# The server encountered an error processing the request Zoom window

**URL:** <https://devforum.zoom.us/t/the-server-encountered-an-error-processing-the-request-zoom-window/9440>\
**Category:** API and Webhooks\
**Created:** [March 24, 2020, 12:59pm UTC](https://devforum.zoom.us/t/the-server-encountered-an-error-processing-the-request-zoom-window/9440 "2020-03-24T12:59:41Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![elearningevolve](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elearningevolve/32/75605_2.png) [@elearningevolve](https://devforum.zoom.us/u/elearningevolve)\
**Post date:** [March 24, 2020, 12:59pm UTC](https://devforum.zoom.us/t/the-server-encountered-an-error-processing-the-request-zoom-window/9440/1 "2020-03-24T12:59:41Z")

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**Description**  
This error appears in the Zoom window every now and then on Chrome. It is confirmed that it is not due to 2 windows opened simultaneously. What is the cause of this error?

**Error**  
The server encountered an error processing the request Zoom window.

 ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/f/f504f671174d2aba78c0b3321b3071bac27b5990.png)

**Which App Type (OAuth / Chatbot / JWT / Webhook)?**  
Zoom IFrame.

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [March 24, 2020, 7:32pm UTC](https://devforum.zoom.us/t/the-server-encountered-an-error-processing-the-request-zoom-window/9440/2 "2020-03-24T19:32:41Z")

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Hey @elearningevolve,

Can you check the browser console to see if there are any additional error logs?

Thanks,  
Tommy

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**Author:** ![cybertaekwondo](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/cybertaekwondo/32/4126_2.png) [@cybertaekwondo](https://devforum.zoom.us/u/cybertaekwondo)\
**Post date:** [March 25, 2020, 1:48pm UTC](https://devforum.zoom.us/t/the-server-encountered-an-error-processing-the-request-zoom-window/9440/3 "2020-03-25T13:48:03Z")

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This ticket was submitted on my behalf. There are no error logs in the browser console.

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**Author:** ![cybertaekwondo](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/cybertaekwondo/32/4126_2.png) [@cybertaekwondo](https://devforum.zoom.us/u/cybertaekwondo)\
**Post date:** [March 25, 2020, 2:05pm UTC](https://devforum.zoom.us/t/the-server-encountered-an-error-processing-the-request-zoom-window/9440/4 "2020-03-25T14:05:07Z")

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actually found something in the error logs after trying the process again. ![Screen Shot 2020-03-25 at 9.59.44 AM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/d/d537c9f30d2e93c16fd7e6290f599a71b184ebf6.png)

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [March 25, 2020, 8:52pm UTC](https://devforum.zoom.us/t/the-server-encountered-an-error-processing-the-request-zoom-window/9440/5 "2020-03-25T20:52:25Z")

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Hey @cybertaekwondo,

Thanks for sharing the logs. Can you also share the meeting number so I can debug?

Does this happen every time you use the Web SDK?

Thanks,  
Tommy

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**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\
**Post date:** [August 21, 2020, 7:36pm UTC](https://devforum.zoom.us/t/the-server-encountered-an-error-processing-the-request-zoom-window/9440/6 "2020-08-21T19:36:26Z")

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