# Unable to create JWT private app

**URL:** <https://devforum.zoom.us/t/unable-to-create-jwt-private-app/2908>\
**Category:** App Marketplace\
**Created:** [January 8, 2019, 1:09am UTC](https://devforum.zoom.us/t/unable-to-create-jwt-private-app/2908 "2019-01-08T01:09:08Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![mtmt](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mtmt/32/204_2.png) [@mtmt](https://devforum.zoom.us/u/mtmt)\
**Post date:** [January 8, 2019, 1:09am UTC](https://devforum.zoom.us/t/unable-to-create-jwt-private-app/2908/1 "2019-01-08T01:09:08Z")

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Howdy! Whenever I try to create a new internal app and choose the JWT method, I get a `create_app_error` popup and cannot proceed. I’m sure I’m missing something obvious, but can’t quite figure out. Any suggestions?

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**Author:** ![mtmt](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mtmt/32/204_2.png) [@mtmt](https://devforum.zoom.us/u/mtmt)\
**Post date:** [January 8, 2019, 1:20am UTC](https://devforum.zoom.us/t/unable-to-create-jwt-private-app/2908/2 "2019-01-08T01:20:09Z")

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Just for kicks, I tried creating a webhook API—and now I can’t remove it. For reference, I am an admin on our account, and we also tried with the owner account. Thanks!

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**Author:** ![TimZoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/timzoom/32/978_2.png) [@TimZoom](https://devforum.zoom.us/u/TimZoom)\
**Post date:** [January 8, 2019, 11:03pm UTC](https://devforum.zoom.us/t/unable-to-create-jwt-private-app/2908/3 "2019-01-08T23:03:03Z")

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Are you on a new paid account?

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**Author:** ![ngpf](https://avatars.discourse-cdn.com/v4/letter/n/9de053/32.png) [@ngpf](https://devforum.zoom.us/u/ngpf)\
**Post date:** [January 9, 2019, 12:39am UTC](https://devforum.zoom.us/t/unable-to-create-jwt-private-app/2908/4 "2019-01-09T00:39:11Z")

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I’m having the same issue - paid account for at least the last 5 months.

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**Author:** ![mtmt](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mtmt/32/204_2.png) [@mtmt](https://devforum.zoom.us/u/mtmt)\
**Post date:** [January 9, 2019, 1:47am UTC](https://devforum.zoom.us/t/unable-to-create-jwt-private-app/2908/5 "2019-01-09T01:47:23Z")

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I think we’ve had this account for several years, actually. Today, I was able to create an app through the old developer site, but I still can’t create one through the marketplace. I suppose I’m okay for now… but at some point, I imagine that we’ll have no choice but to use the marketplace, so it would be good to know that we’ll be able to. Thanks!

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [May 12, 2021, 3:54pm UTC](https://devforum.zoom.us/t/unable-to-create-jwt-private-app/2908/6 "2021-05-12T15:54:15Z")

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This issue is resolved.

-Tommy

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [May 12, 2021, 3:54pm UTC](https://devforum.zoom.us/t/unable-to-create-jwt-private-app/2908/7 "2021-05-12T15:54:19Z")

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Closed on May 12, 2021, 3:54pm UTC