# Strange restriction on "recording.transcript\_completed" webhook

**URL:** <https://devforum.zoom.us/t/strange-restriction-on-recording-transcript-completed-webhook/117631>\
**Category:** API and Webhooks\
**Created:** [September 17, 2024, 7:57pm UTC](https://devforum.zoom.us/t/strange-restriction-on-recording-transcript-completed-webhook/117631 "2024-09-17T19:57:54Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![angeliti](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/angeliti/32/63140_2.png) [@angeliti](https://devforum.zoom.us/u/angeliti)\
**Post date:** [September 17, 2024, 7:57pm UTC](https://devforum.zoom.us/t/strange-restriction-on-recording-transcript-completed-webhook/117631/1 "2024-09-17T19:57:54Z")

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Hello!

I’ve seen that “recording.transcript\_completed” is only available to Business users an above.

Any reason why this webhook has this restriction? And any workarounds to get a recording transcript using a Pro license?

Other recording webhooks like “recording.completed” that return the transcript of the recording are available to Pro users, so I don’t understand why “recording.transcript\_completed” is restricted to Business and above.

Thanks,  
Ángel.-

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**Author:** ![sam8](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sam8/32/63400_2.png) [@sam8](https://devforum.zoom.us/u/sam8)\
**Post date:** [September 17, 2024, 10:34pm UTC](https://devforum.zoom.us/t/strange-restriction-on-recording-transcript-completed-webhook/117631/2 "2024-09-17T22:34:48Z")

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Customer service was useless when i went down this rabbit hole.

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [September 18, 2024, 7:28pm UTC](https://devforum.zoom.us/t/strange-restriction-on-recording-transcript-completed-webhook/117631/3 "2024-09-18T19:28:35Z")

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Hi @angeliti  
Let me look into this internally so I can share more information with you

Have you tried getting the transcript using the Get meeting recording endpoint?

> **[Zoom Meeting API](https://developers.zoom.us/docs/api/rest/reference/zoom-api/methods/#operation/recordingGet)**
>
> API Reference for /docs/api/rest/reference/zoom-api/methods

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**Author:** ![sam8](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sam8/32/63400_2.png) [@sam8](https://devforum.zoom.us/u/sam8)\
**Post date:** [September 19, 2024, 2:16am UTC](https://devforum.zoom.us/t/strange-restriction-on-recording-transcript-completed-webhook/117631/4 "2024-09-19T02:16:24Z")

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Thanks Elisa! I meant phone/account support, not dev support btw.

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [September 22, 2025, 5:52pm UTC](https://devforum.zoom.us/t/strange-restriction-on-recording-transcript-completed-webhook/117631/5 "2025-09-22T17:52:32Z")

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Closed on September 22, 2025, 5:52pm UTC

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