# The zoom api does not return any result **URL:** \ **Category:** Meetings\ **Tags:** api\ **Created:** [January 3, 2023, 5:31am UTC](https://devforum.zoom.us/t/the-zoom-api-does-not-return-any-result/80941 "2023-01-03T05:31:06Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![kaichen](https://avatars.discourse-cdn.com/v4/letter/k/3da27b/32.png) [@kaichen](https://devforum.zoom.us/u/kaichen)\ **Post date:** [January 3, 2023, 5:31am UTC](https://devforum.zoom.us/t/the-zoom-api-does-not-return-any-result/80941/1 "2023-01-03T05:31:07Z")
hello, we found that when we call the zoom api,the zoom interface does not return any result.This happened everyday!Please help to check out the reason as soon as possible.Thank you!! for example: 2022-12-29 The request is sent at about 10:59:02 ,and no response is received 30 seconds. [https://api.zoom.us/v2/users/[tripzoomjsmf60@trip.com](mailto:tripzoomjsmf60@trip.com)/token?type=zak](https://api.zoom.us/v2/users/%5Btripzoomjsmf60@trip.com%5D(mailto:tripzoomjsmf60@trip.com)/token?type=zak) this happened for 1,669 times on 12.27，1,794 times on 12.28 and 1,272 times on 12.29. ---
**Author:** ![freelancer.nak](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/freelancer.nak/32/40968_2.png) [@freelancer.nak](https://devforum.zoom.us/u/freelancer.nak)\ **Post date:** [January 3, 2023, 6:58am UTC](https://devforum.zoom.us/t/the-zoom-api-does-not-return-any-result/80941/2 "2023-01-03T06:58:36Z")
@kaichen, Please watch the session here regarding [how to get the Zoom User Access Key (ZAK)](https://youtu.be/C2Bbn0PMJNw). ---
**Author:** ![kaichen](https://avatars.discourse-cdn.com/v4/letter/k/3da27b/32.png) [@kaichen](https://devforum.zoom.us/u/kaichen)\ **Post date:** [January 3, 2023, 7:14am UTC](https://devforum.zoom.us/t/the-zoom-api-does-not-return-any-result/80941/3 "2023-01-03T07:14:13Z")
hello naeem, We know how to call the interface to get the zak, and in most cases the interface will get a reply. But there are more than 1,500 calls a day that don’t get a response, and that’s where we get confused. Please help check the cause according to the time point, thank you. @freelancer.nak ---
**Author:** ![freelancer.nak](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/freelancer.nak/32/40968_2.png) [@freelancer.nak](https://devforum.zoom.us/u/freelancer.nak)\ **Post date:** [January 3, 2023, 7:16am UTC](https://devforum.zoom.us/t/the-zoom-api-does-not-return-any-result/80941/4 "2023-01-03T07:16:39Z")
> [@kaichen](#): > > [https://api.zoom.us/v2/users/[tripzoomjsmf60@trip.com](mailto:tripzoomjsmf60@trip.com)/token?type=zak](https://api.zoom.us/v2/users/%5Btripzoomjsmf60@trip.com%5D(mailto:tripzoomjsmf60@trip.com)/token?type=zak) Is 👆 exactly what you are requesting? ---
**Author:** ![kaichen](https://avatars.discourse-cdn.com/v4/letter/k/3da27b/32.png) [@kaichen](https://devforum.zoom.us/u/kaichen)\ **Post date:** [January 3, 2023, 7:32am UTC](https://devforum.zoom.us/t/the-zoom-api-does-not-return-any-result/80941/5 "2023-01-03T07:32:08Z")
this is part of my ticket content: for example: 2022-12-29 The request is sent at about 10:59:02 ,and no response is received 30 seconds. [https://api.zoom.us/v2/users/tripzoomjsmf60@trip.com/token?type=zak](https://api.zoom.us/v2/users/tripzoomjsmf60@trip.com/token?type=zak) [https://api.zoom.us/v2/users/tripzoomjsmf60@trip.com/token?type=token](https://api.zoom.us/v2/users/tripzoomjsmf60@trip.com/token?type=token) this happened for 1,669 times on 12.27，1,794 times on 12.28 and 1,272 times on 12.29. ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [January 3, 2023, 9:44pm UTC](https://devforum.zoom.us/t/the-zoom-api-does-not-return-any-result/80941/6 "2023-01-03T21:44:58Z")
Hi @kaichen Thanks for reaching out to the Zoom Developer Forum and I am happy to help here! Feel free to open up a ticket with our support team [here](https://support.zoom.us/hc/en-us/requests/new) Once you have done this, feel free to share the ticket id here with me and I will take a look into it as well. Best, Elisa ---
**Author:** ![kaichen](https://avatars.discourse-cdn.com/v4/letter/k/3da27b/32.png) [@kaichen](https://devforum.zoom.us/u/kaichen)\ **Post date:** [January 4, 2023, 2:18am UTC](https://devforum.zoom.us/t/the-zoom-api-does-not-return-any-result/80941/7 "2023-01-04T02:18:10Z")
Hi ZOOM Thank you for contacting Zoom. We hope we have answered your question or solved your issue. Your request ([#16204517](https://support.zoom.us/hc/requests/16204517)) is now marked as solved. To reopen, please reply to this email or follow the link above. I submitted a ticket before,but it seems that it has been closed.do I need to submit a new one? ---
**Author:** ![kaichen](https://avatars.discourse-cdn.com/v4/letter/k/3da27b/32.png) [@kaichen](https://devforum.zoom.us/u/kaichen)\ **Post date:** [January 4, 2023, 9:57am UTC](https://devforum.zoom.us/t/the-zoom-api-does-not-return-any-result/80941/8 "2023-01-04T09:57:46Z")
Hello elisa, Any updates for this problem or ticket? Waiting for your good news.thank you very much! ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [January 4, 2023, 2:01pm UTC](https://devforum.zoom.us/t/the-zoom-api-does-not-return-any-result/80941/9 "2023-01-04T14:01:25Z")
Hi @kaichen I have sent you a private message and i will follow up from there