# Sudden Unauthorized message when retrieving recording

**URL:** <https://devforum.zoom.us/t/sudden-unauthorized-message-when-retrieving-recording/64002>\
**Category:** API and Webhooks\
**Created:** [February 8, 2022, 5:19pm UTC](https://devforum.zoom.us/t/sudden-unauthorized-message-when-retrieving-recording/64002 "2022-02-08T17:19:37Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![dribar](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/dribar/32/34676_2.png) [@dribar](https://devforum.zoom.us/u/dribar)\
**Post date:** [February 8, 2022, 5:19pm UTC](https://devforum.zoom.us/t/sudden-unauthorized-message-when-retrieving-recording/64002/1 "2022-02-08T17:19:37Z")

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We’ve been using a webhook to let us know when recordings are complete, so we can pull them into our database. This has been functional for over a week. Around 11am today, we started getting “(401) Unauthorized” messages. No code changes. This was operational up to 10am… then it just stopped.

This is a sample URL for the recording that doesn’t look any different except for the document name:  
[https://zoom.us/v2/phone/recording/download/mxxxxxxxxxxxx](https://zoom.us/v2/phone/recording/download/mxxxxxxxxxxxx)

Currently 100% not operational. Every request creates the same error.

Any ideas?

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**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [February 9, 2022, 6:45pm UTC](https://devforum.zoom.us/t/sudden-unauthorized-message-when-retrieving-recording/64002/2 "2022-02-09T18:45:26Z")

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Hi @dribar ,

Can you please open up a support ticket with this info? [https://devsupport.zoom.us/hc/en-us](https://devsupport.zoom.us/hc/en-us)

Please include any account info , the full API request url and screenshot of the full error.

Thank you so much,  
Gianni

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [March 12, 2022, 4:45am UTC](https://devforum.zoom.us/t/sudden-unauthorized-message-when-retrieving-recording/64002/3 "2022-03-12T04:45:58Z")

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