# Trouble with wordpress plugin - invalid access token and error 4700 **URL:** \ **Category:** API and Webhooks\ **Created:** [April 6, 2020, 12:07pm UTC](https://devforum.zoom.us/t/trouble-with-wordpress-plugin-invalid-access-token-and-error-4700/11542 "2020-04-06T12:07:09Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![chloe](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chloe/32/5202_2.png) [@chloe](https://devforum.zoom.us/u/chloe)\ **Post date:** [April 6, 2020, 12:07pm UTC](https://devforum.zoom.us/t/trouble-with-wordpress-plugin-invalid-access-token-and-error-4700/11542/1 "2020-04-06T12:07:09Z")
**Description** I have installed the zoom wordpress plugin, and followed the steps given. After I create a JWT api app, and input the keys into the wordpress plugin I get an error when I “check the api connection”. **Error** “Invalid access Token” **Which App Type (OAuth / Chatbot / JWT / Webhook)?** JWT **Which Endpoint/s?** Knowing the API endpoint/s can help us to identify your issue faster. Please link the ones you need help/have a question with. **How To Reproduce (If applicable)** Steps to reproduce the behavior: ---
**Author:** ![carlo](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/carlo/32/5085_2.png) [@carlo](https://devforum.zoom.us/u/carlo)\ **Post date:** [April 6, 2020, 12:42pm UTC](https://devforum.zoom.us/t/trouble-with-wordpress-plugin-invalid-access-token-and-error-4700/11542/2 "2020-04-06T12:42:08Z")
HAve the same issue, till few hours ago I was not able to create the JWT application, now created and doesn’t work. Invalid access token… after 2 days still not working ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [April 6, 2020, 10:59pm UTC](https://devforum.zoom.us/t/trouble-with-wordpress-plugin-invalid-access-token-and-error-4700/11542/3 "2020-04-06T22:59:13Z")
Hey @carlo, @chloe, What wordpress plugin are you referring to? Also there is a known issue with JWT Tokens that we are working on fixing: > [@Developer impacting changes during COVID-19](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930): > > [Developer impacting changes during COVID-19](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930)Zoom Developer Documentation Survey Please take a few minutes to fill out the [Zoom Developer Docs survey](https://forms.gle/mHCNSZuWfsNDcyMc8) and let us know how we can assist you better with our docs. Your input will be invaluable in improving our documentation. Delayed responses by Zoom staff on developer forum due to volume of posts. Expect a reply in 24 hours on weekdays. What does this mean? During these tough times, we are seeing a massive increase in demand for our services. To … Thanks, Tommy ---
**Author:** ![chloe](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/chloe/32/5202_2.png) [@chloe](https://devforum.zoom.us/u/chloe)\ **Post date:** [April 14, 2020, 3:05pm UTC](https://devforum.zoom.us/t/trouble-with-wordpress-plugin-invalid-access-token-and-error-4700/11542/4 "2020-04-14T15:05:16Z")
Hi. Im referring to " Video Conferencing with Zoom" wordpress plugin. I waited to respond until there was a plugin update, but it still shows “invalid access token” ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [April 15, 2020, 7:37am UTC](https://devforum.zoom.us/t/trouble-with-wordpress-plugin-invalid-access-token-and-error-4700/11542/5 "2020-04-15T07:37:42Z")
Hey @chloe, Can you private message me your account ID so I can refresh the cache? Thanks, Tommy ---
**Author:** ![BAMSIIT](https://avatars.discourse-cdn.com/v4/letter/b/96bed5/32.png) [@BAMSIIT](https://devforum.zoom.us/u/BAMSIIT)\ **Post date:** [May 8, 2020, 11:41am UTC](https://devforum.zoom.us/t/trouble-with-wordpress-plugin-invalid-access-token-and-error-4700/11542/6 "2020-05-08T11:41:33Z")
Can you refresh mines as well please? I private messaged you ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [May 13, 2020, 10:09pm UTC](https://devforum.zoom.us/t/trouble-with-wordpress-plugin-invalid-access-token-and-error-4700/11542/7 "2020-05-13T22:09:36Z")
Hey @BAMSIIT, JWT Tokens work again. Please share more details about the issue you are running into. You can try regenerating the JWT Secret to see if that fixes your issue. Thanks, Tommy ---
**Author:** ![crossfitdenton1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/crossfitdenton1/32/9592_2.png) [@crossfitdenton1](https://devforum.zoom.us/u/crossfitdenton1)\ **Post date:** [June 1, 2020, 7:32pm UTC](https://devforum.zoom.us/t/trouble-with-wordpress-plugin-invalid-access-token-and-error-4700/11542/8 "2020-06-01T19:32:58Z")
Hello @tommy Hate to hijack this conversation but you seem to be the only one able to help. I am experiencing the exact same issue as user chloe. Can you help me as well? ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [June 4, 2020, 8:20pm UTC](https://devforum.zoom.us/t/trouble-with-wordpress-plugin-invalid-access-token-and-error-4700/11542/9 "2020-06-04T20:20:46Z")
Hey @crossfitdenton1, Please share the link to the wordpress integration. You can try regenerating the JWT Secret to see if that fixes your issue. Thanks, Tommy ---
**Author:** ![crossfitdenton1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/crossfitdenton1/32/9592_2.png) [@crossfitdenton1](https://devforum.zoom.us/u/crossfitdenton1)\ **Post date:** [June 4, 2020, 8:25pm UTC](https://devforum.zoom.us/t/trouble-with-wordpress-plugin-invalid-access-token-and-error-4700/11542/10 "2020-06-04T20:25:08Z")
Hello @tommy WE are communicating on the other thread as well. we can minimize and use one. The error is occurring in my WordPress admin dashboard. Not sure how i can share the link. The wordpress plugin name is Video Conferencing with Zoom, same as the user chloe above. I did regenerate the JWT by regenerating the API Secret and IM Chat History Token. Is that the correct step? when i check the JWT at [https://jwt.io/](https://jwt.io/), i receive and Invalid Signature error. ---
**Author:** ![crossfitdenton1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/crossfitdenton1/32/9592_2.png) [@crossfitdenton1](https://devforum.zoom.us/u/crossfitdenton1)\ **Post date:** [June 4, 2020, 8:28pm UTC](https://devforum.zoom.us/t/trouble-with-wordpress-plugin-invalid-access-token-and-error-4700/11542/11 "2020-06-04T20:28:57Z")
@tommy think i may need a new API key??? not sure. ---
**Author:** ![crossfitdenton1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/crossfitdenton1/32/9592_2.png) [@crossfitdenton1](https://devforum.zoom.us/u/crossfitdenton1)\ **Post date:** [June 8, 2020, 2:58pm UTC](https://devforum.zoom.us/t/trouble-with-wordpress-plugin-invalid-access-token-and-error-4700/11542/12 "2020-06-08T14:58:50Z")
Hello @tommy Any update? Been a few days. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [June 12, 2020, 5:36pm UTC](https://devforum.zoom.us/t/trouble-with-wordpress-plugin-invalid-access-token-and-error-4700/11542/13 "2020-06-12T17:36:43Z")
Hey @crossfitdenton1, Can you please provide your account # so I can look to see if your JWT App needs to be reset? Since the wordpress plugin was not developed by us, it could be an issue on their end. Please reach out to the developers who made the wordpress plugin. Also please share the link to “The wordpress plugin name is Video Conferencing with Zoom” Thanks, Tommy ---
**Author:** ![crossfitdenton1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/crossfitdenton1/32/9592_2.png) [@crossfitdenton1](https://devforum.zoom.us/u/crossfitdenton1)\ **Post date:** [June 15, 2020, 3:39pm UTC](https://devforum.zoom.us/t/trouble-with-wordpress-plugin-invalid-access-token-and-error-4700/11542/14 "2020-06-15T15:39:45Z")
hello @tommy I am going back and forth between this communication and the one here: [Cannot delete JWT app - Internal Server Error 500](https://devforum.zoom.us/t/cannot-delete-jwt-app-internal-server-error-500/7357/49) Can we agree to use this thread and stop using the other please? Please confirm and this will speed up my response. Sorry i pinged both threads. Account # is 111862364. Here is the link to the WordPress plugin: [https://wordpress.org/plugins/video-conferencing-with-zoom-api/](https://wordpress.org/plugins/video-conferencing-with-zoom-api/) ---
**Author:** ![crossfitdenton1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/crossfitdenton1/32/9592_2.png) [@crossfitdenton1](https://devforum.zoom.us/u/crossfitdenton1)\ **Post date:** [June 15, 2020, 4:08pm UTC](https://devforum.zoom.us/t/trouble-with-wordpress-plugin-invalid-access-token-and-error-4700/11542/15 "2020-06-15T16:08:07Z")
Hello @tommy As of 11:07a CST, i am up and running. Not sure if you did anything or not. If so… thank you. Nothing else is needed on my end. Many thanks for the comm’s and help. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [June 18, 2020, 7:23am UTC](https://devforum.zoom.us/t/trouble-with-wordpress-plugin-invalid-access-token-and-error-4700/11542/16 "2020-06-18T07:23:12Z")
Hey @crossfitdenton1, Happy to hear it is working now! 🙂 Please let me know if I can ever help with anything else! Thanks, Tommy ---
**Author:** ![kelvin.chan](https://avatars.discourse-cdn.com/v4/letter/k/6de8d8/32.png) [@kelvin.chan](https://devforum.zoom.us/u/kelvin.chan)\ **Post date:** [July 8, 2020, 10:24am UTC](https://devforum.zoom.us/t/trouble-with-wordpress-plugin-invalid-access-token-and-error-4700/11542/17 "2020-07-08T10:24:18Z")
Hi tommy @tommy , I face the exact same issue for my account #50569933. Would you be able to help me out please? ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [July 10, 2020, 4:26pm UTC](https://devforum.zoom.us/t/trouble-with-wordpress-plugin-invalid-access-token-and-error-4700/11542/18 "2020-07-10T16:26:05Z")
Hey @kelvin.chan, Please try regenerating your JWT Secret. Thanks, Tommy ---
**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\ **Post date:** [August 21, 2020, 10:39pm UTC](https://devforum.zoom.us/t/trouble-with-wordpress-plugin-invalid-access-token-and-error-4700/11542/19 "2020-08-21T22:39:17Z")