# Unable to get access token

**URL:** <https://devforum.zoom.us/t/unable-to-get-access-token/22134>\
**Category:** API and Webhooks\
**Created:** [June 23, 2020, 1:21pm UTC](https://devforum.zoom.us/t/unable-to-get-access-token/22134 "2020-06-23T13:21:27Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![zoom19](https://avatars.discourse-cdn.com/v4/letter/z/8baadc/32.png) [@zoom19](https://devforum.zoom.us/u/zoom19)\
**Post date:** [June 23, 2020, 1:21pm UTC](https://devforum.zoom.us/t/unable-to-get-access-token/22134/1 "2020-06-23T13:21:27Z")

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unable to generate access token.

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [June 24, 2020, 11:02pm UTC](https://devforum.zoom.us/t/unable-to-get-access-token/22134/2 "2020-06-24T23:02:10Z")

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Hey @zoom19,

Please fill out the post template so we have enough information to help.

* * *

**Description**  
A clear and concise description of what the question is.

**Error**  
The full error message or issue you are running into.

**Which App Type (OAuth / Chatbot / JWT / Webhook)?**  
Knowing the endpoint/s can help us to identify your issue faster. Please link the ones you need help/have a question with.

**Which Endpoint/s?**  
Knowing the API endpoint/s can help us to identify your issue faster. Please link the ones you need help/have a question with.

**How To Reproduce (If applicable)**  
Steps to reproduce the behavior:

1. Request URL / Headers (without credentials) / Body
2. See error

**Screenshots (If applicable)**  
If applicable, add screenshots to help explain your problem.

**Additional context**  
Add any other context about the problem here.

* * *

Also here are the OAuth docs:

> **[OAuth 2.0 - Authorization - Documentation](https://marketplace.zoom.us/docs/guides/auth/oauth)**
>
> OAuth with Zoom
> 
> The Zoom API uses OAuth 2.0 to authenticate and authorize users to make requests. To setup access credentials and request scopes for yo...

Thanks,  
Tommy

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**Author:** ![zoom19](https://avatars.discourse-cdn.com/v4/letter/z/8baadc/32.png) [@zoom19](https://devforum.zoom.us/u/zoom19)\
**Post date:** [June 25, 2020, 5:55pm UTC](https://devforum.zoom.us/t/unable-to-get-access-token/22134/3 "2020-06-25T17:55:44Z")

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**Description**  
I have account of zoom on market place and made JWT app but unable to create user from that.

**Error**  
No Privilage

**Which App Type (OAuth / Chatbot / JWT / Webhook)?**  
JWT app

**Which Endpoint/s?**  
getting error in create user API.

**How To Reproduce (If applicable)**  
NA

1. Request URL / Headers (without credentials) / Body
2. See error

**Screenshots (If applicable)**  
NA

**Additional context**  
Is there any option to create user in free trail.

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [June 26, 2020, 9:44pm UTC](https://devforum.zoom.us/t/unable-to-get-access-token/22134/4 "2020-06-26T21:44:28Z")

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Hey @zoom19,

That error means you need a [Pro or higher account](https://zoom.us/pricing) as stated on the Create User doc:

> **[Create Users - Users - Zoom API - API Reference](https://marketplace.zoom.us/docs/api-reference/zoom-api/users/usercreate)**
>
> A Zoom account can have one or more users. Use this API to add a new user to your account.
> Prerequisites:
> 
> Pro or higher plan
> Scopes: user:write:admin u...

Thanks,  
Tommy

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**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\
**Post date:** [August 21, 2020, 10:28pm UTC](https://devforum.zoom.us/t/unable-to-get-access-token/22134/5 "2020-08-21T22:28:26Z")

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