# Unable to prevent zoom from showing transcript when hiding caption

**URL:** <https://devforum.zoom.us/t/unable-to-prevent-zoom-from-showing-transcript-when-hiding-caption/96218>\
**Category:** Web\
**Created:** [October 4, 2023, 8:13am UTC](https://devforum.zoom.us/t/unable-to-prevent-zoom-from-showing-transcript-when-hiding-caption/96218 "2023-10-04T08:13:22Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![cuongle-hdwebsoft](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/cuongle-hdwebsoft/32/52592_2.png) [@cuongle-hdwebsoft](https://devforum.zoom.us/u/cuongle-hdwebsoft)\
**Post date:** [October 4, 2023, 8:13am UTC](https://devforum.zoom.us/t/unable-to-prevent-zoom-from-showing-transcript-when-hiding-caption/96218/1 "2023-10-04T08:13:22Z")

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**Description**  
When I click on “show caption”, and then I click on “hide caption”. There is no way to stop Zoom from displaying a text voice on “View full transcript”. Zoom keeps going recording all voice sounds.

**Browser Console Error**  
NONE

**Which Web Meeting SDK version?**  
2.17.0

**Meeting SDK Code Snippets**  
NONE

**To Reproduce(If applicable)**

- Turn on your mic
- Click on Caption Settings \> Shows Captions
- Click on Caption Settings \> View full transcript
- Try to speak something
- Zoom starts to show your voice on the transcript popup
- Click on Caption Settings \> Hides Captions
- Confirm that Zoom still recording your voice and show that on the transcript popup.

> **[CleanShot 2023-10-04 at 14.36.31.mp4](https://drive.google.com/file/d/1GBVu-DS3FlbN3mh911yEQEiCAmTlUvwq/view?usp=sharing)**
>
> Google Drive file.

**Screenshots**  
NONE

**Troubleshooting Routes**  
NONE

**Device (please complete the following information):**

- Device: Macbook Pro
- OS: macOS Ventura 13.4
- Browser: ‘Mozilla/5.0 (Macintosh; Intel Mac OS X 10\_15\_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/117.0.0.0 Safari/537.36’
- Browser Version: 117.0.5938.62 (Official Build) (arm64)

**Additional context**  
NONE

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<div class="post-metadata">

**Author:** ![donte.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/donte.zoom/32/24412_2.png) [@donte.zoom](https://devforum.zoom.us/u/donte.zoom)\
**Post date:** [October 9, 2023, 10:37pm UTC](https://devforum.zoom.us/t/unable-to-prevent-zoom-from-showing-transcript-when-hiding-caption/96218/2 "2023-10-09T22:37:26Z")

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@cuongle-hdwebsoft,

Thank you for posting in the Zoom Developer Forum. Sorry for not getting back to you sooner. Is this behavior still an issue for you?

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**Author:** ![cuongle-hdwebsoft](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/cuongle-hdwebsoft/32/52592_2.png) [@cuongle-hdwebsoft](https://devforum.zoom.us/u/cuongle-hdwebsoft)\
**Post date:** [October 10, 2023, 1:50am UTC](https://devforum.zoom.us/t/unable-to-prevent-zoom-from-showing-transcript-when-hiding-caption/96218/3 "2023-10-10T01:50:22Z")

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Hi, I am happy cause you replied to me. I cannot test this issue again cause the “View full transcript” option disappears.

 ![CleanShot 2023-10-10 at 08.49.55@2x](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/4/9/49ce1213e33262e7014aa00029d52414fd4d5261.png)

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [November 9, 2023, 11:51am UTC](https://devforum.zoom.us/t/unable-to-prevent-zoom-from-showing-transcript-when-hiding-caption/96218/4 "2023-11-09T11:51:00Z")

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Closed on November 9, 2023, 11:51am UTC

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