Unable to join webinar, states connection has timed out

Meeting SDK Web
1

Description
When attempting to join a webinar using the web SDK I am unable to do so and told the connection has timed out

Error :

image
image1737×898 10.7 KB

Below is the JS I am using to join the session

@section scripts{


<!-- import ZoomMtg dependencies -->
<script src="https://source.zoom.us/1.9.0/lib/vendor/react.min.js"></script>
<script src="https://source.zoom.us/1.9.0/lib/vendor/react-dom.min.js"></script>
<script src="https://source.zoom.us/1.9.0/lib/vendor/redux.min.js"></script>
<script src="https://source.zoom.us/1.9.0/lib/vendor/redux-thunk.min.js"></script>
<script src="https://source.zoom.us/1.9.0/lib/vendor/lodash.min.js"></script>

<!-- import ZoomMtg -->
<script src="https://source.zoom.us/zoom-meeting-1.9.0.min.js"></script>


<script>
	ZoomMtg.setZoomJSLib('https://source.zoom.us/1.9.0/lib', '/av')

	// prepare required files
	ZoomMtg.preLoadWasm();
	ZoomMtg.prepareJssdk();

	ZoomMtg.init({
			leaveUrl: 'https://google.com',
			isSupportAV: true,
			// on success, call the join method
			success: function() {
				ZoomMtg.join({
					// pass your signature response in the join method
					signature: @Html.Raw(Model.Signature),
					apiKey:"examplapikey",
					meetingNumber: "",
					userName: "test user",
					// on success, get the attendee list and verify the current user
					success: function (res) {
        console.log("join meeting success");
        console.log("get attendee list");
        ZoomMtg.getAttendeeslist({});
        ZoomMtg.getCurrentUser({
          success: function (res) {
            console.log("success getCurrentUser", res.result.currentUser);
          },
        });
      },

error: function (res) {
console.log(res);
},
})
}
})

</script>

}

I have checked other forums and all the usual reasons that cause this message should not be an issue:

  • I have a pro account

  • I am using the JWT app credentials

  • The meeting I am attempting to join exists

Any idea what could be causing this?

2

I have solved this issue, post can be closed

4

Thanks for letting us know! :slight_smile:

-Tommy