# Trying to use the API to bulk export call queue transcripts

**URL:** <https://devforum.zoom.us/t/trying-to-use-the-api-to-bulk-export-call-queue-transcripts/112152>\
**Category:** API and Webhooks\
**Created:** [June 18, 2024, 6:41pm UTC](https://devforum.zoom.us/t/trying-to-use-the-api-to-bulk-export-call-queue-transcripts/112152 "2024-06-18T18:41:50Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ty.rogers](https://avatars.discourse-cdn.com/v4/letter/t/58f4c7/32.png) [@ty.rogers](https://devforum.zoom.us/u/ty.rogers)\
**Post date:** [June 18, 2024, 6:41pm UTC](https://devforum.zoom.us/t/trying-to-use-the-api-to-bulk-export-call-queue-transcripts/112152/1 "2024-06-18T18:41:50Z")

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I am trying to use the api to get call queue recording transcripts, but run into this error:  
“Zoom Phone has not been enabled for this account.”

I saw others had this issue, but there wasn’t a direct answer in the replies that helped.

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [July 1, 2024, 9:58pm UTC](https://devforum.zoom.us/t/trying-to-use-the-api-to-bulk-export-call-queue-transcripts/112152/2 "2024-07-01T21:58:49Z")

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Hi @ty.rogers  
Thanks for reaching out to us and welcome to our Developer Community!  
Can you please confirm if your Zoom account has a phone license ?

> **[Plans & Pricing for Zoom Phone | Zoom](https://zoom.us/pricing/zoom-phone)**
>
> Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, chat, and webinars across mobile, desktop, and room systems. Zoom Rooms is the original software-based conference...

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [July 5, 2025, 1:35pm UTC](https://devforum.zoom.us/t/trying-to-use-the-api-to-bulk-export-call-queue-transcripts/112152/3 "2025-07-05T13:35:45Z")

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Closed on July 5, 2025, 1:35pm UTC

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