# The Get ZVA engagements didn't return data

**URL:** <https://devforum.zoom.us/t/the-get-zva-engagements-didnt-return-data/138831>\
**Category:** API and Webhooks\
**Tags:** api\
**Created:** [November 19, 2025, 8:07pm UTC](https://devforum.zoom.us/t/the-get-zva-engagements-didnt-return-data/138831 "2025-11-19T20:07:28Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![Zoom\_Data](https://avatars.discourse-cdn.com/v4/letter/z/839c29/32.png) [@Zoom\_Data](https://devforum.zoom.us/u/Zoom_Data)\
**Post date:** [November 19, 2025, 8:07pm UTC](https://devforum.zoom.us/t/the-get-zva-engagements-didnt-return-data/138831/1 "2025-11-19T20:07:28Z")

</div>

### Format Your New Topic as Follows:

**API Endpoint(s) and/or Zoom API Event(s)**

[https://api.zoom.us/v2/virtual\_agent/report/engagements](https://api.zoom.us/v2/virtual_agent/report/engagements)

**Description**  
_Details on your question, workflow or the problem you’re trying to solve._

**Error?**  
this API call run successfully but didn’t return any data:

Plain Text

```auto

access_token=get_access_token()
params={
    "from": "2025-11-01",
    "to": "2025-11-18",
    "page_size": 30
}
url="https://api.zoom.us/v2/virtual_agent/report/engagements"
response = requests.get(url, headers={"Authorization": "Bearer " + access_token},params=params)
print(response.status_code)
print(response.json())

```

200  
{‘next\_page\_token’: ‘’, ‘page\_size’: 30, ‘timezone’: ‘UTC’, ‘from’: ‘2025-11-01T00:00:00Z’, ‘to’: ‘2025-11-18T23:59:59Z’}

1, there should be some virtual agent engagements happened within that period of time, because I can see them under analytics&reports-\>virtual agent

 ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/d/6dab8fa62c78b206d447469548b470ef0b326c2c.jpeg)

2, the same engagements is able to pull by GET contact\_center/engagements.

3, I added the ZVA to App scope:

 ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/7/2/722a58b157b2c51f74f0baa38e1501fd9e1c6e12.jpeg)

**How To Reproduce**  
access\_token=get\_access\_token()  
params={  
“from”: “2025-11-01”,  
“to”: “2025-11-18”,  
“page\_size”: 30  
}  
url=“[https://api.zoom.us/v2/virtual\_agent/report/engagements](https://api.zoom.us/v2/virtual_agent/report/engagements)”  
response = requests.get(url, headers={“Authorization”: "Bearer " + access\_token},params=params)  
print(response.status\_code)  
print(response.json())

return 200 status code but no data return

---

<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [November 20, 2025, 9:56pm UTC](https://devforum.zoom.us/t/the-get-zva-engagements-didnt-return-data/138831/2 "2025-11-20T21:56:36Z")

</div>

Hi @Zoom_Data  
Thanks for reaching out to us!  
Could you please share with me the tracking ID (x-zm-trackingid) found in the response headers of your request so I can escalate this to our Engineering team

---

<div class="post-metadata">

**Author:** ![Zoom\_Data](https://avatars.discourse-cdn.com/v4/letter/z/839c29/32.png) [@Zoom\_Data](https://devforum.zoom.us/u/Zoom_Data)\
**Post date:** [November 21, 2025, 5:42pm UTC](https://devforum.zoom.us/t/the-get-zva-engagements-didnt-return-data/138831/3 "2025-11-21T17:42:00Z")

</div>

here is the tracking ID

‘x-zm-trackingid’: ‘WEB\_15ec6b18ce71730ef941b2ab74b0b6b0’

thanks !

---

<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [November 21, 2025, 7:16pm UTC](https://devforum.zoom.us/t/the-get-zva-engagements-didnt-return-data/138831/4 "2025-11-21T19:16:36Z")

</div>

Thanks @Zoom_Data  
I reported this with our Engineering team.  
Will get back to you with an update soon ( ZSEE-187157 internal ticket number for reference)

---

<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [November 24, 2025, 5:07pm UTC](https://devforum.zoom.us/t/the-get-zva-engagements-didnt-return-data/138831/5 "2025-11-24T17:07:39Z")

</div>

Hi @Zoom_Data  
Our Engineering team got back to me and they need some other details.  
I will send you a DM about this

---

<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [December 1, 2025, 4:48pm UTC](https://devforum.zoom.us/t/the-get-zva-engagements-didnt-return-data/138831/6 "2025-12-01T16:48:48Z")

</div>

Hi @Zoom_Data  
I just got an update from our Engineering team  
They are not able to identify the issue. Could you please include ' **agent\_types** =`ai_chat'` in your query paramas and try again please