.started and recording.completed events.** Why would the recording.stopped event no longer be coming through? ---
**Author:** ![ryan](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ryan/32/37137_2.png) [@ryan](https://devforum.zoom.us/u/ryan)\ **Post date:** [April 21, 2022, 3:34pm UTC](https://devforum.zoom.us/t/stopped-receiving-certain-webhook-events/67828/2 "2022-04-21T15:34:06Z")
Confirming that we are observing the same issue, we are no longer receiving `recording.stopped` events. ---
**Author:** ![ryan](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ryan/32/37137_2.png) [@ryan](https://devforum.zoom.us/u/ryan)\ **Post date:** [April 22, 2022, 5:48pm UTC](https://devforum.zoom.us/t/stopped-receiving-certain-webhook-events/67828/3 "2022-04-22T17:48:34Z")
Hi, any updates here? ---
**Author:** ![donte.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/donte.zoom/32/24412_2.png) [@donte.zoom](https://devforum.zoom.us/u/donte.zoom)\ **Post date:** [April 23, 2022, 6:58am UTC](https://devforum.zoom.us/t/stopped-receiving-certain-webhook-events/67828/4 "2022-04-23T06:58:16Z")
@ryan and @pklong, Thank you for calling attention to the behavior you are seeing with the Webhooks. For more personalized support, please submit a ticket with our support here: [https://support.zoom.us/hc/en-us](https://support.zoom.us/hc/en-us) From there, we can take a closer look and diagnose what may be happening. ---
**Author:** ![ryan](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ryan/32/37137_2.png) [@ryan](https://devforum.zoom.us/u/ryan)\ **Post date:** [April 23, 2022, 2:21pm UTC](https://devforum.zoom.us/t/stopped-receiving-certain-webhook-events/67828/5 "2022-04-23T14:21:01Z")
@donte.zoom any particular methods of bypassing front line end user customer support on the support page to get this platform outage reported to your engineering team? I’d rather like to avoid the maze if possible… ---
**Author:** ![pklong](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/pklong/32/33504_2.png) [@pklong](https://devforum.zoom.us/u/pklong)\ **Post date:** [April 25, 2022, 1:42pm UTC](https://devforum.zoom.us/t/stopped-receiving-certain-webhook-events/67828/6 "2022-04-25T13:42:13Z")
Thank you, will follow up with a ticket… ---
**Author:** ![jluker](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jluker/32/35231_2.png) [@jluker](https://devforum.zoom.us/u/jluker)\ **Post date:** [April 25, 2022, 3:04pm UTC](https://devforum.zoom.us/t/stopped-receiving-certain-webhook-events/67828/8 "2022-04-25T15:04:41Z")
Reporting same issue here. We are no longer receiving `recording.stopped` events. Timestamp of the last one received is 2022-04-16T00:47:41.447-04:00. I have filed a support ticket. ---
**Author:** ![jroers](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jroers/32/33722_2.png) [@jroers](https://devforum.zoom.us/u/jroers)\ **Post date:** [April 25, 2022, 4:21pm UTC](https://devforum.zoom.us/t/stopped-receiving-certain-webhook-events/67828/9 "2022-04-25T16:21:56Z")
We last received a `recording.stopped` event on Apr 16, 2022 at 17:26:57.764 PDT. We are still seeing all other webhook events for which we have subscribed as expected. Our webhook app is still configured to receive these events. ---
**Author:** ![donte.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/donte.zoom/32/24412_2.png) [@donte.zoom](https://devforum.zoom.us/u/donte.zoom)\ **Post date:** [April 25, 2022, 11:46pm UTC](https://devforum.zoom.us/t/stopped-receiving-certain-webhook-events/67828/10 "2022-04-25T23:46:48Z")
@jluker, > [@jluker](#): > > Reporting same issue here. We are no longer receiving `recording.stopped` events. Timestamp of the last one received is 2022-04-16T00:47:41.447-04:00. I have filed a support ticket. Thank you for the update, @jluker! ---
**Author:** ![donte.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/donte.zoom/32/24412_2.png) [@donte.zoom](https://devforum.zoom.us/u/donte.zoom)\ **Post date:** [April 25, 2022, 11:48pm UTC](https://devforum.zoom.us/t/stopped-receiving-certain-webhook-events/67828/11 "2022-04-25T23:48:07Z")
@jroers, > [@jroers](#): > > We last received a `recording.stopped` event on Apr 16, 2022 at 17:26:57.764 PDT. We are still seeing all other webhook events for which we have subscribed as expected. Our webhook app is still configured to receive these events. Can you confirm if you are seeing recording.stopped webhook events logged in Zoom Marketplace? ---
**Author:** ![ryan](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ryan/32/37137_2.png) [@ryan](https://devforum.zoom.us/u/ryan)\ **Post date:** [April 26, 2022, 3:16pm UTC](https://devforum.zoom.us/t/stopped-receiving-certain-webhook-events/67828/12 "2022-04-26T15:16:04Z")
Asking again, is there any way to bypass the end-user frontline customer support to create a platform outage report ticket? I keep getting stuck talking to a bot that says it doesn’t understand me. The 10-day platform outage is on-going, no `recording.stopped` webhooks since 04/16. ---
**Author:** ![jroers](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jroers/32/33722_2.png) [@jroers](https://devforum.zoom.us/u/jroers)\ **Post date:** [April 26, 2022, 4:41pm UTC](https://devforum.zoom.us/t/stopped-receiving-certain-webhook-events/67828/13 "2022-04-26T16:41:04Z")
Confirming that I _cannot_ find any recording.stopped webhook events logged in our Zoom Marketplace. For a given meeting ID, I see 4 of the 5 expected webhook events all coming through: 1. `recording.started` 2. `meeting.participant_joined` 3. `meeting.ended` 4. `recording.completed` `recording.stopped` messages typically hit our servers after we receive a `meeting.ended` notification. That has not happened since 4/16. ---
**Author:** ![donte.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/donte.zoom/32/24412_2.png) [@donte.zoom](https://devforum.zoom.us/u/donte.zoom)\ **Post date:** [April 26, 2022, 5:32pm UTC](https://devforum.zoom.us/t/stopped-receiving-certain-webhook-events/67828/14 "2022-04-26T17:32:54Z")
Hi, @ryan & @jroers, Happy to help! You can send an email to [developersupport@zoom.us](mailto:developersupport@zoom.us), but I can’t guarantee you will get faster answers than posting here. When testing the recording.completed webhook, the event is being sent to my endpoint. Have you recently updated your endpoint? If so, please reauthorize the App for the change to take effect. In my testing, using [requestbin.com](http://requestbin.com), I can confirm the `recording. completed` Webhook events are working as expected. ## Ex. recording.completed webhook ```auto { "payload": { "account_id": "[REDACTED]", "object": { "uuid": "[REDACTED]", "id": [REDACTED], "account_id": "[REDACTED]", "host_id": "[REDACTED]", "topic": "DA Zoom Meeting", "type": 2, "start_time": "2022-04-26T17:24:04Z", "timezone": "America/New_York", "host_email": "d.zoomie@gmail.com", "duration": 0, "total_size": 580844, "recording_count": 3, "share_url": "[REDACTED]", "recording_files": [ { "id": "[REDACTED]", "meeting_id": "[REDACTED]", "recording_start": "2022-04-26T17:24:04Z", "recording_end": "2022-04-26T17:24:21Z", "file_type": "MP4", "file_extension": "MP4", "file_size": 315681, "play_url": "[REDACTED]", "download_url": "[REDACTED]", "status": "completed", "recording_type": "active_speaker" }, { "id": "[REDACTED]", "meeting_id": "[REDACTED]", "recording_start": "2022-04-26T17:24:04Z", "recording_end": "2022-04-26T17:24:21Z", "file_type": "M4A", "file_extension": "M4A", "file_size": 265046, "play_url": "[REDACTED]", "download_url": "[REDACTED]", "status": "completed", "recording_type": "audio_only" }, { "id": "[REDACTED]", "meeting_id": "[REDACTED]", "recording_start": "2022-04-26T17:24:04Z", "recording_end": "2022-04-26T17:24:21Z", "file_type": "TIMELINE", "file_extension": "JSON", "file_size": 117, "download_url": "[REDACTED]", "status": "completed", "recording_type": "timeline" } ], "on_prem": false } }, "event_ts": [REDACTED], "event": "recording.completed", "download_token": "[REDACTED]" } ``` ---
**Author:** ![ryan](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ryan/32/37137_2.png) [@ryan](https://devforum.zoom.us/u/ryan)\ **Post date:** [April 26, 2022, 6:11pm UTC](https://devforum.zoom.us/t/stopped-receiving-certain-webhook-events/67828/15 "2022-04-26T18:11:49Z")
`recording.completed` is coming through loud and clear, it’s `recording.stopped` that is no longer sending. No changes on our end since a bit under two years ago. ---
**Author:** ![donte.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/donte.zoom/32/24412_2.png) [@donte.zoom](https://devforum.zoom.us/u/donte.zoom)\ **Post date:** [April 26, 2022, 6:17pm UTC](https://devforum.zoom.us/t/stopped-receiving-certain-webhook-events/67828/16 "2022-04-26T18:17:06Z")
Thanks for the heads up @ryan! Let me test and circle back with my findings. ---
**Author:** ![donte.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/donte.zoom/32/24412_2.png) [@donte.zoom](https://devforum.zoom.us/u/donte.zoom)\ **Post date:** [April 26, 2022, 6:40pm UTC](https://devforum.zoom.us/t/stopped-receiving-certain-webhook-events/67828/17 "2022-04-26T18:40:32Z")
@jluker, @ryan, and @pklong, You’re right, ! `recording.stopped` is no longer being sent. I’ve created an internal ticket [ZSEE-49051] to have this investigated and will provide an update once more information is available. Thank you again for calling attention to the behavior you are seeing. I hope to have an update for this soon. Best, Donte ---
**Author:** ![donte.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/donte.zoom/32/24412_2.png) [@donte.zoom](https://devforum.zoom.us/u/donte.zoom)\ **Post date:** [April 26, 2022, 11:26pm UTC](https://devforum.zoom.us/t/stopped-receiving-certain-webhook-events/67828/18 "2022-04-26T23:26:36Z")
@ryan, @jluker, and @pklong, This is a known issue and it has been marked as a bug [ZOOM-370773]. Our engineer are looking to deploy the fix over the weekend. For context, while performing a webhook payload upgrade to align with the recent [API email address display rules](https://marketplace.zoom.us/docs/guides/stay-up-to-date/announcements#api-email-address-display-rules), the **recording stopped webhook** case edge was missed. I hope this helps to clarify. ---
**Author:** ![ryan](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ryan/32/37137_2.png) [@ryan](https://devforum.zoom.us/u/ryan)\ **Post date:** [April 26, 2022, 11:59pm UTC](https://devforum.zoom.us/t/stopped-receiving-certain-webhook-events/67828/19 "2022-04-26T23:59:11Z")
Thanks for the update! We’ll communicate back to our impacted users this information. ---
**Author:** ![ryan](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ryan/32/37137_2.png) [@ryan](https://devforum.zoom.us/u/ryan)\ **Post date:** [May 2, 2022, 3:27pm UTC](https://devforum.zoom.us/t/stopped-receiving-certain-webhook-events/67828/20 "2022-05-02T15:27:13Z")
Happy to report that the platform outage has been resolved, we’ve now started receiving `recording.stopped` webhooks again. It does appear like [https://status.zoom.us](https://status.zoom.us) was never updated to reflect the incident which is unfortunate. ---
**Author:** ![jroers](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/jroers/32/33722_2.png) [@jroers](https://devforum.zoom.us/u/jroers)\ **Post date:** [May 2, 2022, 4:18pm UTC](https://devforum.zoom.us/t/stopped-receiving-certain-webhook-events/67828/21 "2022-05-02T16:18:10Z")
Confirming that we are also receiving `recording.stopped` webhooks again. [Next page](https://devforum.zoom.us/t/stopped-receiving-certain-webhook-events/67828.md?page=2)