# The client version provided via the Webhook differs from the real one

**URL:** <https://devforum.zoom.us/t/the-client-version-provided-via-the-webhook-differs-from-the-real-one/49733>\
**Category:** API and Webhooks\
**Created:** [May 6, 2021, 10:34am UTC](https://devforum.zoom.us/t/the-client-version-provided-via-the-webhook-differs-from-the-real-one/49733 "2021-05-06T10:34:21Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![viktor.shumik](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/viktor.shumik/32/26834_2.png) [@viktor.shumik](https://devforum.zoom.us/u/viktor.shumik)\
**Post date:** [May 6, 2021, 10:34am UTC](https://devforum.zoom.us/t/the-client-version-provided-via-the-webhook-differs-from-the-real-one/49733/1 "2021-05-06T10:34:21Z")

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**Description**  
I’ve got such event:

“event”: “user.signed\_in”,  
“payload”: {  
“account\_id”: “”,  
“object”: {  
“date\_time”: “2021-05-05T16:12:13Z”,  
“login\_type”: 100,  
“id”: “”,  
“client\_type”: “linux”,  
“version”: “5.5.6981.0202”,  
“email”: “[my@email](mailto:my@email)”  
}  
},  
“event\_ts”: 1620231133111

So it is assumed that the version of my Zoom Client is 5.5.6981.0202

But actually:

![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/9/e/9ed27e77a76402618ad83ccf834b94e9e4672fe2.png)

Is it possible to get correct version of my Zoom client via the Webhook?

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**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\
**Post date:** [May 7, 2021, 6:11pm UTC](https://devforum.zoom.us/t/the-client-version-provided-via-the-webhook-differs-from-the-real-one/49733/2 "2021-05-07T18:11:51Z")

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Hi @viktor.shumik,

Thanks for sharing this with us. Is it possible to share the full/exact payload with us and your email associated with the account/client at [developersupport@zoom.us](mailto:developersupport@zoom.us)? This will help us to take a closer look.

Thanks!  
Will

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<div class="post-metadata">

**Author:** ![viktor.shumik](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/viktor.shumik/32/26834_2.png) [@viktor.shumik](https://devforum.zoom.us/u/viktor.shumik)\
**Post date:** [May 20, 2021, 12:03pm UTC](https://devforum.zoom.us/t/the-client-version-provided-via-the-webhook-differs-from-the-real-one/49733/3 "2021-05-20T12:03:54Z")

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Hi @will.zoom  
Sorry for the delay

Last full event: {“event”:“user.signed\_in”,“payload”:{“account\_id”:"",“object”:{“date\_time”:“2021-05-20T11:44:33Z”,“login\_type”:100,“id”:"",“client\_type”:“chromeos”,“version”:“5.0.4285.0509”,“email”:""}},“event\_ts”:1621511073650}

and current Zoom client:

 ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/8/f/8f7aaeed9bdf6346a0cb1ba96e882c914c11e0be.png)

---

<div class="post-metadata">

**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\
**Post date:** [May 21, 2021, 5:29pm UTC](https://devforum.zoom.us/t/the-client-version-provided-via-the-webhook-differs-from-the-real-one/49733/4 "2021-05-21T17:29:31Z")

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Hi @viktor.shumik,

Thanks for sharing this. We’re looking into this! (ZOOM-275657)

Thanks,  
Will

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [June 21, 2021, 3:30am UTC](https://devforum.zoom.us/t/the-client-version-provided-via-the-webhook-differs-from-the-real-one/49733/5 "2021-06-21T03:30:14Z")

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Closed on June 21, 2021, 3:30am UTC

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