# Technical Support -Zoom App on iOS-3rd Party Integration **URL:** \ **Category:** iOS SDK\ **Created:** [September 10, 2025, 12:40pm UTC](https://devforum.zoom.us/t/technical-support-zoom-app-on-ios-3rd-party-integration/137238 "2025-09-10T12:40:35Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![Khadija](https://avatars.discourse-cdn.com/v4/letter/k/6f9a4e/32.png) [@Khadija](https://devforum.zoom.us/u/Khadija)\ **Post date:** [September 10, 2025, 12:40pm UTC](https://devforum.zoom.us/t/technical-support-zoom-app-on-ios-3rd-party-integration/137238/1 "2025-09-10T12:40:35Z")
We are encountering a compatibility related issue involving Zoom sessions embedded within our EMR platform. Issue Summary: Clients using iOS devices (iPhones) experience intermittent failures or difficulties when attempting to join virtual sessions via "black screen once camera is on ". This issue does not occur on Android devices or when providers initiate or join the sessions. Additionally, the virtual session feature on Scrips functions correctly on other platforms, which points to a potential compatibility or integration issue specific to Zoom and iOS. Context: - Integration Type: Likely via Zoom SDK or OAuth-based API calls (as implemented in EMR Scrips) - Affected Users: iOS clients only - Consistent Success: On Android and desktop platforms - Temporary Workaround: Clients are being directed to use Microsoft Teams while we investigate the root cause Request: Could you please advise on: 1. Whether this is a known compatibility issue involving iOS and Zoom’s embedded or SDK-based integrations? 2. Any recommended configurations, SDK updates, or workarounds we can apply? 3. Additional diagnostic steps or logs we can collect to assist your investigation? We’d also appreciate confirmation of any recent updates to Zoom’s iOS SDK, mobile browser behavior, or changes in supported features that might affect third-party integration performance. Please let us know if you require any session IDs, device logs, or further technical details to assist with this. Thank you for your support. ---
**Author:** ![Khadija](https://avatars.discourse-cdn.com/v4/letter/k/6f9a4e/32.png) [@Khadija](https://devforum.zoom.us/u/Khadija)\ **Post date:** [September 15, 2025, 5:21am UTC](https://devforum.zoom.us/t/technical-support-zoom-app-on-ios-3rd-party-integration/137238/2 "2025-09-15T05:21:52Z")
Any support would be appreciated ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [September 15, 2025, 2:29pm UTC](https://devforum.zoom.us/t/technical-support-zoom-app-on-ios-3rd-party-integration/137238/3 "2025-09-15T14:29:50Z")
Hi @Khadija Thanks for reaching out to us and welcome to the Zoom Developer Forum Can you please confirm the name of the app that all these affected users are using? Is this app published in the Zoom App Marketplace? ---
**Author:** ![Khadija](https://avatars.discourse-cdn.com/v4/letter/k/6f9a4e/32.png) [@Khadija](https://devforum.zoom.us/u/Khadija)\ **Post date:** [September 17, 2025, 7:05am UTC](https://devforum.zoom.us/t/technical-support-zoom-app-on-ios-3rd-party-integration/137238/4 "2025-09-17T07:05:53Z")
Hi Elisa Its an EMR for clinics here in UAE - its not published in the Zoom App Marketplace ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [September 17, 2025, 1:10pm UTC](https://devforum.zoom.us/t/technical-support-zoom-app-on-ios-3rd-party-integration/137238/5 "2025-09-17T13:10:18Z")
Is the app listed as private? can youshare the name of it? ---
**Author:** ![Atiq](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/atiq/32/49241_2.png) [@Atiq](https://devforum.zoom.us/u/Atiq)\ **Post date:** [September 17, 2025, 5:35pm UTC](https://devforum.zoom.us/t/technical-support-zoom-app-on-ios-3rd-party-integration/137238/6 "2025-09-17T17:35:12Z")
Yes, this kind of symptom — **iOS users seeing a black screen once the camera is turned on** in embedded Zoom sessions — is a known issue, particularly in Zoom’s SDK or Video SDK integrations. * * * ## 🔎 What’s Likely Happening Based on your description, these are the most probable causes: - **Zoom SDK bugs on iOS** : Some versions (e.g., Video SDK 2.1.10) have known issues where the video feed fails to render, even though the session is active. - **Rejoin/session behavior** : The black screen often occurs when users rejoin a session or toggle video off/on during a session. - **Threading or rendering problems** : On iOS, the camera or video initialization might fail if not properly handled on the main/UI thread. - **WebView limitations** : If your EMR app uses a WebView or embedded browser to display Zoom, iOS imposes restrictions that can interfere with camera access and video rendering. - **Permission-related problems** : Even if the user granted camera access before, if iOS blocks it temporarily or the permission isn’t persistently set, video may fail silently. * * * ## 🛠 Recommended Actions 1. **Confirm SDK and integration details** 2. **Upgrade the SDK** 3. **Review thread handling** 4. **Check permissions** 5. **Test outside of WebView (if applicable)** 6. **Collect diagnostics** 7. **Apply temporary workarounds** ---
**Author:** ![Khadija](https://avatars.discourse-cdn.com/v4/letter/k/6f9a4e/32.png) [@Khadija](https://devforum.zoom.us/u/Khadija)\ **Post date:** [September 18, 2025, 8:30am UTC](https://devforum.zoom.us/t/technical-support-zoom-app-on-ios-3rd-party-integration/137238/7 "2025-09-18T08:30:16Z")
It’s URL that is shared to clients via sms and email - once camera/video is on Iphone ( iOS) a black screen is displayed, kindly note that it was working fine 1 month back . zoom/videosdk: “^2.2.12” is in use for our EMR system ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [September 18, 2025, 4:00pm UTC](https://devforum.zoom.us/t/technical-support-zoom-app-on-ios-3rd-party-integration/137238/8 "2025-09-18T16:00:55Z")
Hi @Khadija Can you please share the name of the app with me? Is it published in the marketplace? ---
**Author:** ![Khadija](https://avatars.discourse-cdn.com/v4/letter/k/6f9a4e/32.png) [@Khadija](https://devforum.zoom.us/u/Khadija)\ **Post date:** [September 22, 2025, 8:54am UTC](https://devforum.zoom.us/t/technical-support-zoom-app-on-ios-3rd-party-integration/137238/9 "2025-09-22T08:54:07Z")
Hi Elisa - as I’ve mentioned earlier - Its an EMR for clinics here in UAE - its not published in the Zoom App Marketplace- ---
**Author:** ![Khadija](https://avatars.discourse-cdn.com/v4/letter/k/6f9a4e/32.png) [@Khadija](https://devforum.zoom.us/u/Khadija)\ **Post date:** [September 23, 2025, 5:51am UTC](https://devforum.zoom.us/t/technical-support-zoom-app-on-ios-3rd-party-integration/137238/10 "2025-09-23T05:51:40Z")
Hi Elisa - Zoom team The issue is still recurring and no resolution is suggested from your end- for your kind attention and support please ---
**Author:** ![kwaku.nyante](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kwaku.nyante/32/23475_2.png) [@kwaku.nyante](https://devforum.zoom.us/u/kwaku.nyante)\ **Post date:** [September 24, 2025, 10:54am UTC](https://devforum.zoom.us/t/technical-support-zoom-app-on-ios-3rd-party-integration/137238/11 "2025-09-24T10:54:12Z")
Hello @Khadija thank you for reaching out. Has this ever worked before? Or have you been running into this issue since implementation? **Please note** the developer forum is not a technical support page; it’s a collaborative space where we try to provide help or try to point you in the right direction to resolve your issue. If you want support, please contact our Zoom Support team, which does require a paid plan. Regards, Kwaku ---
**Author:** ![Khadija](https://avatars.discourse-cdn.com/v4/letter/k/6f9a4e/32.png) [@Khadija](https://devforum.zoom.us/u/Khadija)\ **Post date:** [October 3, 2025, 5:59am UTC](https://devforum.zoom.us/t/technical-support-zoom-app-on-ios-3rd-party-integration/137238/12 "2025-10-03T05:59:56Z")
Hi Kwaku thank you for your reply - I‘ve already escalated the issue via Zoom support team . It was working as expected up to last month, where clients started encountering and reporting the issue. ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [October 3, 2025, 6:10pm UTC](https://devforum.zoom.us/t/technical-support-zoom-app-on-ios-3rd-party-integration/137238/13 "2025-10-03T18:10:19Z")
Hi @Khadija Let us know the status of this issue please ---
**Author:** ![Khadija](https://avatars.discourse-cdn.com/v4/letter/k/6f9a4e/32.png) [@Khadija](https://devforum.zoom.us/u/Khadija)\ **Post date:** [October 13, 2025, 6:48am UTC](https://devforum.zoom.us/t/technical-support-zoom-app-on-ios-3rd-party-integration/137238/14 "2025-10-13T06:48:13Z")
Hi Elisa - still ongoing ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [October 13, 2025, 1:45pm UTC](https://devforum.zoom.us/t/technical-support-zoom-app-on-ios-3rd-party-integration/137238/15 "2025-10-13T13:45:28Z")
Do you have a support ticket open? If so, could you share the number with me @Khadija ---
**Author:** ![Khadija](https://avatars.discourse-cdn.com/v4/letter/k/6f9a4e/32.png) [@Khadija](https://devforum.zoom.us/u/Khadija)\ **Post date:** [October 14, 2025, 5:56am UTC](https://devforum.zoom.us/t/technical-support-zoom-app-on-ios-3rd-party-integration/137238/16 "2025-10-14T05:56:06Z")
Hi Elisa Yes TS2041040 ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [October 14, 2025, 3:00pm UTC](https://devforum.zoom.us/t/technical-support-zoom-app-on-ios-3rd-party-integration/137238/17 "2025-10-14T15:00:05Z")
> [@Khadija](#): > > TS2041040 Hi @Khadija Thanks for sharing that with me. I was able to find your ticket and it looks like the support team requested some logs and additiional information but they did not hear back from you, would you be able to provide the extra details to the support team?