# Unable to install updates. Error code: 10004

**URL:** <https://devforum.zoom.us/t/unable-to-install-updates-error-code-10004/79660>\
**Category:** Zoom Apps\
**Created:** [December 2, 2022, 4:28pm UTC](https://devforum.zoom.us/t/unable-to-install-updates-error-code-10004/79660 "2022-12-02T16:28:15Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![mboursnell](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mboursnell/32/43474_2.png) [@mboursnell](https://devforum.zoom.us/u/mboursnell)\
**Post date:** [December 2, 2022, 4:28pm UTC](https://devforum.zoom.us/t/unable-to-install-updates-error-code-10004/79660/1 "2022-12-02T16:28:15Z")

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Hi,

I am using Zoom (version 5.11.6) on a new iMac. It keeps saying “Unable to install updates. Error code: 10004”.

I realise this has been posted before but no solutions were provided and it seemed to be closed. Also the suggestion to contact Customer Support didn’t work because the link led to a dead end.

The suggestion reinstall was not possible as I found it impossible to find the right site to do this! Any suggestions welcome!

Thanks you,

Mike

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**Author:** ![ddc](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ddc/32/43478_2.png) [@ddc](https://devforum.zoom.us/u/ddc)\
**Post date:** [December 2, 2022, 4:59pm UTC](https://devforum.zoom.us/t/unable-to-install-updates-error-code-10004/79660/2 "2022-12-02T16:59:16Z")

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I got around this by downloading it directly here: [Download Center - Zoom](https://zoom.us/download)

Make sure to click the link that says “for Macs with Apple Silicon chips, click here to download.”

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**Author:** ![mboursnell](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mboursnell/32/43474_2.png) [@mboursnell](https://devforum.zoom.us/u/mboursnell)\
**Post date:** [December 4, 2022, 10:14am UTC](https://devforum.zoom.us/t/unable-to-install-updates-error-code-10004/79660/3 "2022-12-04T10:14:38Z")

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Thank you! That allowed me to install the update. Very useful!

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**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\
**Post date:** [December 5, 2022, 11:58pm UTC](https://devforum.zoom.us/t/unable-to-install-updates-error-code-10004/79660/4 "2022-12-05T23:58:05Z")

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Thanks for sharing your solution @ddc!

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**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\
**Post date:** [December 5, 2022, 11:58pm UTC](https://devforum.zoom.us/t/unable-to-install-updates-error-code-10004/79660/5 "2022-12-05T23:58:10Z")

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