Unable to load the recordings in iframe or embed tags on Google Chrome

Client Web SDK
#1

Description
I’m trying to load the recordings on our website using either iframe or embed tag, but in both ways, the video is unable to load on google chrome and it is working fine with mozila firefox.

Error
this is the error message shown:

The media could not be loaded, either because the server or network failed or because the format is not supported.

Screenshot
And here is the schreenshot of the same:

recording
recording1920×655 34.9 KB

CAN SOMEONE PLEASE HELP USE OUT SINCE WE ARE FACING THIS ISSUE ON OUR PRODUCTION WEBSITE AND WE HAVE SO MANY USERS ON-BOARDED FOR WHICH THIS FUNCTIONALITY IS VERY IMPORTANT

1 Like
#2

Hey @tech3,

Embedding Cloud Recordings using an iFrame is not supported. Since Zoom Cloud Recordings were not designed to be embedded in an iFrame, there could be issues, like the one you are seeing.

Instead of embedding the Zoom Cloud Recording, we suggest hosting the recording on a streaming service like youtube, and then embedding the youtube video.

Thanks,
Tommy