# Unable to create / delete basic accounts with API

**URL:** <https://devforum.zoom.us/t/unable-to-create-delete-basic-accounts-with-api/25892>\
**Category:** API and Webhooks\
**Created:** [July 31, 2020, 6:44pm UTC](https://devforum.zoom.us/t/unable-to-create-delete-basic-accounts-with-api/25892 "2020-07-31T18:44:30Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![stlippert](https://avatars.discourse-cdn.com/v4/letter/s/e0b2c6/32.png) [@stlippert](https://devforum.zoom.us/u/stlippert)\
**Post date:** [July 31, 2020, 6:44pm UTC](https://devforum.zoom.us/t/unable-to-create-delete-basic-accounts-with-api/25892/1 "2020-07-31T18:44:30Z")

</div>

**Description**  
Attempting to create accounts for our users. When I attempt to create the account I get Email USER@DOMAIN has already been used.

However if I attempt to delete that account I get: {“code”:1001,“message”:“User does not exist: USER@DOMAIN.”}. I need to delete the account to be able to create the account with a password we control.

If I search our account for that user I do not see them listed.

If the user created their account against our domain would I expect to see it listed if they don’t consolidate it into our Associated Domains?

**Which App Type (OAuth / Chatbot / JWT / Webhook)?**  
Account Level OAuth App

**Which Endpoint/s?**  
DELETE /users/$email  
POST /users

**How To Reproduce (If applicable)**  
Steps to reproduce the behavior:  
[https://api.zoom.us/v2/users/USER@DOMAIN?transfer\_recording=false&transfer\_webinar=false&transfer\_meeting=false&action=delete](https://api.zoom.us/v2/users/USER@DOMAIN?transfer_recording=false&transfer_webinar=false&transfer_meeting=false&action=delete)  
POST [https://api.zoom.us/v2/users](https://api.zoom.us/v2/users)  
{  
“action” : “autoCreate”,  
“user\_info” : {  
“email” : “USER@DOMAIN”,  
“password” : “ACCOUNT PASSWORD”,  
“type” : 1,  
“last\_name” : “BLATHERS”,  
“first\_name” : “THEOWL”  
}

**Additional context**  
Trying to 100% control the creation of accounts in our configured Associated Domains.

---

<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [August 4, 2020, 6:00am UTC](https://devforum.zoom.us/t/unable-to-create-delete-basic-accounts-with-api/25892/2 "2020-08-04T06:00:11Z")

</div>

Hey @stlippert,

This most likely happened because the user created their own Zoom account seperate with that email.

Checkout this doc for more info:

> **[Adding Existing Licensed Users to a Business Account](https://support.zoom.us/hc/en-us/articles/360028938451-Adding-Existing-Licensed-Users-to-a-Business-Account)**
>
> Overview
> Purchasing a Business Account gives your organization access to more features and licenses for your users. If you have not invited them to join your account already, some users in your org...

Thanks,  
Tommy

---

<div class="post-metadata">

**Author:** ![stlippert](https://avatars.discourse-cdn.com/v4/letter/s/e0b2c6/32.png) [@stlippert](https://devforum.zoom.us/u/stlippert)\
**Post date:** [August 4, 2020, 12:34pm UTC](https://devforum.zoom.us/t/unable-to-create-delete-basic-accounts-with-api/25892/3 "2020-08-04T12:34:38Z")

</div>

Would it be possible to delete the accounts on your end so that we can gain control of the accounts? They belong to students and are unlikely to follow directions. We want them to be consistent with the other 200,000+ accounts we have for our students.

---

<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [August 5, 2020, 8:47pm UTC](https://devforum.zoom.us/t/unable-to-create-delete-basic-accounts-with-api/25892/4 "2020-08-05T20:47:27Z")

</div>

Hey @stlippert,

Yes we will be happy to help you with this. Please reach out to [support.zoom.us](http://support.zoom.us) or your Zoom Customer Success Manager so they can help.

Thanks,  
Tommy

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [August 15, 2020, 8:47pm UTC](https://devforum.zoom.us/t/unable-to-create-delete-basic-accounts-with-api/25892/5 "2020-08-15T20:47:41Z")

</div>

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.