# The user.presence\_status\_updated webhook does not trigger

**URL:** <https://devforum.zoom.us/t/the-user-presence-status-updated-webhook-does-not-trigger/79735>\
**Category:** API and Webhooks\
**Tags:** webhooks\
**Created:** [December 5, 2022, 9:27am UTC](https://devforum.zoom.us/t/the-user-presence-status-updated-webhook-does-not-trigger/79735 "2022-12-05T09:27:23Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![development6](https://avatars.discourse-cdn.com/v4/letter/d/6a8cbe/32.png) [@development6](https://devforum.zoom.us/u/development6)\
**Post date:** [December 5, 2022, 9:27am UTC](https://devforum.zoom.us/t/the-user-presence-status-updated-webhook-does-not-trigger/79735/1 "2022-12-05T09:27:23Z")

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**Description**  
When a user changes the presence status, webhook does not trigger. Nothing happens at all. The webhook URL is always responding with the status 200 OK.

**Error?**  
No error message, just nothing is happening

**How To Reproduce**  
_Steps to reproduce the behavior:_  
_1. Add user.presence\_status\_updated webhook to the OAuth app._  
_2. Sign in to the desktop app_  
_3. Set any presence status_

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [December 5, 2022, 10:01pm UTC](https://devforum.zoom.us/t/the-user-presence-status-updated-webhook-does-not-trigger/79735/2 "2022-12-05T22:01:06Z")

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Hi @development6  
thanks for reaching out to the Zoom Developer Forum and welcome to our community, I am happy to help here!

Quick question, is your app published in the Marketplace?

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**Author:** ![development6](https://avatars.discourse-cdn.com/v4/letter/d/6a8cbe/32.png) [@development6](https://devforum.zoom.us/u/development6)\
**Post date:** [December 7, 2022, 3:34pm UTC](https://devforum.zoom.us/t/the-user-presence-status-updated-webhook-does-not-trigger/79735/3 "2022-12-07T15:34:01Z")

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Hello @elisa.zoom , no, it is not

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**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\
**Post date:** [December 9, 2022, 9:01pm UTC](https://devforum.zoom.us/t/the-user-presence-status-updated-webhook-does-not-trigger/79735/4 "2022-12-09T21:01:18Z")

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If this is a webhook only application, you can check our webhook logs from the Zoom Marketplace. As a quick tip, make sure the user has authorized your app if it is user-level. Otherwise, ensure it is installed on the account.

Likewise, in order to assist with debugging on other app types, I recommend adding a webhook subscription that connects to a test endpoint such as [Request Bin](https://requestbin.com).

If you’re not seeing the events delivered there, please let me know and we’ll investigate further.

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [December 13, 2023, 12:38pm UTC](https://devforum.zoom.us/t/the-user-presence-status-updated-webhook-does-not-trigger/79735/5 "2023-12-13T12:38:15Z")

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Closed on December 13, 2023, 12:38pm UTC

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